E-commerce News & Media
Survey: Holiday returns, post-holiday spend will be robust
December 22, 2020
Consumers will be busy shopping as well as returning gifts once Christmas is over, with 92% of Americans participating in post-holiday purchases.
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Using customer insights to drive recovery in the pandemic: What 3 key steps do retailers need to follow?
by James Alty
James Alty, founder and managing director of Apteco, offers up three steps retailers can take in striving to rebound from the ongoing COVID-19 pandemic.
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Redefining the Customer Experience in the New Retail World
Customer expectations in the new health- and safety-conscious retail world have changed. Meeting those expectations requires the right technology.
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US shipping system crippled by online sales, snowstorms
December 21, 2020
The U.S. shipping system is fast becoming overwhelmed this holiday season due to three major factors: the surge of online shopping due to COVID-19, winter…
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Global activewear market to hit $354B this year
December 15, 2020
The global activewear market is expected to hit $353.45 billion this year, boasting a 3.7% annual growth rate for the next six years, and reaching $439.1…
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Why e-commerce retailers need a chief returns officer
Dan Nevin, chief revenue officer, global retail at Doddle, maps out why retailers should have a chief returns officer as part of the e-commerce team as returns…
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New mantra for retail: Recover, rebuild, restore
by Shashin Shah — Marketing, Pimcore
Shashin Shah, Pimcore Global Services CEO, explains that as the world slowly embraces the “new normal," data and information will form the foundation needed…
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Retail cybersecurity considerations for improving the digital customer experience
Christos Kalantzis, SVP of technology and R&D at SecurityScorecard, explains why retailers must implement best practices for securing customer data and…
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Here’s what’s in store for the 2020 holiday shopping season
by Karl Haller — Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, IBM
Karl Haller, Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, shares insight from IBM's annual Retail…
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Improving retail CX through localization
by Augustin Prot — Founder, Weglot
Augustin Prot, co-founder, Weglot, explains localization when it comes to international e-commerce and how it goes far beyond serving appropriate social media…
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Hostess launches online goodies store in time for holiday shoppers
December 4, 2020
Is there someone on your shopping list that loves HoHos? Or Twinkies? Then a tree ornament or COVID-19 mask might be a welcome gift this season.
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Belk puts unexpected surprise into online holiday shopping experience
December 4, 2020
Belk is surprising more than a few online holiday shoppers this holiday season with a "Verry Merry Surprise" program that awards a gift card to a customer each…
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Walmart removes free shipping minimum for Walmart+ members
December 3, 2020
Walmart is delivering an early Christmas gift to its Walmart+ membership in eliminating the $35 shipping minimum for online orders.
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NRF report: Pandemic driving 'most challenging time' for retail
December 3, 2020
The ongoing COVID-19 pandemic is making this year's holiday season one of the most unusual and most challenging in retail's history, according to National…
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Sidestepping survival mode: How to ease shopper anxiety, spending suppression
Richard Piper, business development director at Webloyalty, shares insight on how retailers can shape how a consumer will act at their online storefront by…
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Industry loses e-commerce pioneer Tony Hsieh of Zappos
November 30, 2020
Tony Hsieh Tony Hsieh, the magnanimous entrepreneur who revolutionized shoe retail with Zappos.com, died as a result of a house fire at the age of 46…
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Jewelry retailer taps Loop Commerce to boost digital gifting
November 25, 2020
Catbird, a New York jewelry designer and retailer, is deploying Loop Commerce's GiftNow to streamline, personalize and enhance the gifting experience.
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Forever 21 checkout experience gets a tech boost
November 20, 2020
Retailer Forever 21 is the first of Authentic Brands Group's properties to deploy Bolt, a checkout experience platform providing seamless checkout, payments…
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Will this holiday season change e-commerce forever?
by Steve Villegas — VP, Payment Partnerships, PPRO
Steve Villegas, VP of payment partnerships, North America at PPRO, shares insight on how retailers can prepare for the largest event in e-commerce history.
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Raymour & Flanigan taps Rightpoint for website build
November 17, 2020
Furniture retailer Raymour & Flanigan has launched a website providing a "differentiated e-commerce experience," built on Episerver by Righpoint, a Genpact…
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