Albertsons introduces contactless pickup locker in Chicago

January 7, 2021

Albertsons Companies has installed an automated and contactless grocery PickUp kiosk on a pilot basis, according to a press release. The kiosk, located at one…

Making curbside a critical component of the customer experience

by Ram Venketaraman

Ram Venkataraman , chief product and technology officer at Kibo, says buy online-pickup curbside should not be viewed as a niche trend to sustain retail during…

How groceries of any size can boost growth beyond COVID-19

by Bagrat Safaryan

Bagrat Sataryan, CEO, Local Express, lists out several attributes grocery and supermarket retailers need to incorporate into the online presence to achieve…

Crate and Barrel teams with Glympse on curbside pickup, kiosks

December 28, 2020

Crate and Barrel, a specialty retailer, is offering its customers an enhanced curbside pickup experience leveraging Glympse's communication platform, a mobile…

Luxury apparel brand taps Vtex for online platform

December 24, 2020

This holiday season, St. Croix, a high-end men's luxury apparel brand, is doing business on an online platform built by Vtex.

How retailers can remain competitive during the pandemic

by Myles Kleeger

Myles Kleeger, president and chief customer officer, Braze, believes the retail winners of the holiday season, and of the ongoing pandemic, are those using…

Lounge Underwear teams with Emarsys to gain customer insight

December 22, 2020

The women's underwear brand Lounge Underwear is partnering with omnichannel customer engagement provider Emarsys in an effort to get a deeper understanding of…

Survey: Holiday returns, post-holiday spend will be robust

December 22, 2020

Consumers will be busy shopping as well as returning gifts once Christmas is over, with 92% of Americans participating in post-holiday purchases.

Using customer insights to drive recovery in the pandemic: What 3 key steps do retailers need to follow?

by James Alty

James Alty, founder and managing director of Apteco, offers up three steps retailers can take in striving to rebound from the ongoing COVID-19 pandemic.

Redefining the Customer Experience in the New Retail World

Customer expectations in the new health- and safety-conscious retail world have changed. Meeting those expectations requires the right technology.

US shipping system crippled by online sales, snowstorms

December 21, 2020

The U.S. shipping system is fast becoming overwhelmed this holiday season due to three major factors: the surge of online shopping due to COVID-19, winter…

Global activewear market to hit $354B this year

December 15, 2020

The global activewear market is expected to hit $353.45 billion this year, boasting a 3.7% annual growth rate for the next six years, and reaching $439.1…

Why e-commerce retailers need a chief returns officer

Dan Nevin, chief revenue officer, global retail at Doddle, maps out why retailers should have a chief returns officer as part of the e-commerce team as returns…

New mantra for retail: Recover, rebuild, restore

by Shashin Shah — Marketing, Pimcore

Shashin Shah, Pimcore Global Services CEO, explains that as the world slowly embraces the “new normal," data and information will form the foundation needed…

Retail cybersecurity considerations for improving the digital customer experience

Christos Kalantzis, SVP of technology and R&D at SecurityScorecard, explains why retailers must implement best practices for securing customer data and…

Here’s what’s in store for the 2020 holiday shopping season

by Karl Haller — Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, IBM

Karl Haller, Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, shares insight from IBM's annual Retail…

Improving retail CX through localization

by Augustin Prot — Founder, Weglot

Augustin Prot, co-founder, Weglot, explains localization when it comes to international e-commerce and how it goes far beyond serving appropriate social media…

Hostess launches online goodies store in time for holiday shoppers

December 4, 2020

Is there someone on your shopping list that loves HoHos? Or Twinkies? Then a tree ornament or COVID-19 mask might be a welcome gift this season.

Belk puts unexpected surprise into online holiday shopping experience

December 4, 2020

Belk is surprising more than a few online holiday shoppers this holiday season with a "Verry Merry Surprise" program that awards a gift card to a customer each…

Walmart removes free shipping minimum for Walmart+ members

December 3, 2020

Walmart is delivering an early Christmas gift to its Walmart+ membership in eliminating the $35 shipping minimum for online orders.