E-commerce News & Media
Bracelet retailer taps Searchspring for personalizing shopper experience
March 31, 2021
Pura Vida Bracelets, an online jeweler that employs over 1,000 artisans, is deploying Searchspring's site search and merchandising technology to build…
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PayPal debuts cryptocurrency checkout
March 30, 2021
PayPal is offering a checkout option using cryptocurrency called Checkout with Crypto for select online purchases at millions of global e-commerce sites.
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What Billy Beane can teach us about e-commerce logistics
by Jack Freeman
Jack Freeman, principal, Peakspan, uses the analogy of a book, "Moneyball: The Art of Winning an Unfair Game," to share insight on how retailers can win the…
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How embracing digital channels helped The Dufresne Group grow during the pandemic
by David Drain
The Dufresne Group, which operates furniture stores across Canada, has turned to chatbots, telesales, SMS, and appointment technology to connect with customers…
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Study: Americans expect more convenient shopping in 2022
March 26, 2021
American consumers expect more convenient shopping, as well as greater flexibility with work and school, in 2022.
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Consumers embracing digital interaction but customer experience needs improvement, reveals report
March 23, 2021
Seventy percent of North American consumers are stepping toward greater digital interaction with at least one brand and nearly 60% of consumers believe…
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Amazon beats out Walmart for top retailer title
March 19, 2021
Amazon has beat Walmart when it comes to the title of No. 1 retailer, according to Wells Fargo.
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Retailers must leverage data to survive this pandemic
by Jamie Kiser
Jamie Kiser, COO and CCO at Talend, explains why retailers, striving to ensure they're not missing out on future opportunities, must leverage one thing: data.
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Online grocer advances plans for Miami service
March 17, 2021
Those in Miami eager to use online grocer, Farmstead, are one step closer to achieving that goal as the grocer has opened the waitlist for its Miami service…
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Pandemic spurring spike in e-commerce activity
March 17, 2021
The global e-commerce market will hit 3.8 billion users this year, a 10% spike compared to 2020, and the prime reason is the ongoing COVID-19 pandemic…
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Here's the scoop on conversion rates
Randall Hartman, interactive director and founder of Groundwrk, explains why retailers should not get "conversion rate jealousy" when comparing industry…
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Cosmetics retailer taps Vee24 to launch engaging customer experience
March 16, 2021
Clarins UK, a luxury skin care and cosmetics company is deploying the Vee24 platform, which provides intelligent conversational multi-experiences, as part of…
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More consumers are shopping online but not many are feeling secure
March 12, 2021
A good majority, 70%, of Americans are shopping online more today than before the COVID-19 pandemic hit in spring of 2020, but only 38% feel very secure about…
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Free webinar: What does the future of CX hold?
by David Drain
A March 23 webinar offers unique perspectives about integrated digital and in-person interactions, plus a discussion on emerging digital CX trends.
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Why BOPIS 2.0 is the future of retail
by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID
Dean Frew, CTO and senior VP of RFID Solutions at SML, looks at the role BOPIS 2.0 will play in the recovery of the retail sector post-COVID-19.
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Target spending big bucks on store remodels, online fulfillment
March 3, 2021
Retailer Target, which enjoyed a robust Q4 in sales and earnings, is forging full-speed ahead with remodeling stores and enhancing online order fulfillment.
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Walmart eliminates minimum purchase for Express delivery
March 2, 2021
Walmart is eliminating the $35 minimum order requirement for its Express delivery, which costs $10 on top of the existing delivery charge.
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Gap launching customer experience center in Texas
February 26, 2021
Gap Inc. is planning to open a customer experience center in a quest to speed up inventory delivery and gain efficiency within its digital online shopping…
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Italian luxury brand taps Medallia to boost customer experience
February 24, 2021
Salvatore Ferragamo, an Italian luxury brand, is deploying Medallia's Experience Cloud to improve customer experience throughout its international network…
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5 key principles for a successful e-commerce user experience
by James Brooke
James Brooke, Amplience founder and CEO, offers five fundamental principles retailers should understand in order to differentiate in e-commerce and benefit…
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