E-commerce News & Media
Online grocer advances plans for Miami service
March 17, 2021
Those in Miami eager to use online grocer, Farmstead, are one step closer to achieving that goal as the grocer has opened the waitlist for its Miami service…
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Pandemic spurring spike in e-commerce activity
March 17, 2021
The global e-commerce market will hit 3.8 billion users this year, a 10% spike compared to 2020, and the prime reason is the ongoing COVID-19 pandemic…
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Here's the scoop on conversion rates
Randall Hartman, interactive director and founder of Groundwrk, explains why retailers should not get "conversion rate jealousy" when comparing industry…
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Cosmetics retailer taps Vee24 to launch engaging customer experience
March 16, 2021
Clarins UK, a luxury skin care and cosmetics company is deploying the Vee24 platform, which provides intelligent conversational multi-experiences, as part of…
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More consumers are shopping online but not many are feeling secure
March 12, 2021
A good majority, 70%, of Americans are shopping online more today than before the COVID-19 pandemic hit in spring of 2020, but only 38% feel very secure about…
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Free webinar: What does the future of CX hold?
by David Drain
A March 23 webinar offers unique perspectives about integrated digital and in-person interactions, plus a discussion on emerging digital CX trends.
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Why BOPIS 2.0 is the future of retail
by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID
Dean Frew, CTO and senior VP of RFID Solutions at SML, looks at the role BOPIS 2.0 will play in the recovery of the retail sector post-COVID-19.
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Target spending big bucks on store remodels, online fulfillment
March 3, 2021
Retailer Target, which enjoyed a robust Q4 in sales and earnings, is forging full-speed ahead with remodeling stores and enhancing online order fulfillment.
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Walmart eliminates minimum purchase for Express delivery
March 2, 2021
Walmart is eliminating the $35 minimum order requirement for its Express delivery, which costs $10 on top of the existing delivery charge.
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Gap launching customer experience center in Texas
February 26, 2021
Gap Inc. is planning to open a customer experience center in a quest to speed up inventory delivery and gain efficiency within its digital online shopping…
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Italian luxury brand taps Medallia to boost customer experience
February 24, 2021
Salvatore Ferragamo, an Italian luxury brand, is deploying Medallia's Experience Cloud to improve customer experience throughout its international network…
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5 key principles for a successful e-commerce user experience
by James Brooke
James Brooke, Amplience founder and CEO, offers five fundamental principles retailers should understand in order to differentiate in e-commerce and benefit…
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Online grocery sales hit $9.3B in January
February 23, 2021
January was a busy month at online supermarket sites with total U.S. online grocery sales hitting $9.3 billion for the month.
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3 ways internet retailers can win back customer satisfaction
David VanAmburg is the managing director of the American Customer Satisfaction Index, explains that during the ongoing COVID-19 pandemic internet retailers…
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10 things retailers should consider in choosing a BOPIS approach
by Ned Hill
Ned Hill, founder and CEO of Position Imaging, explains how an effective BOPIS fulfillment solution can improve store experiences with safe, secure, and fast…
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Online flower delivery firm launches its own e-commerce platform
February 16, 2021
SnapBlooms, an online flower delivery service, has launched a U.S.-wide e-commerce flower delivery platform that works in collaboration with local florists.
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30% of fashion brands will close this year, claims survey
February 15, 2021
More than a third of fashion brands (37%) will close stores this year, 56% of retailers will shutter physical stores and 66% of shoppers won't be hitting a…
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Health retailer taps e-Spirit for engaging content, personalization strategy
February 9, 2021
GNC Holidings Inc., a health and wellness product retailer, is deploying the FirstSpirit Digital Experience Platform from e-Spirit for a more engaging online…
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At-home apparel demand drives Target activewear sales way up
February 8, 2021
Target's activewear brand, All in Motion, is getting embraced by shoppers and has hit $1 billion in annual sales.
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1-800-Flowers.com launches services, customer offerings for Valentine's Day
February 8, 2021
Online floral and gift retailer 1-800-Flowers.com is declaring "no limits on love," for the upcoming Valentine's Day and expanding services, including a new…
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