Online grocery sales hit $9.3B in January

February 23, 2021

January was a busy month at online supermarket sites with total U.S. online grocery sales hitting $9.3 billion for the month.

3 ways internet retailers can win back customer satisfaction

by David VanAmburg

David VanAmburg is the managing director of the American Customer Satisfaction Index, explains that during the ongoing COVID-19 pandemic internet retailers…

10 things retailers should consider in choosing a BOPIS approach

by Ned Hill

Ned Hill, founder and CEO of Position Imaging, explains how an effective BOPIS fulfillment solution can improve store experiences with safe, secure, and fast…

Online flower delivery firm launches its own e-commerce platform

February 16, 2021

SnapBlooms, an online flower delivery service, has launched a U.S.-wide e-commerce flower delivery platform that works in collaboration with local florists.

30% of fashion brands will close this year, claims survey

February 15, 2021

More than a third of fashion brands (37%) will close stores this year, 56% of retailers will shutter physical stores and 66% of shoppers won't be hitting a…

Health retailer taps e-Spirit for engaging content, personalization strategy

February 9, 2021

GNC Holidings Inc., a health and wellness product retailer, is deploying the FirstSpirit Digital Experience Platform from e-Spirit for a more engaging online…

At-home apparel demand drives Target activewear sales way up

February 8, 2021

Target's activewear brand, All in Motion, is getting embraced by shoppers and has hit $1 billion in annual sales.

1-800-Flowers.com launches services, customer offerings for Valentine's Day

February 8, 2021

Online floral and gift retailer 1-800-Flowers.com is declaring "no limits on love," for the upcoming Valentine's Day and expanding services, including a new…

Inventory posing big challenge for clothing retailers

February 8, 2021

There's a looming clothing inventory excess in the U.S. and European retail marketplaces and it's likely to pose a big challenge as retailers strive to recover…

What economic data tells us about the retail industry in 2020

by Megan Higgins — VP and GM, eCommerce and Marketplaces, Avalara

Megan Higgins, VP/GM, eCommerce and Marketplaces, at Avalara, shares insight on trends and economic changes from the Avalara Commerce Monitor report.

Amazon settles tip-related allegations regarding delivery employees

February 5, 2021

Amazon will pay more than $61.7 million to the Federal Trade Commission as a settlement related to agency allegations that it withheld tips from Amazon Flex…

Payless taps Vtex to drive digital growth

February 5, 2021

Shoe retailer Payless is partnering with Vtex, a marketplace and e-ommerce solution, in a quest to drive digital growth.

Delivering on promotions: Why resilience is key to surviving growing online demand

Joe Farrell, managing director, EU Operations, at PFS, shares insight on why and how retailers should be capitalizing on the opportunities ahead and how…

Amazon CEO Jeff Bezos stepping away into new role

February 3, 2021

Amazon CEO and founder Jeff Bezos, the world's second richest person, is moving into the role of executive board chair come Q3 and Andy Jassy is moving into…

Key 2020 holiday shopping takeaways: It’s imperative to adapt as customer expectations evolve

by Tara Bartley — Industry Marketing, Akamai

Tara Bartley, senior manager, industry marketing, and Ashitha Bhanu, industry marketing, Akamai, share Akamai data relating to the most recent holiday shopping…

Pandemic drives growth for online music retailer

February 2, 2021

The need to chill, relax and de-stress is a major factor in why one online music retailer enjoyed robust record growth in 2020.

UK shoppers missing the in-store retail experience

February 2, 2021

When it comes to in-store retail activity, a majority, 74%, of U.K. shoppers, are missing the physical brick-and-mortar customer experience.

How retailers can win big by embracing the digital consumer

by Beth VanStory — Partner & CMO, Chief Outsiders

Beth VanStory, a partner and CMO with Chief Outsiders, explains why retailers, from marketing to merchandising to delivery and customer service, must meet…

Walmart aims to speed delivery with automated mini warehouses

January 27, 2021

In a quest to speed up delivery of online bought goods, Walmart aims to develop automated mini-warehouses in and near its stores.

Online consumers not finding much joy

January 25, 2021

While "retail therapy" has long been tapped by consumers as a way to feel better, the online consumer isn't experiencing much cheer or joy these days…