Inventory posing big challenge for clothing retailers

February 8, 2021

There's a looming clothing inventory excess in the U.S. and European retail marketplaces and it's likely to pose a big challenge as retailers strive to recover…

What economic data tells us about the retail industry in 2020

by Megan Higgins — VP and GM, eCommerce and Marketplaces, Avalara

Megan Higgins, VP/GM, eCommerce and Marketplaces, at Avalara, shares insight on trends and economic changes from the Avalara Commerce Monitor report.

Amazon settles tip-related allegations regarding delivery employees

February 5, 2021

Amazon will pay more than $61.7 million to the Federal Trade Commission as a settlement related to agency allegations that it withheld tips from Amazon Flex…

Payless taps Vtex to drive digital growth

February 5, 2021

Shoe retailer Payless is partnering with Vtex, a marketplace and e-ommerce solution, in a quest to drive digital growth.

Delivering on promotions: Why resilience is key to surviving growing online demand

Joe Farrell, managing director, EU Operations, at PFS, shares insight on why and how retailers should be capitalizing on the opportunities ahead and how…

Amazon CEO Jeff Bezos stepping away into new role

February 3, 2021

Amazon CEO and founder Jeff Bezos, the world's second richest person, is moving into the role of executive board chair come Q3 and Andy Jassy is moving into…

Key 2020 holiday shopping takeaways: It’s imperative to adapt as customer expectations evolve

by Tara Bartley — Industry Marketing, Akamai

Tara Bartley, senior manager, industry marketing, and Ashitha Bhanu, industry marketing, Akamai, share Akamai data relating to the most recent holiday shopping…

Pandemic drives growth for online music retailer

February 2, 2021

The need to chill, relax and de-stress is a major factor in why one online music retailer enjoyed robust record growth in 2020.

UK shoppers missing the in-store retail experience

February 2, 2021

When it comes to in-store retail activity, a majority, 74%, of U.K. shoppers, are missing the physical brick-and-mortar customer experience.

How retailers can win big by embracing the digital consumer

by Beth VanStory — Partner & CMO, Chief Outsiders

Beth VanStory, a partner and CMO with Chief Outsiders, explains why retailers, from marketing to merchandising to delivery and customer service, must meet…

Walmart aims to speed delivery with automated mini warehouses

January 27, 2021

In a quest to speed up delivery of online bought goods, Walmart aims to develop automated mini-warehouses in and near its stores.

Online consumers not finding much joy

January 25, 2021

While "retail therapy" has long been tapped by consumers as a way to feel better, the online consumer isn't experiencing much cheer or joy these days…

Pandemic propels big spike in customer service calls

January 25, 2021

The increased use of online shopping led to a huge spike, 69%, in customer service call volumes during 2020 as COVID-19 spread throughout the world, according…

Svea Finland, Nordic API Gateway partner to boost e-commerce checkout

January 22, 2021

Payment service provider, Svea and open banking platform Nordic API Gateway have formed a new partnership to help streamline e-commerce checkout for merchants…

It's prime time for retailers to grow an Amazon-level loyalty program

by Tom Caporaso — CEO, Clarus Commerce

Clarus Commerce CEO Tom Caporaso believes it's time for retailers to take advantage of the new membership economy.

Walmart e-commerce leader leaving post

January 19, 2021

Marc Lore, who started Jet.com and became Walmart's e-commerce chief when the retailer bought his company in 2016, is leaving his role at the end of January.

A glimpse into 2021 retail: The times they (will continue) a-changin'

As the wild and bumpy ride known as 2020 comes to a close, David Wilkinson, president and general manager, NCR Retail, takes a look at some of those changes…

NCR acquires Freshop for POS software platform

January 13, 2021

NCR Corp. has acquired grocery e-commerce provider Freshop and plans to integrate it into its enterprise POS software platform.

Men, women not so different when it comes to shopping behavior

January 12, 2021

Over two-thirds of men and two-thirds of women do the majority of their shopping online and more than two-thirds of men and women are using their smartphone…

Free webinar: What retail, grocers can learn from cannabis industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The cannabis industry has made huge strides when it comes to crafting a seamless, rewarding digital customer experience and presents a boat load of best…