Pandemic propels big spike in customer service calls

January 25, 2021

The increased use of online shopping led to a huge spike, 69%, in customer service call volumes during 2020 as COVID-19 spread throughout the world, according…

Svea Finland, Nordic API Gateway partner to boost e-commerce checkout

January 22, 2021

Payment service provider, Svea and open banking platform Nordic API Gateway have formed a new partnership to help streamline e-commerce checkout for merchants…

It's prime time for retailers to grow an Amazon-level loyalty program

by Tom Caporaso — CEO, Clarus Commerce

Clarus Commerce CEO Tom Caporaso believes it's time for retailers to take advantage of the new membership economy.

Walmart e-commerce leader leaving post

January 19, 2021

Marc Lore, who started Jet.com and became Walmart's e-commerce chief when the retailer bought his company in 2016, is leaving his role at the end of January.

A glimpse into 2021 retail: The times they (will continue) a-changin'

As the wild and bumpy ride known as 2020 comes to a close, David Wilkinson, president and general manager, NCR Retail, takes a look at some of those changes…

NCR acquires Freshop for POS software platform

January 13, 2021

NCR Corp. has acquired grocery e-commerce provider Freshop and plans to integrate it into its enterprise POS software platform.

Men, women not so different when it comes to shopping behavior

January 12, 2021

Over two-thirds of men and two-thirds of women do the majority of their shopping online and more than two-thirds of men and women are using their smartphone…

Free webinar: What retail, grocers can learn from cannabis industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The cannabis industry has made huge strides when it comes to crafting a seamless, rewarding digital customer experience and presents a boat load of best…

Albertsons introduces contactless pickup locker in Chicago

January 7, 2021

Albertsons Companies has installed an automated and contactless grocery PickUp kiosk on a pilot basis, according to a press release. The kiosk, located at one…

Making curbside a critical component of the customer experience

by Ram Venketaraman

Ram Venkataraman , chief product and technology officer at Kibo, says buy online-pickup curbside should not be viewed as a niche trend to sustain retail during…

How groceries of any size can boost growth beyond COVID-19

by Bagrat Safaryan

Bagrat Sataryan, CEO, Local Express, lists out several attributes grocery and supermarket retailers need to incorporate into the online presence to achieve…

Crate and Barrel teams with Glympse on curbside pickup, kiosks

December 28, 2020

Crate and Barrel, a specialty retailer, is offering its customers an enhanced curbside pickup experience leveraging Glympse's communication platform, a mobile…

Luxury apparel brand taps Vtex for online platform

December 24, 2020

This holiday season, St. Croix, a high-end men's luxury apparel brand, is doing business on an online platform built by Vtex.

How retailers can remain competitive during the pandemic

by Myles Kleeger

Myles Kleeger, president and chief customer officer, Braze, believes the retail winners of the holiday season, and of the ongoing pandemic, are those using…

Lounge Underwear teams with Emarsys to gain customer insight

December 22, 2020

The women's underwear brand Lounge Underwear is partnering with omnichannel customer engagement provider Emarsys in an effort to get a deeper understanding of…

Survey: Holiday returns, post-holiday spend will be robust

December 22, 2020

Consumers will be busy shopping as well as returning gifts once Christmas is over, with 92% of Americans participating in post-holiday purchases.

Using customer insights to drive recovery in the pandemic: What 3 key steps do retailers need to follow?

by James Alty

James Alty, founder and managing director of Apteco, offers up three steps retailers can take in striving to rebound from the ongoing COVID-19 pandemic.

Redefining the Customer Experience in the New Retail World

Customer expectations in the new health- and safety-conscious retail world have changed. Meeting those expectations requires the right technology.

US shipping system crippled by online sales, snowstorms

December 21, 2020

The U.S. shipping system is fast becoming overwhelmed this holiday season due to three major factors: the surge of online shopping due to COVID-19, winter…

Global activewear market to hit $354B this year

December 15, 2020

The global activewear market is expected to hit $353.45 billion this year, boasting a 3.7% annual growth rate for the next six years, and reaching $439.1…