E-commerce News & Media
Pandemic drives growth for online music retailer
February 2, 2021
The need to chill, relax and de-stress is a major factor in why one online music retailer enjoyed robust record growth in 2020.
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UK shoppers missing the in-store retail experience
February 2, 2021
When it comes to in-store retail activity, a majority, 74%, of U.K. shoppers, are missing the physical brick-and-mortar customer experience.
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How retailers can win big by embracing the digital consumer
by Beth VanStory — Partner & CMO, Chief Outsiders
Beth VanStory, a partner and CMO with Chief Outsiders, explains why retailers, from marketing to merchandising to delivery and customer service, must meet…
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Walmart aims to speed delivery with automated mini warehouses
January 27, 2021
In a quest to speed up delivery of online bought goods, Walmart aims to develop automated mini-warehouses in and near its stores.
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Online consumers not finding much joy
January 25, 2021
While "retail therapy" has long been tapped by consumers as a way to feel better, the online consumer isn't experiencing much cheer or joy these days…
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Pandemic propels big spike in customer service calls
January 25, 2021
The increased use of online shopping led to a huge spike, 69%, in customer service call volumes during 2020 as COVID-19 spread throughout the world, according…
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Svea Finland, Nordic API Gateway partner to boost e-commerce checkout
January 22, 2021
Payment service provider, Svea and open banking platform Nordic API Gateway have formed a new partnership to help streamline e-commerce checkout for merchants…
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It's prime time for retailers to grow an Amazon-level loyalty program
by Tom Caporaso — CEO, Clarus Commerce
Clarus Commerce CEO Tom Caporaso believes it's time for retailers to take advantage of the new membership economy.
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Walmart e-commerce leader leaving post
January 19, 2021
Marc Lore, who started Jet.com and became Walmart's e-commerce chief when the retailer bought his company in 2016, is leaving his role at the end of January.
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A glimpse into 2021 retail: The times they (will continue) a-changin'
As the wild and bumpy ride known as 2020 comes to a close, David Wilkinson, president and general manager, NCR Retail, takes a look at some of those changes…
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NCR acquires Freshop for POS software platform
January 13, 2021
NCR Corp. has acquired grocery e-commerce provider Freshop and plans to integrate it into its enterprise POS software platform.
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Men, women not so different when it comes to shopping behavior
January 12, 2021
Over two-thirds of men and two-thirds of women do the majority of their shopping online and more than two-thirds of men and women are using their smartphone…
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Free webinar: What retail, grocers can learn from cannabis industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The cannabis industry has made huge strides when it comes to crafting a seamless, rewarding digital customer experience and presents a boat load of best…
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Albertsons introduces contactless pickup locker in Chicago
January 7, 2021
Albertsons Companies has installed an automated and contactless grocery PickUp kiosk on a pilot basis, according to a press release. The kiosk, located at one…
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Making curbside a critical component of the customer experience
Ram Venkataraman , chief product and technology officer at Kibo, says buy online-pickup curbside should not be viewed as a niche trend to sustain retail during…
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How groceries of any size can boost growth beyond COVID-19
Bagrat Sataryan, CEO, Local Express, lists out several attributes grocery and supermarket retailers need to incorporate into the online presence to achieve…
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Crate and Barrel teams with Glympse on curbside pickup, kiosks
December 28, 2020
Crate and Barrel, a specialty retailer, is offering its customers an enhanced curbside pickup experience leveraging Glympse's communication platform, a mobile…
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Luxury apparel brand taps Vtex for online platform
December 24, 2020
This holiday season, St. Croix, a high-end men's luxury apparel brand, is doing business on an online platform built by Vtex.
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How retailers can remain competitive during the pandemic
Myles Kleeger, president and chief customer officer, Braze, believes the retail winners of the holiday season, and of the ongoing pandemic, are those using…
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Lounge Underwear teams with Emarsys to gain customer insight
December 22, 2020
The women's underwear brand Lounge Underwear is partnering with omnichannel customer engagement provider Emarsys in an effort to get a deeper understanding of…
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