E-commerce News & Media
Walmart testing new personal shopping experience
December 28, 2017
Walmart is reportedly tapping text to provide a new personalized shopping experience for the wealthy busy mom.
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2017 in review: Walmart, Buffet, Target led top read news
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.
read nowInnovative retail strategies help boost holiday sales to record-setting numbers
December 27, 2017
Holiday retail sales increased 4.9 percent over the previous year, marking the largest year-over-year increase since 2011, according to the latest Mastercard…
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Why omnichannel is a must and how to make it successful
Roger Niederer, head of merchant services, SIX Payment Services, explains why providing a seamless payment experience, that can follow the customer along their…
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Best Buy embraces innovative tech to deliver a richer customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide…
read now7-Eleven testing mobile ordering for delivery, in-store pickup
December 14, 2017
7-Eleven is testing on-demand ordering for delivery or in-store pickup at select Dallas stores with its new 7-ElevenNOW smartphone app, according to a press…
read nowTarget buys Shipt to shore up delivery strategy
December 14, 2017
Target is buying Shipt, a same-day delivery platform, for $550 million in cash in its strategy to boost fulfillment efforts.
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Wayfair advances AR strategy with mobile app 3D feature
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how a product will look at home before they…
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Optimizing shopping cart conversions across the ecommerce customer journey
Omar Akilah, vice president of products at GrandCanals, explains how each step of the brick and mortar customer journey has a corresponding digital equivalent.
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AT&T retail chief talks customer experience and why there is no retail apocalypse
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by AT&T and several other top…
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S&S Firepits ignites a quality customer experience with app-based delivery
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
S&S Firepits sells custom-made steel fire pits and delivery costs were nearly triple a firepit's sales tag. But then the Georgia-based retailer found a…
read nowAmazon Alexa skills to feature payments
December 1, 2017
Software developers will soon have the opportunity to add Amazon Pay to the voice apps that are available from the Alexa Skills Store, according to an…
read now2018 will bring Lord & Taylor to Walmart.com shoppers
November 22, 2017
Walmart.com and Lord & Taylor are teaming up to launch a flagship store on Walmart's e-commerce site come Spring 2018.
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Kagan: Old checkout lanes will choke retail stores
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan has a big list of big questions for today's retailer -- from realizing the need to change to creating both a defensive and offensive strategy.
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Offline retailers: Evolve here first to keep up with e-commerce
Jeff Scott, CEO of Infinite Peripherals, shares insight on how retail point-of-sale technology can improve both the shopper's experience and the retailer's…
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Target CEO feeling pretty, pretty, pretty good about growth, holiday strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live talk Wednesday following the retailer's third quarter earnings…
read nowCVS Health delivering next-day service come the new year
November 15, 2017
CVS Health will debut next-day delivery of drugs and even same-day service come 2018.
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Talking With: Verifone chief Joe Mach about retail customer experience strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are…
read now'Sofa Sunday' joins ranks of Black Friday, Cyber Monday
November 14, 2017
The day before Cyber Monday is now being deemed the newest top holiday shopping day, "Sofa Sunday," and new research reveals the top sofa-based ecommerce…
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6 ways to deliver stressless service in the holiday season
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip Bell explains how retailers can achieve stress-less success during the hectic season by acting as a host, not as a slave.
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