Modell's Sporting Goods launches e-commerce site

April 24, 2012

New York-based Modell's Sporting Goods used technology from MarketLive to create its new e-commerce site, according to a company press release.

Study: Only 17 percent of specialty online retailers offer dedicated mobile site

April 23, 2012

Software provider Briteskies today released the results of a study evaluating the mobile e-commerce offerings of 75 online retailers, including Petco, Sunglass…

Study: Only 7 percent of e-commerce sites offer one-page checkouts

April 18, 2012

The average number of checkout pages required to complete an order on e-commerce sites was three, and only 7 percent of merchants surveyed offered one-page…

Unlike Apple's walled content garden, Amazon is 'building forests'

The online retailer's deal with J.K. Rowling might hint at its digital retail dominance.

Students develop online fitting rooms

April 16, 2012

Who needs a fitting room at a brick-and-mortar store now that a company in Estonia has designed technology that allows customers to try on new clothes on their…

Macy's embracing technology to mirror online shopping experience

April 13, 2012

The success of its online sales is inspiring Macy's Chief Executive Terry Lundgren to make some changes to the in-store shopping experience, according to a…

Study: French e-commerce growing despite delivery kinks

April 6, 2012

Although 91 percent of French consumers shopped online over the past year, 27 percent asked for a refund at least once because of delivery hassles, according…

Amazon.com is America's 'most relevant retailer'

April 5, 2012

Amazon.com is America's most relevant retailer of any kind, according to a study by Brodeur Partners that ranked the Top 10 most relevant retailers.

Online shoppers embracing live chat options

April 4, 2012

Online shoppers in the U.K and the U.S. are embracing live chatting options as a way of communicating with retailers, according to a study by LogMeIn Inc. and…

The agony and the ecstasy of online product reviews

by James Bickers — Editor, Networld Alliance

Today's xkcd comic is a pretty brilliant illustration of just how frustrating online product reviews have become for consumers.

The Container Store adds 'real-time listening' via OpinionLab

March 29, 2012

OpinionLab today announced that The Container Store, retailer of storage and organization products, is using OpinionLab multichannel feedback solutions to…

J.Crew launching global e-commerce site

March 22, 2012

J.Crew is expanding its international distribution from 29 to 107 countries, reaching customers throughout Asia, Australia, Europe, the Middle East and South…

Neiman Marcus targeting China

March 22, 2012

Neiman Marcus is moving into China's fast-growing luxury retail market via the Web, according to a story on Reuters.

NRF: Easter sales to exceed $16 billion

March 20, 2012

Americans will shell out an average of $145.28 on everything from apparel and candy to food and decorations this year, up 11 percent from $131.04 last year…

Amazon buying Kiva Systems for $775 M

March 20, 2012

Amazon.com Inc. is buying logistics technology company Kiva Systems Inc. for about $775 million in cash, according to a story on MarketWatch.

Walmart customers now shopping Amazon.com

March 20, 2012

Although most of Walmart’s customers were latecomers to online shopping, they are now trolling for deals at Amazon.com and putting pressure on the retail giant…

2012 Retail Customer Experience Top 100

Once again, our team of retail experts sat down to identify the hundreds of trends, technologies, brands, strategies and people that are having an impact on…

Presented by RetailCustomerExperience.com

Tesco testing virtual fitting rooms for online shoppers

March 6, 2012

Tesco Clothing is helping online shoppers find the perfect size and fit with the company's virtual fitting room service. Tesco, the first retailer to use the…

Delta offering free in-flight access to Amazon

March 5, 2012

Delta Air Lines today announced the addition of free access to shop Amazon.com and Amazonwireless.com onboard all Delta and Delta Connection flights with…

UNIONBAY looking to increase online sales

March 5, 2012

UNIONBAY recently selected Mercent Retail to help accelerate its 2012 e-commerce sales growth, according to a company press release.