E-commerce News & Media
Online shoppers embracing live chat options
April 4, 2012
Online shoppers in the U.K and the U.S. are embracing live chatting options as a way of communicating with retailers, according to a study by LogMeIn Inc. and…
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The agony and the ecstasy of online product reviews
by James Bickers — Editor, Networld Alliance
Today's xkcd comic is a pretty brilliant illustration of just how frustrating online product reviews have become for consumers.
read nowThe Container Store adds 'real-time listening' via OpinionLab
March 29, 2012
OpinionLab today announced that The Container Store, retailer of storage and organization products, is using OpinionLab multichannel feedback solutions to…
read nowJ.Crew launching global e-commerce site
March 22, 2012
J.Crew is expanding its international distribution from 29 to 107 countries, reaching customers throughout Asia, Australia, Europe, the Middle East and South…
read nowNeiman Marcus targeting China
March 22, 2012
Neiman Marcus is moving into China's fast-growing luxury retail market via the Web, according to a story on Reuters.
read nowNRF: Easter sales to exceed $16 billion
March 20, 2012
Americans will shell out an average of $145.28 on everything from apparel and candy to food and decorations this year, up 11 percent from $131.04 last year…
read nowAmazon buying Kiva Systems for $775 M
March 20, 2012
Amazon.com Inc. is buying logistics technology company Kiva Systems Inc. for about $775 million in cash, according to a story on MarketWatch.
read nowWalmart customers now shopping Amazon.com
March 20, 2012
Although most of Walmart’s customers were latecomers to online shopping, they are now trolling for deals at Amazon.com and putting pressure on the retail giant…
read now2012 Retail Customer Experience Top 100
Once again, our team of retail experts sat down to identify the hundreds of trends, technologies, brands, strategies and people that are having an impact on…
Presented by RetailCustomerExperience.com
download nowTesco testing virtual fitting rooms for online shoppers
March 6, 2012
Tesco Clothing is helping online shoppers find the perfect size and fit with the company's virtual fitting room service. Tesco, the first retailer to use the…
read nowDelta offering free in-flight access to Amazon
March 5, 2012
Delta Air Lines today announced the addition of free access to shop Amazon.com and Amazonwireless.com onboard all Delta and Delta Connection flights with…
read nowUNIONBAY looking to increase online sales
March 5, 2012
UNIONBAY recently selected Mercent Retail to help accelerate its 2012 e-commerce sales growth, according to a company press release.
read nowSupermarkets changing strategies to compete with ecommerce
March 5, 2012
Large supermarkets are changing strategies as customers begin to shop online instead of going to hypermarkets.
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GlobalShop 2012: 8 ways the smartphone can help your customers love you
Mobile technology is not the brick-and-mortar retailer's enemy.
read nowFashion brand Boden puts focus on search and navigation for traditional and mobile e-commerce
March 1, 2012
SLI Systems has announced that Boden, a leading global retailer of men's, women's and children's apparel, has created a richer, more engaging online shopping…
read nowSearchDex unveils online shopper behavior analytics tool InferClick
February 28, 2012
Digital marketing company SearchDex has announced the release of InferClick, a new solution that it says empowers online retailers with actionable insights…
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Eight ways retailers can leverage Pinterest
The new social sharing site is seeing explosive growth, and retailers are taking note.
read nowShopIgniter releases platform to secure Facebook purchases
February 24, 2012
ShopIgniter has launched a social commerce platform to help secure Facebook purchases. The suite includes tools and back-end integration to execute integrated…
read nowReport predicts future of mobile commerce
February 24, 2012
More than half of the U.S. smartphone population used their phone to perform retail research while inside a store in 2011, illustrating the emergence of savvy…
read nowNordstrom to spend $1B to grow e-commerce
February 24, 2012
Nordstrom's online sales are exploding, and the company is investing $1 billion over the next five years to support its e-commerce infrastructure, according to…
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