Staffing and Training News & Media
3 tips for defusing retail shopping tension
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While the holiday shopping season is prime time for combustible interactions within the store environment, retailers can avoid the scenario year round with a…
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Navigating the shifting landscape of consumer spending habits
by Paul Maguire — Head of Retail/CPG Delivery at Endava, Endava
Retailers need to foster a customer-centric culture by investing in employee training, development, and recognition. Engaged and empowered employees are more…
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Costco taps digital signage to revolutionize store associate engagement
by Daniel Brown — Editor, Networld Media Group
In today's episode, we sit down with Guy Silver, employee communications director at Costco, to hear how the retail brand partnered with Appspace in its…
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What to consider for a successful holiday hiring season
by Mark Smith — Senior Vice President of Digital Experience, CSG
The seasonal rush presents a chance to deliver a robust experience and better retain employees. To achieve this organizations must acknowledge the challenges…
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Many retail associates concerned about personal safety
December 12, 2023
Many retail associates and managers view safety incidents on the rise in their stores and that nearly two out of three workers are at least somewhat concerned…
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Pet Supermarket taps retail veteran as CEO
December 7, 2023
Rich Tannenbaum has been named as CEO for Pet Supermarket, a pet supply retailer with over 225 locations.
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Ikea doling out $54M in bonus pay
December 4, 2023
Ikea plans to deliver $54.5 million in bonus payouts to workers given a record-high sales year.
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1 in 3 companies will replace workers with AI in 2024
November 20, 2023
One in three companies will replace employees with AI in 2024, with 53% of companies currently using AI, according to a ResumeBuilder.com survey.
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Costco chief stepping down come new year
November 10, 2023
Craig Jelinek, Costco's CEO, will step down come Jan. 1 2024 and Ron Vachris will take the helm.
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How retail associate happiness plays into customer, employee experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…
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Dollar General former CEO returns
October 18, 2023
Todd Vasos, who served as Dollar General CEO for seven years before retiring last year, is now back at the helm.
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How to recruit, hone tech savvy store associates
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A session on finding tech-savvy associates and empowering them to use technology drew a large audience at last week’s groceryshop show at Mandalay Bay in Las…
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Nordstrom taps Lisa Price as HR leader
October 17, 2023
Lisa Price has been named chief human resources officer for retailer Nordstrom, Inc.
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Retailers not hiring big for holiday season
October 16, 2023
This year may be the retail industry's lowest figure when it comes to hiring for the holiday season in over 15 years.
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Redefining retail: How workforce management can improve the store experience
by Gary Stonell — SVP of sales and operations, Opterus
When retailers improve the store experience through workforce and task management, they can adequately train all employees, from associates to managers.
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Leadership tops 'must have' soft skills for retail roles
October 3, 2023
The most important soft skill, according to retail professionals, is leadership.
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Hourly retail store associates value flexibility
October 2, 2023
Flexibility matters most to retail hourly workforce with 96% naming it as the top motivator to take a new job.
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Target hiring 100K workers for holiday season, Macy’s hiring on 38K
September 25, 2023
The holiday shopping season has retailers busy hiring on employees, with Target planning to hire 100,000 and Macy's onboarding 38,000 workers — the latter a…
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Amazon hiring 250K workers ahead of holiday season
September 22, 2023
Amazon is hiring 250,000 U.S. employees to fulfill full-time seasonal and part-time jobs across its operations network and 30,000 will be across California.
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1-800-Flowers.com hiring 8K-plus seasonal workers
September 20, 2023
Gift and flower retailer 1-800-Flowers.com plans to hire on more than 8,000 associates, across its brand family, to meet holiday demand.
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