Francesca’s deploys Yoobic One tech to boost employee experience

June 13, 2022

Francesca's, a women's boutique retailer, is deploying the Yoobic One workplace solution to streamline operations, boost employee experience and gain…

Talkdesk Introduces New Industry-Specific Solution: Talkdesk Retail Experience Cloud

Talkdesk, a global cloud contact center leader for customer-obsessed companies, introduced Talkdesk Retail Experience Cloud™, the AI-powered customer service…

Retail workers are in the driver's seat so that requires hyper-flexible hiring practices

by Aakash Kumar — CEO and Founder, Shiftsmart

It’s a long road ahead for retailers in this tight labor market, but there are actionable strategies to help make it a smoother ride for employers and workers.

Apple raising hourly retail pay by $2

May 27, 2022

Apple is increasing hourly retail worker pay to $22, up from $20, later this year and also plans to increase corporate pay.

Walgreens taps ex Calvin Klein chief as CMO

May 20, 2022

Walgreens has named Linh Peters as chief marking officer and appointed two senior leaders to drive its expanding healthcare effort.

How digital kiosks are helping to relieve US labor shortage

Businesses, especially retail, are turning to kiosks to attract customers, rely less on employees during a nationwide labor shortage, and hopefully return…

NYC Apple store workers looking to unionize

April 22, 2022

Staff at Apple's Grand Central Apple store in New York City are looking to form a union and are collecting signatures to file a petition.

Verizon pumps up minimum wage

April 20, 2022

Verizon Communications Inc. will increase the minimum wage for new and existing retail, customer service and internal sales staff to $20 an hour.

Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…

How retailers can meet high-scale demands with exceptional customer experience

By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…

Presented by RetailCustomerExperience.com

Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail

Great service can increase customer loyalty, net promoter score (NPS), customer satisfaction (CSAT), and profitability. But what steps can brands take to…

How employee ambassadorship creates customer advocacy

by Michael Lowenstein — Senior Director, Employee Experience, InMoment

Employee and store associate engagement is as important as customer engagement. Learn why.

Home Depot COO steps into CEO role

March 1, 2022

Ted Decker, who was Home Depot's COO as of yesterday, takes on the role of CEO as of today.

Bath & Body Works chief leaving in May

February 28, 2022

Bath & Body Works CEO Andrew Meslow will step down from his role in May due to health reasons.

Discover Best Practices to Improve CX Outcomes

This session shares the latest research on best practices to help leaders coach teams and optimize processes and technology to empower agents and improve…

Presented by RetailCustomerExperience.com

Walgreens leader now CMO for EcoATM Gazelle

February 18, 2022

Patrick McLean EcoATM/Gazelle, a smartphone and mobile e-commerce provider with 5,000 trade-in kiosks across the United States, the U.K. and Germany…

Dollar General promotes Donna Hernandez to VP store operations role

February 15, 2022

Donna Hernandez has been named divisional VP of store operations for Dollar General.

Amazon doubling base tech, corporate pay cap to $350K

February 8, 2022

Amazon is more than doubling salary caps for U.S. tech and corporate employees.

Home Depot hiring big ahead of spring season

February 3, 2022

The Home Depot aims to hire on more than 100,000 associates to be ready for the spring season and positions range from full-time to part-time in areas of…

Looking for Return-to-Work Essentials? Start with Touchless Technology.

Today more than ever, employers have an important duty of care to ensure workplaces are both safe and hygienic for employees. Installing touchless facilities…