Navigating the new retail experience: Operating at scale

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product at LiveArea, explains that as customer experience expectations have leapt forward nearly four years in the past three…

Ace Hardware taps Medallia to boost customer, employee experience

July 28, 2020

Ace Hardware is deploying the Medallia platform, as well as Gallup professional services, in a quest to boost the customer and employee experience

Capgemini digital retail leader shares dos, don'ts and workforce management tips

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…

Amazon doling out $500M in one-time bonuses

July 1, 2020

Amazon workers will get a bit more moola in their paychecks this month as the world's biggest e-commerce player plans to spend $500 million on one-time…

Xerox Availability App aims to support workplace environment

June 30, 2020

Xerox is debuting a Team Availability App that aims to help retailers better manage employees given the increased remote work and at-home locations in the wake…

A retailers guide: Dos and don’ts of opening up

Nancy Liberman, vice president of marketing for JRNI, shares what retailers need to do, and what they should not do, as they begin opening and getting back to…

To boost the customer experience increase departmental collaboration

by Joe Schultz — Vice President of Sales, Harbor Industries

Joe Schultz, vice president of sales at Harbor Retail, explains why to be successful retailers need to build a sense of collaboration and camaraderie and…

Target makes starting wage $15 to support workers during pandemic

June 18, 2020

Target is boosting its starting wage to $15 a bit earlier than expected in a quest to help support employees during the ongoing COVID-19 pandemic.

Selling behind a mask: Connecting while social distancing

by Liz Cichowski — President, Learning Means Business, Inc.

Liz Cichowski, a senior instructional designer, retail industry expert, at Learning Means Business Inc., offers up tips for helping retail associates engage…

The 7 Rs of resiliency programs

by Doug Reifschneider — Vice President of Marketing, Pita Pit USA

Doug Reifschneider, a CMO with Chief Outsiders, shares a 7 Rs of Resiliency Programs, which is a checklist that can help frame and direct retailer efforts in…

Robling offers free analytics tool for retailers

June 2, 2020

Robling is offering retailers a free analytics application that can help provide key insights as they plan and deploy store re-opening strategies.

Navigating COVID-19: Getting back to business post COVID-19

In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares…

Presented by HP Inc.

Big adapting ahead for retailers striving to succeed in post-COVID-19

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19 is transforming retail in unprecedented fashion and moving forward the customer experience will be transformed as well. Keith Jelinek, managing…

Kroger offers COVID-19 testing for employees

May 5, 2020

Supermarket chain Kroger is expanding access to coronavirus testing for its employees that may be experiencing symptoms of COVID-19.

Target extends worker pay enhancements, benefits in response to COVID-19

April 24, 2020

Target is extending its temporary $2 an hour wage increase through May 30, as well as free back-up care and a 30-day paid leave for those 65 and older…

Best Buy furloughing over 50,000 workers

April 15, 2020

Best Buy, one of the few remaining retailers that hasn't had a workforce reduction since the advent of COVID-19, plans to furlough 51,000 hourly associates…

Amazon hiring on once again to handle pandemic's online shopping surge

April 14, 2020

The online shopping surge due to the ongoing COVID-19 pandemic is driving Amazon to hire on another 75,000 employees less than a month after it announced it…

Dick's Sporting Goods furloughing workers in light of COVID-19 pandemic

April 10, 2020

The latest retailer to reduce staff as the coronavirus continues to wreck havoc on the economy is Dick's Sporting Goods.

Ace Hardware getting to ready to hire big amidst pandemic

April 7, 2020

Ace Hardware stores across the U.S. will be hiring on more than 30,000 employees.

CARES Act to provide more loans, unemployment and tax benefits

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Coronavirus Aid, Relief, and Economic Security Act, signed into law at the end of March, provides new loan programs that vary depending on a company’s…