Staffing and Training News & Media
Macy’s taps Olivier Bron as Bloomingdale’s CEO
September 15, 2023
Macy's, which owns luxury brand Bloomingdale's, has named Olivier Bron as the brand's CEO.
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BJ’s names Anjana Harve EVP, CIO
September 11, 2023
Anjana Harve has been named EVP and CIO for BJ's Wholesale Club.
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Fashion retailer teams with Opterus to boost worker morale,staff retention
September 1, 2023
In an effort to increase employee satisfaction as well as staff retention, fashion retailer Madrag has deployed the Opterus social collaboration app called…
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CVS reducing workforce in restructuring strategy
August 8, 2023
CVS Health will cut 5,000 jobs as part of a restructuring strategy for the drugstore chain.
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Tips for a viable seasonal hiring strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers need a seasonal hiring strategy to keep the customer experience strong. HireVue's Natalie Dopp offers some strategic tips.
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Fabletics gets personal with customers in-store and online
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Activewear brand Fabletics has deployed Salesfloor's customer engagement platform to personalize the customer experience and creating connected conversations…
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Retail hiring taking a dip
July 21, 2023
While job applications are up 34% from a year ago June retailers are taking a cautious approach to hiring, with job openings and hires down 14% and 27% between…
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New demands of chief merchant role require new tools to excel
by Kristin Howell — Global Vice President, Retail Marketing & Merchandising, SAP
When it comes to the chief merchant role there have been big changes across the retail landscape. The list includes skills, tools and expertise required to…
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Five Below taps Kristy Chipman as CFO, treasurer
July 6, 2023
Kristy Chipman has been name chief financial officer and treasurer at Five Below inc., a apparel and accessories brand aimed at the tween and older consumer.
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Australian brand taps NewStore to unified customer experience
July 5, 2023
Lorna Jane, an Australia-based activewear brand, is deploying NewStore's mobile-first omnichannel cloud platform across its 107 stores to boost omnichannel…
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2023 ICX Summit: Crafting an inclusive experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.
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PetSmart’s loyalty strategy is all about getting personal
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The pet retailer’s loyalty program is at 60 million members and counting.
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Why customer service needs to embrace new working models
by Roger Beadle — CEO, Limitless
Reasons why retailers should be embracing Gig Customer for Service, a flexible-by-design-model that utilizes gig workers across the world.
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Neiman Marcus unveils corporate hub in Dallas
June 5, 2023
Neiman Marcus Group is debuting its corporate Dallas Hub which the retailer said is its next step in the "Make Life Extraordinary" for retail associates.
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Home Depot: Wage boost boosting customer satisfaction
May 18, 2023
The decision to spend $1 billion on additional wages and compensation is paying off for Home Depot when it comes to both customer satisfaction and worker…
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Retail workers want well-being support
May 15, 2023
A hefty number of retail employees, 80%, want more proactive well-being support from brands and a third of retail professionals report excessive stress and…
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Gap mum on reported layoffs
April 26, 2023
Gap is reportedly laying off more workers starting this month.
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Athlete’s Foot taps Beth Greenfield for marketing post
April 3, 2023
Beth Greenfield, who has over 25 years of experience in retail and merchandising, has been named lead merchandiser and buyer for The Athlete's Foot.
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Macy’s CEO stepping down in 2024
March 30, 2023
Macy's CEO Jeff Gennette will leave his role in February, 2024 after a 40-plus year career with the retailer.
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Walmart reducing workforce at 5 fulfillment operations
March 27, 2023
Walmart is giving 90-day notice to hundreds of workers at U.S. fulfillment centers as the retail giant is cutting back and eliminating night and weekend…
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