5 Trending Topics at NRF 2022

Read this recap on NRF 2022 and discover the trending topics that will shape the contact center of the future.

Lowe’s donating $1M to help tornado victims across US

December 22, 2021

Lowe's is donating $1 million dollars for community relief efforts in Kentucky and other states hit hard by tornado activity this month.

Hobby Lobby boosts minimum hourly wage

December 17, 2021

Come Jan. 1, 2022, Hobby Lobby Stores Inc. is increasing its minimum full-time hourly wage to $18.50.

Managing high call volume in retail during the Cyber-5 period

Contact center volume was up 41% year over year during the 2021 five-day holiday shopping weekend that extended from Thanksgiving through Cyber Monday…

Macy’s ups hourly wage, education benefit to lure job seekers

November 11, 2021

Macy's is upping its minimum wage to $15 by Spring, 2022 and is establishing an educational benefit that will pay full tuition, books and fees all in a quest…

Prevent the Spread of COVID-19 in the Supply Chain

Even a moderate supply chain disruption can have a serious impact on a company’s future. An autonomous screening process can help minimize the risk.

Coaching Remote Customer Service Teams

With remote work likely to be a fixture of customer service teams going forward, effective coaching is key to ensure the team is performing at the highest…

Why it's critical to enhance retail associate culture, training

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As consumers flock back to brick-and-mortar retail stores, brands are facing challenges as the holiday shopping season kicks in. There's not enough staff and…

Amazon hiring on 150K, offering sign-on bonus, extra hourly pay

October 27, 2021

In order to handle the holiday shopping rush, Amazon plans to hire on 150,000 associates for seasonal jobs and is offering starting pay of $18 per hour on…

Target ups pay for peak days during holiday season

October 13, 2021

Target aims to pay an extra $2 an hour to retail associates and service center workers who work what the retailer calls peak days during the holiday season.

Winning the talent war is all about recognition, healthy work-life balance

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While retailers are still being challenged by COVID-19 they are also facing an increasing hurlde: hiring staff. The ongoing labor shortage likely won’t ebb…

Walmart aims to hire 150K in second hiring push

October 6, 2021

In late summer Walmart announced it was hiring on 20,000 to help meet supply chain demands. Now it's planning to hire nearly 150,000 staff for the pre- and…

Amazon workers get big payout for COVID-19 shot

September 29, 2021

Getting the COVID-19 vaccine has paid off for eight Amazon workers as the retail powerhouse has gifted cars and $100,000 bonus checks.

Skykit Announces 10" Touch Display to Support Workplace Experience Solutions

Skykit is proud to offer an all-in-one 10.1" touch digital display, the Skykit SKD10, to be used with their Skykit Turf product line that supports space and…

Retailers challenged by ‘ghosting’ employees

September 21, 2021

The advent and continuation of the coronavirus has made hiring and retaining employees a tough challenge for all businesses big and small, and now a new trend…

Brick-and-mortar retail not going anywhere soon

September 17, 2021

The retail brick-and-mortar segment, despite COVID-19 and the increasing consumer online purchase activity, isn't going anywhere soon.

Home Depot hiring 500 for Baltimore distribution centers

September 16, 2021

The Home Depot is busy hiring on for three distributions centers the home improvement retailer opened in Sparrows Point, Baltimore.

Amazon boosting starting hourly wage to $18

September 14, 2021

Amazon plans to boost its U.S. hourly starting wage to $18 an hour and aims to hire on 125,000 employees for warehouse and transportation units, according to a…

Walgreens bumping up hourly pay come October

September 14, 2021

Walgreens is the latest retailer to increase wages in the battle to hire on talent.

Aldi aims to hire 20K workers in hiring week effort

August 17, 2021

Supermarket chain Aldi aims to hire 20,000 employees and is holding a national hiring week next month to make it happen.