Self-service enters new era; employees take on new importance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Consumers want self-service, but they also want to speak to an employee when necessary, according to the keynote presentation during the recent Self-Service…

Frontline retail preparedness will go a long way in 2021

by JD Dillon — Chief Learning Architect, Axonify

JD Dillon, chief learning architect, atAxonify, explains why retailers need to make sure the frontline workforce is equipped with the right mix of tools and…

HotSchedules launches global brand Fourth

December 2, 2020

HotSchedules, a technology and services provider for the hospitality and restaurant industries, is now operating under a unified global brand called Fourth and…

Lowe's hiring on 20K staffers for holiday season

November 5, 2020

Home improvement retailer Lowe's Companies, Inc. is gearing up to hire on 20,000 associates to support customer demand this holiday season and is dedicating an…

Reality Interactive launches thermal scanner hub

November 5, 2020

Reality Interactive, a retail technology design firm and digital agency, has launched its Axsis thermal enabled digital hub, according to a press release. A…

Walmart hiring on seasonal help

October 5, 2020

For the first time since 2015 Walmart is hiring on a massive force, 20,000 seasonal workers, for its fulfillment centers in order to handle the upcoming…

Kohls cutting corporate workforce due to pandemic impact

September 21, 2020

Retailer Kohl's is cutting 15% of its corporate jobs in its quest to reduce costs in light of the ongoing coronavirus pandemic.

A grocer’s mobility guide in the age of social distancing

by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp

Dipesh Hinduja, mobile solutions architect at Stratix, explains how COVID-19 has ushered ina new normal for the grocery sector and that one thing is certain…

Amazon hiring 33K workers and it's not holiday season related

September 10, 2020

Amazon plans to hire on 33,000 employees within the next few months and the hiring surge isn't about fulfilling holiday workforce needs or seasonal roles.

The psychology of shopping in stores

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP, Enterprise Solutions, Atrius, Acuity Brands, offers insight on four psychological reasons consumers prefer the store experience and how…

Amazon is on a hiring spree

August 20, 2020

The pandemic isn't stemming hiring at Amazon as the e-tailer aims to add 3,500 jobs in six cities.

Australia convenience retailer taps Reflexis tech to simplify store operations

August 17, 2020

EG Group, a fuel and convenience retailer, is deploying Reflexis technology in 540 sites in Australia to boost task execution on the staff level and simplify…

Navigating the new retail experience: Operating at scale

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product at LiveArea, explains that as customer experience expectations have leapt forward nearly four years in the past three…

Ace Hardware taps Medallia to boost customer, employee experience

July 28, 2020

Ace Hardware is deploying the Medallia platform, as well as Gallup professional services, in a quest to boost the customer and employee experience

Capgemini digital retail leader shares dos, don'ts and workforce management tips

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…

Amazon doling out $500M in one-time bonuses

July 1, 2020

Amazon workers will get a bit more moola in their paychecks this month as the world's biggest e-commerce player plans to spend $500 million on one-time…

Xerox Availability App aims to support workplace environment

June 30, 2020

Xerox is debuting a Team Availability App that aims to help retailers better manage employees given the increased remote work and at-home locations in the wake…

A retailers guide: Dos and don’ts of opening up

Nancy Liberman, vice president of marketing for JRNI, shares what retailers need to do, and what they should not do, as they begin opening and getting back to…

To boost the customer experience increase departmental collaboration

by Joe Schultz — Vice President of Sales, Harbor Industries

Joe Schultz, vice president of sales at Harbor Retail, explains why to be successful retailers need to build a sense of collaboration and camaraderie and…

Target makes starting wage $15 to support workers during pandemic

June 18, 2020

Target is boosting its starting wage to $15 a bit earlier than expected in a quest to help support employees during the ongoing COVID-19 pandemic.