Bots, in-store tech top trends taking place in retail

The first half of the year boasted big changes for the retail industry, with beloved brands like Target completely redesigning their store, and the convenience…

Tips on merging in-store, online retail personalities

One of the biggest issues facing retailers is how to merge in-store personalities with online ones. We're not talking about the same colors and logos and…

Video: Retailers dive into technology at Interactive Customer Experience Summit

by Cherryh Cansler — Publisher, FastCasual.com

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Better customer experience now on Subway's strategy menu

June 10, 2016

In a big step toward transforming the guest experience, Subway is creating a new internal division, called Digital, and launching a multi-year and…

Fashion upstarts aim to flip apparel industry into new customer experience era

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are…

Barneys goes personal and to the cloud to boost customer engagement

April 26, 2016

Barneys New York is using a new personalization technology to boost customer experience at its new flagship Manhattan location.

Restaurant, retail customer experience leaders headline ICX Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…

'Hungry Buddy' promises to make dining alone a more engaging experience

March 29, 2016

The experience of dining alone is about to change, at least for patrons of Jack In The Box.

Study: Retailers need to retool in-store strategy, embrace the smartphone consumer

March 28, 2016

If they want to survive and succeed today's retailers must embrace the smartphone consumer, revamp the in-store strategy and become a true omnichannel retailer.

Home renovation design experience goes high tech at Lowe's

Lucky Lowe's shoppers in Seattle will be using Microsoft HoloLens for kitchen design efforts.

Report: Consumers not very forgiving when a shopping experience goes bad

March 10, 2016

Consumers are not paying attention to traditional advertising and aren't very forgiving if a retail experience goes bad.

Data insight key ingredient to Hershey’s sweet retail experience success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Information, and analyzing data, is a prime reason why Hershey is succeeding in a very competitive retail industry.

How To: Crafting a retail customer experience to lure millennial consumers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Rodney Mason, Blackhawk group vice president of marketing, offers tips and insight on how retailers should approach developing and implementing a strategy…

Don't miss: Webinar focuses on how millennials are disrupting shopping

December 7, 2015

Grabbing the millennial shopper's attention requires a strategy, a commitment and the right technology.

3 tips to foster a robust in-store holiday season

Sometimes it's the simplest things that can play into a rewarding customer experience and a rewarding sales season for retailers.

Lululemon takes a community, concierge approach to lure in shoppers

November 23, 2015

Lululemon Athletica is aiming to lure in shoppers, and keep them browsing longer in its retail space and taking a few new approaches to making that happen.

Abercrombie & Fitch enjoys healthy profit, smaller sales dip for quarter

November 23, 2015

Clothing retailer Abercrombie & Fitch got an early holiday gift with its latest earnings report.

ICX Symposium: What's guiding your digital media value?

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Today's consumer is a visual consumer who expects interactive communication and has about an 8-second attention span -- and the customer experience is no…

AT&T flagship store's interactive tech going nationwide, starting in Texas

October 26, 2015

AT&T's new store in Lubbock, Texas, has been designed so customers can explore and interact with the latest technology via digital signage and interactive…

Microsoft retail flagship opens doors in NY

October 26, 2015

It’s opening day today for Microsoft’s first flagship retail location on Fifth Avenue in Manhattan.