UK kitchen, home store launches first loyalty club

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Lakeland, a home and kitchenware retailer in business for more than 50 years, has deployed its first loyalty program and offers insight on strategy.

Loyalty programs a big target for hackers

November 11, 2019

Loyalty programs are increasingly a focus for hackers and fraudulent e-commerce activity, according to research released by Forter.

Store appearance, loyalty, associate engagement top October reads

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top read retail customer experience articles last month ranged from insight on customer loyalty to artificial intelligence and why brands need a wake-up…

Credit One, American Express launch co-branded rewards card

November 6, 2019

Credit One Bank and American Express are launching a co-branded rewards card called the Credit One Bank American Express Card, which offers 1% cash back on all…

TV shopping network taps Clarus Commerce for loyalty program

October 31, 2019

iMedia Brands, Inc., which broadcasts the ShopHQ television channel, has tapped Clarus Commerce to build its ShopHQ VIP, a loyalty program in which members get…

Loyalty is way beyond just point, rewards

October 28, 2019

Developing a loyalty program today isn’t about rewards and points, but exceptional customer service, digital access and ease of use. Those elements, according…

Women have more money to spend but capturing their attention is getting harder

October 28, 2019

Price-conscious female shoppers are looking for greater convenience and price value this holiday season, and they will have more money to spend. Those are top…

UK houseware retailer taps PCMS to launch loyalty club

October 25, 2019

Lakeland, a UK-based housewares retailer, has launched a loyalty program, myLakeland, via a partnership with retail commerce software provider PCMS. The…

Research reveals coupons and offer codes improve personalization

Dan Slavin, CEO and co-founder of CodeBroker, examines research findings on coupon and offer personalization and why rretailers must maintain control to…

Lands' End taps Alliance Data for branded credit services strategy

October 15, 2019

In an effort to boost customer loyalty retailer Lands' End is launching both co-brand and private label credit cards services in a partnership with Alliance…

How to use personalized email to build emotional Intimacy with your brand

James Glover, president and CEO of Coherent Path, explains why retailers need to zero in on the specific types of emotional connections your customers expect…

5 best practices for launching a loyalty program

Marc Castrechini, vice president of product management for TSYS Merchant Solutions, offers up advice on why the smaller retailer needs to not only launching a…

Target loyalty news tops most-read in September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target's newest loyalty program grabbed big attention with Retail Customer Experience readers in September. If you missed that story get the lowdown as well as…

BJ's updates mobile app to enhance shopping experience

October 2, 2019

BJ's Wholesale club has redesigned its app to boost the shopping experience via new features, improved usability as well as a gamification aspect.

Sephora, Nordstrom are tops in retail personalization

September 20, 2019

Retailers Sephora and Nordstrom landed in the first and second spots, respectively, on Sailthru's third annual Retail Personalization Index that polled 1,50…

Stockouts, customer loyalty top challenges for grocers, reveals data

September 20, 2019

Stockouts and retaining customer loyalty are two top challenges facing the retail grocer segment, according to the 2019 Grocery Insights Data Report, released…

PDI 2019 C-Store Shopper Report: 3 ways to turn shoppers into loyal customers

Cederick Johnson, director of industry marketing and communications at PDI Software, shares insights from PDI's report and how winning the battle for customer…

Walgreens offers 3% cash back on Apple Card with Apple Pay deals

September 16, 2019

Apple is partnering with Walgreens to allow customers to earn 3% daily cash when they use the Apple Card with Apple Pay on eligible purchases, including…

Target puts a bullseye on loyalty, customer engagement with Circle strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The retailer's latest loyalty program strategy may win over lots of hearts and minds, say industry watchers, as it provides a compelling engagement aspect as…

Target rolling out Target Circle loyalty program nationwide next month

September 10, 2019

Target Corp. will launch the Target Circle rewards program nationwide on Oct. 6, offering customers personalized shopping deals and perks.