7-Eleven pilots mobile payment app

November 5, 2018

Convenience store giant 7-Eleven is testing a mobile app called Scan & Pay that allows customers to skip the line and pay for purchases with the 7-Eleven…

Wild Birds taps SMG tool to capture customer insight

October 29, 2018

Backyard bird feeding and nature franchise Wild Birds Unlimited is using Service Management Group's SMG VisitView technology to capture customer feedback at…

Kenneth Cole boosts digital shopping experience with enhanced gifting

October 25, 2018

Kenneth Cole is partnering with Loop Commerce in a quest to make online shopping easier for the consumer. The retail brand is integrating Loop Commerce's…

Targeted discounting is alluring to shoppers, claims report

October 22, 2018

One in every four shoppers would seriously consider switching supermarkets if offered targeted discounting, and one in 10 would make the move even if the…

How to develop and drive a successful retail loyalty strategy

Dan Slavin, CEO, CodeBroker, explains why retailers striving to design a compelling loyalty program must understand the gripes retail customers have with…

Retailers not measuring right data in customer loyalty effort, reveals study

October 11, 2018

Retailers are failing to measure the correct data to understand customer loyalty, and that is putting customer relationships and profitability at risk.

Optimizing loyalty for enhanced retail customer experiences

Bobby Spence, vice president, sales & business development at Excentus, explains that the retailers which are most successful will be those who leverage…

Chipotle launches customer loyalty program

October 3, 2018

Hoping to drive traffic, Chipotle is getting in on the loyalty action, piloting Chipotle Rewards. The points-based loyalty system is now live in three test…

How to drive retail store traffic with personalization, loyalty strategies

Kibo SVP of Product and Strategy Jennifer Sherman explains why retailers should deliver first and foremost on the promise of buy online, pickup in-store…

Rewards beat discount when it comes to retail promotions

September 21, 2018

Retailers offering shoppers reward-based promotions to drive engagement and purchase activity will likely experience bigger marketing success and profitability…

Providing timely service is essential to developing customer loyalty

John Larson, senior partner at John Larson & Company and co-author of Capturing Loyalty, explains why it's essential for retail employees to be readily…

4 ways retailers can boost brand reputation, build loyalty

Sandra Gudat, president and CEO of Customer Communications Group, Inc., offers up four steps for bolstering your brand's reputation, while simultaneously…

Koupon Media, Paytronix team up to help retailers acquire shoppers, boost visits

September 10, 2018

Koupon Media, a mobile offer platform and promotion network, and Paytronix, a provider of reward program solution, are teaming up to help retailers using…

Citi innovation leader talks customer interaction, building customer loyalty

by Will Hernandez — Editor, NetWorld Media Group

Mary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago at the annual CONNECT: The Mobile CX Summit…

New retail imperatives: Loyalty, customer experience, the single customer view

Sean Keith, director of new business, Eagle Eye, writes that retailers often neglect one aspect of the customer experience that is both directly within their…

How to craft a successful SMB retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega brands and national…

Poor communication hinders customer loyalty, reveals survey

August 27, 2018

Companies lacking effective communication with their customers and clients are at risk of losing those customers, according to a Harris Interactive survey…

Long lines, complexity lead to online cart abandonment, reveal survey

August 15, 2018

A good majority of online shoppers, 87 percent, will abandon their shopping cart if the checkout process is too long or too complicated, according to a Splitit…

Maximize retail sales by avoiding back-to-school syndrome

John Larson, senior partner at John Larson & Company, shares how retailers can "play it smart" and take advantage of the back-to-school shopping season while…

Why a consumer 'win back' effort requires a strategy

August 10, 2018

New Paytronix research reveals that when it comes to winning back consumers a one-on-one campaign will likely drive the best result.