Consumers embracing premium loyalty programs

June 13, 2022

Consumers are more likely than ever to join a premium loyalty program and willing to pay if the program guarantees discounts and offers relevant benefits.

Skincare brand teams with LoyaltyLion to boost customer experience, loyalty

May 12, 2022

REN Clean Skincare is deploying LoyaltyLion loyalty and engagement platform to revitalize customer loyalty, boost engagement and improve the customer…

Transactional loyalty programs not a consumer favorite

May 11, 2022

Today's consumer are expecting a different kind of brand experience and not the typical transactional flavor when it comes to loyalty programs.

The Container Store debuts loyalty program, mobile app

May 10, 2022

The Container Store, an organizing goods retailer, is launching Organized Insider, a loyalty program, along with a mobile app, in an effort to engage with…

Sam’s Club ups rewards in EV charging campaign

May 9, 2022

Sam's Club is rewarding customers using the Sam's Club Mastercard when charging up an electric vehicle. Members using the card during May will earn 5% back in…

Consumers willing to share data for the right value proposition

April 14, 2022

Consumers are willing to share data to get more from retailers, in-store and online, if it means more loyalty program benefits, special discounts and offers…

E-commerce in 2022: New ways to gain customer loyalty

Brands will need to explore alternative ways to find relevant information about customers to deliver shopping experiences well suited to them.

5 Trending Topics at NRF 2022

Read this recap on NRF 2022 and discover the trending topics that will shape the contact center of the future.

4 tips to help convenience retailers change consumer behavior

by drew mize

Drew Mize, EVP and GM, ERP solutions at PDI, offers insight on how convenience retailers can cut through the noise and turn occasional shoppers into loyal…

Office Depot, OfficeMax offer up 20-minute promise

October 15, 2021

Office Depot and OfficeMax are launching a fast pickup option, the "20 Minute Pickup Promise," just in time for holiday shoppers.

Best Buy launches membership program with special perks

October 14, 2021

Electronics retailer Best Buy is pushing out an annual membership program that will feature unique perks — such as the ability to grab hard-to-locate gifts.

Loyalty programs boosting visits, customer spend

October 5, 2021

Loyalty programs can consistently boost site visits and spend by 18% to 30% per member, according to the Paytronix Loyalty Report released from Paytronix…

Car dealer adopts unique customer loyalty approach

September 10, 2021

Ford is deploying a somewhat unique customer loyalty and satisfaction strategy to quell frustration among buyers waiting for vehicle delivery.

Supporting retail’s revival with technology innovations

by Ned Hayes

Ned Hayes, SnowShoe CEO, explains that while consumers have irretrievably changed their shopping behaviors, presenting big challenges for retailers, there are…

Loyalty top factor for US shoppers

August 5, 2021

When it comes to shopping, it's all about loyalty for the U.S. consumer with price and quality coming in second and third, respectively.

Consumers more loyal to retailers big on messaging

July 30, 2021

A good number, 75%, of consumers will spend more money with retailers that support digital and in-store experiences with messaging experts. More than half of…

Ulta Beauty mini shops launching next month in Target stores

July 22, 2021

Target will be home to Ulta Beauty mini shops come August offering more than four dozen products.

Savory Restaurant Fund leader talks creating loyal customers, raving fans

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Alonso Castañeda, VP of brand development and strategy for the Savory Restaurant Fund, shared how the portfolio of brands is harnessing social listening and…

Rural lifestyle retailer extends Citi Retail relationship

May 27, 2021

Tractor Supply Company (TSC), the country's largest operator of rural lifestyle retail stores, is extending its longstanding credit card partnership with Citi…

Social issues are big issue in customer loyalty

May 20, 2021

Social issues are top of mind with consumers these days, especially when it comes to brand loyalty.