Lands' End taps Alliance Data for branded credit services strategy

October 15, 2019

In an effort to boost customer loyalty retailer Lands' End is launching both co-brand and private label credit cards services in a partnership with Alliance…

How to use personalized email to build emotional Intimacy with your brand

James Glover, president and CEO of Coherent Path, explains why retailers need to zero in on the specific types of emotional connections your customers expect…

5 best practices for launching a loyalty program

Marc Castrechini, vice president of product management for TSYS Merchant Solutions, offers up advice on why the smaller retailer needs to not only launching a…

Target loyalty news tops most-read in September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target's newest loyalty program grabbed big attention with Retail Customer Experience readers in September. If you missed that story get the lowdown as well as…

BJ's updates mobile app to enhance shopping experience

October 2, 2019

BJ's Wholesale club has redesigned its app to boost the shopping experience via new features, improved usability as well as a gamification aspect.

Sephora, Nordstrom are tops in retail personalization

September 20, 2019

Retailers Sephora and Nordstrom landed in the first and second spots, respectively, on Sailthru's third annual Retail Personalization Index that polled 1,50…

Stockouts, customer loyalty top challenges for grocers, reveals data

September 20, 2019

Stockouts and retaining customer loyalty are two top challenges facing the retail grocer segment, according to the 2019 Grocery Insights Data Report, released…

PDI 2019 C-Store Shopper Report: 3 ways to turn shoppers into loyal customers

Cederick Johnson, director of industry marketing and communications at PDI Software, shares insights from PDI's report and how winning the battle for customer…

Walgreens offers 3% cash back on Apple Card with Apple Pay deals

September 16, 2019

Apple is partnering with Walgreens to allow customers to earn 3% daily cash when they use the Apple Card with Apple Pay on eligible purchases, including…

Target puts a bullseye on loyalty, customer engagement with Circle strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The retailer's latest loyalty program strategy may win over lots of hearts and minds, say industry watchers, as it provides a compelling engagement aspect as…

Target rolling out Target Circle loyalty program nationwide next month

September 10, 2019

Target Corp. will launch the Target Circle rewards program nationwide on Oct. 6, offering customers personalized shopping deals and perks. 

Drop raises $44M to expand mobile loyalty platform

September 3, 2019

Drop Technologies Inc., a Toronto-based mobile rewards platform, has raised $44 million in Series B funding, led by HOF Capital and assisted by a new strategic…

CVS expands membership program

August 21, 2019

Drugstore powerhouse, CVS, is expanding its CarePass membership nationwide.

TGI Fridays strategy, e-commerce disruption, grocer CX challenges top July reads

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

If you missed a day of reading Retail Customer Experience in July we don't blame you. It is a hot month, for most, best spent on the shore, in the pool or in…

Friendly's debuts more functional, rewarding loyalty app

July 25, 2019

Friendly's is launching what it describes as an improved loyalty program this week, called the BFF Club, to give patrons timely promotion updates, as well as…

European payments firm SIA to provide contactless POS in Greece's Market In grocers

June 27, 2019

SIA, a European payments technology firm, has signed a 5-year agreement with Market In, a retailer in Greece, to enable contactless payments at more than 1,00…

FriendShip drives loyalty, in-store visits with Paytronix digital CX platform

June 27, 2019

FriendShip has increased in-store visits by 5% and has seen gas purchases jump 18% it said, due to targeted pump-to-store marketing created by Paytronix as…

Citi, Mastercard to roll out real-time rewards redemption for shopping, dining

June 25, 2019

Citigroup Inc. announced a new rewards feature with Mastercard to allow Citi ThankYou cardmembers to get real-time alerts and redeem their points on a variety…

Consumers love exceptional service, will jump ship for it

June 25, 2019

Two-thirds of consumers will jump ship to another brand if that brand is providing the best experience.

Study: Emotion a critical aspect in customer decision-making

June 20, 2019

What and how a customer is feeling is important for brands that are striving to influence purchase decision and boost brand loyalty.