Loyalty Programs News & Media
AI advantages in retail: Engagement, loyalty and sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free webinar taking place April 16, sponsored by NICE, will examine how how AI is transforming retail experiences in practical, measurable ways.
read now
CEO Chris King defines Monster Mini Golf's 'philosophy of fun' CX strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast,Chris King, CEO of Monster Mini Golf; shares insight on how the indoor family entertainment brand fulfills its…
listen now
Asda pilots automated free sample vending machine
February 18, 2025
Asda, a U.K. supermarket chain, has launched a pilot program featuring an automated free sample vending machine at its Pilsworth, Bury location.
read now
Loyalty program members want more ways to earn, redeem
February 4, 2025
When it comes to loyalty programs, rewards members want more ways to earn rewards and more ways to redeem rewards. More than half, 76%, want transactional…
read now
Verizon customer chief talks retail customer experience: It's all about personalization
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…
read now
Grocery chain taps Upside to boost loyalty with shoppers
January 8, 2025
Roberts Company Inc., a grocery chain operating Corner Market and Grocery Depot stores in the Jackson/Hattiesburg area of Mississippi, is partnering with…
read now
Retail, tech leaders share 2025 retail CX predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Visual search, compliance issues, tech advancements lead list of 2025 predictions.
read now
More holiday shoppers hitting physical retail stores this year
December 19, 2024
Shoppers are hitting brick-and-mortar stores more this year despite a cutback in post-election season spending, according to a First Insight survey.
read now
True Religion reboots loyalty program
December 13, 2024
True Religion has refreshed its loyalty program and added ominichannel capabilities, expanded rewards and faster rewards redemption.
read now
Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…
read now
Driving engagement with everyday value: Role of car rentals in modern retail membership programs
by Aleksander Kaczmarek — VP of Loyalty Partnerships, CarTrawler
Keeping members consistently engaged and capturing long-term loyalty that translates to increased sales and customer lifetime value is a perennial challenge.
read now
Foodstuffs teams with Lobyco on loyalty program initiative
December 11, 2024
Foodstuffs, New Zealand's largest grocery retailer, is partnering with Lobyco to launch an in-house, reward and currency-based loyalty program at all its New…
read now
Three emerging gift card trends driving popularity and revenue
As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.
Presented by RetailCustomerExperience.com
download now
At Pet Supermarket the loyalty goal goes way beyond doling out points
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet Supermarket has updated its loyalty program to provide greater value to its 1.8 million members. The focus is on delivering a more meaningful and…
read now
Wayfair's loyalty program all about extraordinary value, meaningful perks
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Wayfair Rewards, a subscription loyalty program costing $29 a year, offers exclusive member-only sales, free shipping and priority customer service featuring a…
read now
Instacart expands Caper Carts footprint
November 12, 2024
Instacart has added multiple local and independent grocers to the list of clients adopting its AI-powered Caper Carts.
read now
Big Lots launches app to enhance shopping experience
November 11, 2024
Big Lots, Inc. has launched a Big Lots app aimed at enhancing the shopping experience.
read now
Ulta Beauty opening 200 stores in next 3 years
October 25, 2024
Ulta Beauty plans to launch 200 stores within the next three years, expanding its current footprint of 1,411 locations.
read now
Wayfair launches Wayfair Rewards loyalty program
October 22, 2024
Wayfair has launched a loyalty membership program called Wayfair Rewards, offering members exclusive access to benefits including free shipping, special offers…
read now
Instacart beefs up Caper Cart capabilities
October 15, 2024
Instacart has added gamification, personalized offers and advertising to its Caper Cart to give shoppers a more seamless shopping experience.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
