Ikea rewards strategy goes well beyond just rewarding a purchase

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The home furnishing brand has revamped its Ikea Family rewards program to provide reward opportunities throughout the entire customer journey — from planning…

Let's Talk Retail Episode 1: Four Strategies to Help You Accelerate Your Business

In today's fast-paced retail landscape, staying ahead means leading with purpose. In this video, Toshiba Global Commerce Solutions Sales Leader, Duffy Fron…

2025 State of the Industry: Store Innovation Report

Explore how the 2025 State of the Industry: Store Innovation report outlines the evolution of physical stores into agile, data-driven, and experience-rich…

Presented by Toshiba Global Commerce Solutions, Inc.

Personalization with loyalty not grabbing traction despite profit potential

July 8, 2025

Many big companies are failing to adopt personalized loyalty and promotions despite the potential for profitability with just over half, 56%, stating their…

The loyalty trend you’re not watching but should be

by Jennifer Farmer — Director of Merchant Development, Valuedynamx

Retailers looking to drive more year-round sales and eliminate off-peak season lulls should look to their reward and loyalty programs to proactively engage…

Ikea Canada transforms rewards with personalized experience

June 20, 2025

Ikea Canada has revamped its Ikea Family rewards loyalty program by providing a personalized experience tailored to a customer's unique home furnishing needs.

Rewards drive better ROI than discounts, claims study

June 12, 2025

Reward and incentive-based promotions can drive a better return on investment than a discount strategy as well as higher annual improvement in customer…

The Connected Customer: Creating Rich Shopping Experiences Online and In-Store

Learn how you can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences with strategies like…

Trump’s tariffs and the battle for brands to maintain customer loyalty

by Kenn Kennedy — Head of North America, Antavo

Brands that can adapt their loyalty strategies to meet these new challenges will not only survive but have the opportunity to build even stronger, more…

Travelers depending more on rewards, loyalty program perks

June 4, 2025

Travelers are increasingly tapping rewards and loyalty programs, with nearly 80% depending on loyalty programs.

Ikea launches rewards program offering points beyond purchase

May 30, 2025

Ikea U.S. has launched a rewards program that lets Ikea customers earn points throughout the entire customer journey, from planning to shopping to purchase.

AI advantages in retail: Engagement, loyalty and sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free webinar taking place April 16, sponsored by NICE, will examine how how AI is transforming retail experiences in practical, measurable ways.

CEO Chris King defines Monster Mini Golf's 'philosophy of fun' CX strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast,Chris King, CEO of Monster Mini Golf; shares insight on how the indoor family entertainment brand fulfills its…

Asda pilots automated free sample vending machine

February 18, 2025

Asda, a U.K. supermarket chain, has launched a pilot program featuring an automated free sample vending machine at its Pilsworth, Bury location.

Loyalty program members want more ways to earn, redeem

February 4, 2025

When it comes to loyalty programs, rewards members want more ways to earn rewards and more ways to redeem rewards. More than half, 76%, want transactional…

Verizon customer chief talks retail customer experience: It's all about personalization

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…

Grocery chain taps Upside to boost loyalty with shoppers

January 8, 2025

Roberts Company Inc., a grocery chain operating Corner Market and Grocery Depot stores in the Jackson/Hattiesburg area of Mississippi, is partnering with…

Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Visual search, compliance issues, tech advancements lead list of 2025 predictions.

More holiday shoppers hitting physical retail stores this year

December 19, 2024

Shoppers are hitting brick-and-mortar stores more this year despite a cutback in post-election season spending, according to a First Insight survey.

True Religion reboots loyalty program

December 13, 2024

True Religion has refreshed its loyalty program and added ominichannel capabilities, expanded rewards and faster rewards redemption.