Loyalty Programs News & Media
Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…
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Driving engagement with everyday value: Role of car rentals in modern retail membership programs
by Aleksander Kaczmarek — VP of Loyalty Partnerships, CarTrawler
Keeping members consistently engaged and capturing long-term loyalty that translates to increased sales and customer lifetime value is a perennial challenge.
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Foodstuffs teams with Lobyco on loyalty program initiative
December 11, 2024
Foodstuffs, New Zealand's largest grocery retailer, is partnering with Lobyco to launch an in-house, reward and currency-based loyalty program at all its New…
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Three emerging gift card trends driving popularity and revenue
As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.
Presented by RetailCustomerExperience.com
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At Pet Supermarket the loyalty goal goes way beyond doling out points
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet Supermarket has updated its loyalty program to provide greater value to its 1.8 million members. The focus is on delivering a more meaningful and…
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Wayfair's loyalty program all about extraordinary value, meaningful perks
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Wayfair Rewards, a subscription loyalty program costing $29 a year, offers exclusive member-only sales, free shipping and priority customer service featuring a…
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Instacart expands Caper Carts footprint
November 12, 2024
Instacart has added multiple local and independent grocers to the list of clients adopting its AI-powered Caper Carts.
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Big Lots launches app to enhance shopping experience
November 11, 2024
Big Lots, Inc. has launched a Big Lots app aimed at enhancing the shopping experience.
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Ulta Beauty opening 200 stores in next 3 years
October 25, 2024
Ulta Beauty plans to launch 200 stores within the next three years, expanding its current footprint of 1,411 locations.
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Wayfair launches Wayfair Rewards loyalty program
October 22, 2024
Wayfair has launched a loyalty membership program called Wayfair Rewards, offering members exclusive access to benefits including free shipping, special offers…
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Instacart beefs up Caper Cart capabilities
October 15, 2024
Instacart has added gamification, personalized offers and advertising to its Caper Cart to give shoppers a more seamless shopping experience.
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Bringing brand loyalty back: Adapting to a new age of customer expectations
by Todd Pollak — Chief Revenue Officer, Marqeta
With competition for consumers’ attention at an all-time high, brands that embrace the latest technology to forge deeper, personalized experiences with…
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Kroger offers rewards for consumers who get flu shot
September 11, 2024
Kroger Health, a division of The Kroger Co., is rewarding customers who get a flu shot and vaccines beyond the flu shot.
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Australian United Retailers teams with Lobyco to boost loyalty, promotions
September 4, 2024
Australian United Retailers Ltd., a collective of independently-owned supermarkets, convenience and liquor retailers, is teaming up with grocery loyalty…
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How grocers are taking an AI approach to boosting customer satisfaction
by Jean-Matthieu Schertzer — Chief AI Officer, Eagle AI
AI will have its most significant impact in the areas of retail personalization and loyalty.
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Consumers love brands doling out exclusive offers
August 13, 2024
It turns out an exclusive offer may be the key to big brand loyalty.
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Human moments can play big role in loyalty behavior
August 7, 2024
Human moments of interaction in the retail experience can have a significant impact on consumer loyalty behavior and brands that pull back loyalty earnings and…
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Foot Locker enhances rewards programs, upgrades mobile app
July 19, 2024
Foot Locker has debuted an enhanced FLX Rewards program and is upgrading its mobile app.
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ICX Summit: Experts to share tips on building customer loyalty with rewards that matter
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top brand leaders will share insight at the upcoming ICX Summit on crafting a rewarding loyalty program that proves a win for the brand and the loyal customer.
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Grubhub teams with Albertsons on delivery partnership
July 19, 2024
As part of a new partnership between food order and delivery service Grubhub and the Albertsons Companies, nearly 1,800 Albertsons brand stores in 34 states…
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