Loyalty Programs News & Media
All-in-One Point of Sale System for Independent Retailers
National Retail Solutions POS: Streamlining Operations for Independent Retailers NRS provides point-of-sale (POS) solutions designed specifically for the…
Presented by National Retail Solutions (NRS)
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When it comes to loyalty consumers all about experience, service, perks
February 23, 2024
While a great product is the top reason consumers love a brand, customer service, loyalty programs and experience still have the top impact on whether a…
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Getting loyalty right
February 20, 2024
Industry veterans will offer invaluable insights on building successful loyalty programs, doing loyalty right (IHOP, Potbelly, The European Pizza Company) and…
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5 must-haves for your brand's loyalty program
Consider these five points when developing a winning loyalty program. Also find out where you can promote your brand's loyalty program for free.
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Majority of consumers joining loyalty programs
February 16, 2024
A hefty number, 85%, of consumers are joining loyalty program and gift cards are fast becoming the ticket to driving customer loyalty.
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Free returns a loyalty driver for retailers
February 2, 2024
Retailers offering free return programs are seeing solid customer loyalty as 72% of shoppers stay loyal to brands offering the perk.
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Omni Hotels & Resorts taps Jeff Doane as COO
February 1, 2024
Jeff Doane has been named chief commercial officer for Omni Hotels & Resorts.
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Majority of retailers looking to invest in new customer loyalty tech
January 31, 2024
A hefty number of retailers and businesses, 89%, are planning to invest in new customer loyalty tech and strategies to improve the customer experience this…
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E-commerce lessons for 2024 customer loyalty
by Térence Delahaye — Co-founder and COO, Shipup
The key to securing long-term business success in the e-commerce domain lies in forging lasting relationships.
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Gift card spend bouncing back
January 23, 2024
Gift card spending is bouncing back with 69% of consumers buying the same amount of gift cards or more in 2023 compared to 2022.
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American Airlines redesigns reward program with updates
January 16, 2024
American Airlines has updated and redesigned it AAdvantage rewards program.
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Lowe’s launches MyLowe’s rewards loyalty program for DIYers
January 16, 2024
Lowe's has launched a loyalty program aimed at the do-it-yourself customer.
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AI ranks high on retail CX 2024 predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.
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Improving the post-purchase experience to ensure customer retention
by Sara Krypel — PR, commercetools
This holiday season, retailers should focus on three key enhancements to the post-purchase experience to keep their customers loyal and avoid revenue loss due…
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Fontainebleau Las Vegas resort launches rewards program
December 19, 2023
Luxury resort and casino Fontainebleau Las Vegas has announced Fontainebleau Rewards, a tiered loyalty program in which members earn exclusive benefits.
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How brands can drive customer engagement, loyalty in the digital age
by Vipin Porwal — CEO and founder, Smarty
Standing out in the digital age requires brands to go the extra mile with their online presence. That means prioritizing customers and giving them an…
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Brick, Click, & Beyond: Dissecting Retail’s Hurdles and Designing the Ultimate CX Blueprint
Winning in today’s rapidly evolving retail landscape requires an urgent understanding of critical challenges in both brick-and-mortar and online sectors and…
Presented by NICE
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Mens retailer Harry Rosen debuts loyalty program
October 30, 2023
Retailer Harry Rosen, which sells menswear, has launched a new loyalty program called Club Harry.
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Dardanos’s Shoes launches rewards program
October 26, 2023
Family-owned footwear and accessories retailer Dardano's Shoes has launched a loyalty program called Dardano's Rewards.
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Southwest enhances Rapid Rewards program
October 24, 2023
Southwest Airlines Co. is enhancing its loyalty program, Rapid Rewards, making it easier to earn tier status, awarding A-List preferred members with up to two…
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