Foot Locker debuts enhanced FLX Rewards program

July 9, 2024

Foot Locker has enhanced its FLX Rewards program and will be upgrading its mobile app as part of the brand's quest to drive profitable growth.

Consumers big fans of loyalty programs

June 25, 2024

More than half, 70%, of consumers prioritize brands with loyalty programs and 76% of Americans will spend more when participating in a loyalty program.

Nearly half of consumers will download apps to get loyalty promotions, exclusive deals

June 17, 2024

Just about half, 49%, of U.S. consumers will download a brand's app to get loyalty deals and exclusive deals, according to the EY Future Consumer Index survey…

GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

Presented by RetailCustomerExperience.com

Diamonds and data: The modern retailer's guide to customer engagement

by Nick Gurney — General Manager, Rain Retail Software

As retailers witness growth, propelled by emerging trends and a shifting landscape, they face the need to adapt and innovate.

Hospitality loyalty rewards portfolios expanding

May 22, 2024

Hotels are expanding the opportunities available to loyalty members, likely in response to increased competition and desire to grow direct bookings and capture…

Rewards, loyalty points matter to travelers

May 20, 2024

A hefty number of American travelers, 76%, can't imagine taking a trip without using rewards or loyalty program points.

Most internet households signed up for free loyalty programs

May 2, 2024

A hefty number of internet households, 77%, are participating in free loyalty programs, according to a Park Associates' consumer study of 8,000 U.S. internet…

ICX Summit celebrates 8th year this September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

Presented by RetailCustomerExperience.com

What Is Barcode Technology, And How Does It Impact Retailers?

Discover how barcode technology revolutionizes retail by enhancing inventory management, speeding up checkout processes, and improving customer experiences.

Heritage Grocers debuts loyalty program

March 18, 2024

The Heritage Grocers Group, a national Hispanic food retailer, has launched Cardenas Rewards, a loyalty program offering points, digital coupons and other…

Boot Barn chief digital leader on crafting personalized experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Hazen, chief digital officer at western wear retailer Boot Barn, shares how the company is reaching customers through multiple channels to drive a…

St. Louis grocery chain taps Swiftly to drive shopper personalization

March 12, 2024

Dierbergs, a family-owned grocery chain in St. Louis, has partnered with Swiftly, a retail tech and tool provider, to integrate digital and in-store offerings…

Target planning lots of new stores, brand launches

March 11, 2024

It's going to be a busy 2024 for Target as the retailer plans to deliver an "enhanced shopping experience."

Target reintroducing Target Circle loyalty program in April

March 8, 2024

Target is reintroducing its guest loyalty program, Target Circle, on April 7 with the goal to provide an easier and more personalized shopping experience.

Mastering Retail: Optimize Your Customer Experience Year-Round

Operational excellence is a must-have for great customer experience 365 days a year. Our expert panel details the process from recruiting to hiring to…

Gaps happening between loyalty membership, consumer shopping behavior

March 6, 2024

There are gaps between loyalty memberships and the desired behavioral shifts retailers hope to gain from loyalty programs, according to an Upside report.

British department store taps Aptos to drive personalization, customer interaction

March 4, 2024

Liberty, a British department store, is renewing its partnership with Aptos, a unified commerce solution provider, to deploy the latest iterations of Aptos…

Amazon, T.J. Maxx, Walmart lead in customer loyalty

February 29, 2024

Amazon, T.J. Maxx and Walmart are the top three retailers respectively when it comes to customer and brand loyalty.