What happens to your customer reward points when you die?

October 24, 2013

None of us wants our dying words to be, "Make sure you redeem all my points and miles." So loyalty consultancy Colloquy suggests shoppers plan ahead.

U.K. grocery price-matching schemes come under scrutiny

October 23, 2013

In recent months, leading U.K. grocers Tesco, Sainsbury's and Asda have been hyping their price-matching programs, promising shoppers the lowest price. But an…

Alternative gift registry targets people who don't want more stuff

October 22, 2013

The non-profit Center For a New American Dream has launched its So Kind Registry, an alternative gift registry that "encourages the giving of homemade gifts…

CVS/pharmacy puts a new spin on the weekly circular

October 17, 2013

CVS/pharmacy today announced the launch of myWeeklyAd, a savings solution that the company said reinvents the American shopping staple — the weekly sales…

VeriFone, NPCA will let drivers pay at pump with smartphone

October 14, 2013

VeriFone Systems and the National Payment Card Association have introduced a mobile payment and rewards solution for convenience stores and petroleum…

Five ways you are losing retail customers

by Gary Edwards — Chief Customer Officer, Emathica

Customer loyalty is the backbone of every successful retail business. Although it is important to attract new customers, the real gauge of the brand's health…

When does personalization become an invasion of privacy?

by Chris Petersen — Owner, IMS

Without realizing it, you are creating a digital trail of your behaviors with every click and tap that you make. E-commerce has been using our cookies to track…

Transparency as a service requires role of the consumer

by Bryan Pearson — President, LoyaltyOne

If "transparency as a service" is the new buzz term in marketing, we should remember there is such a thing as bad service.

First Data seeks to simplify deal redemption

October 7, 2013

First Data Corp., providers of electronic commerce and payment processing technology, announced that the First Data OfferWise solution has been integrated with…

Facebook and Cisco combine forces for in-store mobile

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The networking powerhouses created CMX for Facebook Wi-Fi to drive 'likes' and improve the connected customer experience.

Target offers to lend a hand with 'Diaper Duty'

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The retailer's new subscription service aims to capture the loyal business of new parents and busy moms.

Best Buy revamps rewards program

September 20, 2013

Best Buy announced this week that it is revamping its loyalty program as "another step to reinvigorate the customer experience."

Best Buy: Why in-store analytics are critical for survival

by Chris Petersen — Owner, IMS

Best Buy is a case study unfolding before our eyes. It is quite literally a test of how today's omnichannel consumers will behaviorally respond to radical…

Turning a frown upside-down: How negative WOM can help your brand

by Bryan Pearson — President, LoyaltyOne

The loyalty lie

by Doug Stephens — President, Retail Prophet Consulting

Loyalty is an increasingly fleeting thing. In fact, the average Gen Y mother now defines "brand loyalty" as a window of allegiance lasting 6-12 months before…

Retailer loyalty programs copycat airline industry

August 29, 2013

Retailers may be crafting their loyalty programs to reflect the airline industry — with elite levels and extra perks for shoppers who spend the most money…

Meijer clips double coupons from rewards inventory

August 28, 2013

The Meijer chain of supermarkets ended its practice of doubling coupon values, instead expanding the digital coupons provided through the chain's mPerks…

Customer loyalty: Woody Allen vs. your local ATM

by Micah Solomon — president, four aces inc

In my years as a customer service consultant, I've yet to hear a customer blurt out anything that sounds like this:

ConnectQuest expands location-based rewards app

August 23, 2013

ConnectQuest, a location-based shopping application, has added a new loyalty program feature to the ConnectQuest application software, the company announced.

Majority of US shoppers are not loyal, study finds

August 22, 2013

Market Track announced today the release of an in-depth report from a two-part national survey of retail shoppers and Fortune 100 companies. The report…