For retail, 'Big Data' means big benefits

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The benefits of predictive analytics in retail could outweigh the potential for consumer concern.

Merchant Warehouse, e-Nabler team up to enhance the mobile POS

June 24, 2013

Payment technology and processing provider Merchant Warehouse recently announced a partnership with mobile POS provider e-Nabler. The companies will bring…

Paperless coupons fuel marketing effort at Weis Markets

June 12, 2013

A new eCoupon program from Inmar, a company operating intelligent commerce networks, is now being used at 164 Weis Markets throughout the northeast.

How tablets and touchscreens are integral to the in-store experience

Retailers must incorporate technology that customers want in order to provide a seamless omnichannel experience.

Sears CEO highlights 'integrated retail' strategy

May 31, 2013

Sears' Chief Executive Eddie Lampert announced his plan to give the 120-year-old retail brand a facelift — and hopefully turn around its six-year sales slump.

How to keep pace in the loyalty marathon

When running a marathon or building a loyalty program, remain patient, stick to your plan and trust your training.

Target hopes Cartwheel will bring more in-store shoppers

May 9, 2013

Target is now offering a new online service that it hopes will lure offline customers, according to an article on nydailynews.com.

Ann Michaels launches customer engagement platform

May 9, 2013

The customer experience management firm Ann Michaels & Associates announced the launch of two new services that will be showcased at the National…

Automated retail could be a mobile payments kickstarter

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The ubiquity of vending may help push mobile payments into the mainstream.

Survey: Shoppers desire mobile personalization

April 23, 2013

Symphony EYC announced the results of a survey that found both Americans and Europeans desire mobile interactions as part of their overall grocery shopping…

Retail tech: Creepy for consumer, beneficial for business

April 22, 2013

Retailers have plenty of tech in their arsenal to beef up their approach toward an improved customer experience. But according to an article from ShopSmart…

Shopbust launches mobile mystery shopping platform in Asia

March 22, 2013

The Singapore-based startup Shopbust announced the launch of its fully automated, online mystery shopping platform that helps brands measure customer service…

Synqera partners with Star Micronics for personalized retail tech

March 13, 2013

Technology startup Synqera, in partnership with Star Micronics, will showcase its retail solution at the Retail Technology Business Expo this week in London.

Survey crowns Nordstrom as most-favored retail chain

March 6, 2013

Nordstrom is the nation's favorite fashion retail chain, according to an annual consumer study conducted by Market Force Information. The upscale department…

Five fundamentals required for 'ME-tailing' success

by Chris Petersen — Owner, IMS

It's the "Age of the Consumer." That's not news. The lead articles on retail are chocked full of stories about how consumers are now empowered through their…

The Children's Place sends hyper-personalized emails with CQuotient

February 25, 2013

CQuotient today unveiled its algorithm-based technology that enables retailers to send digital communications to individual customers. By harnessing big data…

Kiosk replaces coupon clipping with convenient deals (Video)

Zebra Technologies discusses its latest solution that makes couponing easier for both the shopper and the retailer.

Commentary: When driving customer loyalty, less is more

Overloading a program with benefits is not the most effective approach.

Starbucks reusable cups, a redemption story

by Lisa Biank Fasig — Director, JZMcBride and Associates

Will a reusable cup get people thinking about their reusable cards? Starbucks may soon find out.

Lowest-price e-commerce hurts shopper loyalty

December 21, 2012

The rise of e-commerce and the hunt for the lowest prices is causing once-loyal shoppers to abandon allegiance to certain stores, according to an article on…