Research: Retail digital signage market to triple by 2013

June 2, 2009

EL SEGUNDO, Calif. — The changing needs of retailers are prompting them to move away from traditional advertising and seek alternative means, including retail…

Primera shipping full-color POS printer

June 2, 2009

PLYMOUTH, Minn. — Primera Technology Inc., a manufacturer of specialty color printers, today announced that its new PX450 Color Printer is now shipping.

Walmart wooing wealthier shoppers

June 2, 2009

The Globe and Mail: Walmart Canada Corp. is finding ways to benefit from the downturn as well-heeled consumers switch to the discounter from higher-end chains…

NRF: Tough economy will mean more of the same for Dad

June 1, 2009

WASHINGTON, D.C. — According to the National Retail Federation's 2009 Father's Day Consumer Intentions and Actions Survey, conducted by BIGresearch, Americans…

Victoria's Secret launches mobile site

May 31, 2009

Promo: Mobile is considered a highly personal medium, and intimate apparel retailer Victoria's Secret is raising that intimacy bar with the soft launch of a…

Unilever testing mobile coupons

May 28, 2009

The Wall Street Journal: Seeking to marry a ubiquitous device with a time-tested marketing technique in a sour economy, Unilever plans to begin a trial run…

Five viral marketing mistakes to avoid

There's a lot of buzz surrounding viral marketing — but retailers need to make sure to avoid these common missteps.

ICSC announces Best-of-the-Best Award winners

May 18, 2009

LAS VEGAS — The International Council of Shopping Centers Inc. (ICSC) has announced that four shopping centers have been chosen as ICSC's Best-of-the-Best…

The financial discipline of customer experience

For the retail CFO, customer experience needs to shift from a "nice to have" to a "must have."

Drugstore.com reports big uptick in online coupon usage

May 13, 2009

BELLEVUE, Wash. — drugstore.com, an online retailer of health, beauty, vision and pharmacy products, is experiencing a dramatic increase, up more than 7…

Kraft mobile site offers recipes, shopping lists

May 13, 2009

ClickZ: Kraft Foods has launched a mobile destination offering access to Kraft recipes "on the go." Last year, Kraft launched an iFood Assistant application…

Secrets of high-concept retailers

Retailers such as American Girl that forge their own path thrive, despite tough times.

Bloomingdale's veteran: We need to react to changing shopper attitudes

May 6, 2009

Retail Week: Retailers need to work harder to persuade shoppers to start spending again in what is the most difficult time in the sector's history. That was…

Opinion: Retailers giving lip service to customer service

Noted retail trainer and author discusses how the concept of customer service has been watered down by many retailers.

Report: Online retailers shifting marketing focus

May 4, 2009

SCOTTSDALE, Ariz. — The economy is forcing online retailers to change their marketing tactics in order to acquire and retain customers, according to findings…

Walmart unveils first Hispanic concept store

April 30, 2009

Progressive Grocer: "We are introducing a new and authentic shopping experience that will better serve the needs of the community and will be more relevant to…

Is price the only 'P' that matters?

Convenience-based value propositions are losing their appeal as people are repricing their free time.

HMV to trial cinemas

April 26, 2009

Retail Week (U.K.): HMV will open its first cinema this autumn as it continues to expand its reach beyond core entertainment retailing. It has entered into a…

Finding the financial value of the customer

When making customer service decisions, consider the lifetime revenue each customer provides — and their potential for sending referrals.

Survey shows effectiveness of in-store cosmetics demos

April 21, 2009

GOLDENROD, Fla. — Cosmetic Promotions, a national marketing and promotion company, completed a six-month customer response survey on in-store demonstrations.