Chatmeter Announces the Appointment of John Mazur as CEO

Mazur adds significant experience to the executive team as the Company positions itself for growth and ongoing investment in its Location CX platform.

Costco kiosk offers free product samples

March 24, 2023

Costco Wholesale has introduced a self-serve kiosk offering free product samples. A photo of the kiosk posted on reddit from a Costco store at an undisclosed…

Amazon adds 9K to layoff list

March 20, 2023

Amazon, in the space of four months, is laying off 27,000 workers in total, given an additional 9,000 announced today.

Lessons from Nike’s Consumer Direct Acceleration program

by Susan Jeffers — CEO, XY Retail

Valuable insight on how Nike is driving its direct-to-consumer business and how other retailers can learn from the approach.

Couche-Tard acquiring Big Red Stores

March 15, 2023

Alimentation Couche-Tard Inc., a convenience and fuel retailer, is acquiring 45 fuel and retail sites from Big Red Stores, founded in 1997 by Doug and David…

Target targeting differentiated guest shopping experience

March 15, 2023

This year Target is making investments to boost growth and provide customers with a differentiated guest experience. It aims to deliver "affordable joy" and a…

US B2C e-commerce poised for robust growth

March 15, 2023

The U.S. B2C e-commerce market will grow by $233.66 billion by 2027 with an annual growth rate of 8.12%.

Why brands must double down on omnichannel marketing

by Sai Koppala

2023 looks to be the year that marketers must prioritize versatility above all else

Pet Supplies Plus expands with Loyal Companion Pet stores strategy

March 14, 2023

Pet Supplies Plus has acquired 20 Loyal Companion Pet Stores from its parent company in its quest to boost its presence in the northeastern U.S.

Home Depot debuts virtual kids workshops on Roblox

March 13, 2023

The Home Depot has launched a Virtual Kids Workshop experience on Roblox's Redcliff City.

Chatmeter to Present on the Power of Brand Intelligence at Six Conferences in March

Reputation management and brand intelligence company will lead discussions at upcoming retail, finance, restaurant, and healthcare conferences on why online…

Busting 4 myths about live commerce

by Zarnaz Arlia — manager, Emplifi

Live commerce, or live-stream shopping, has been around for some time. In China live stream shopping is a $600 billion market. Across the rest of the world the…

Walmart, Amazon, Costco lead largest retailer list

March 2, 2023

Walmart, Amazon and Costo are the top three largest retailers, respectively, according to a Deloitte Global's "Global Powers of Retailing 2023 Report," that…

Pet Supplies Plus taps SOCi for marketing quest

March 1, 2023

Pet Supplies Plus is deploying SOCi Inc.'s marketing platform to drive localized social media marketing.

Retailers embracing AI, CGI for online experiences

March 1, 2023

More than three in five, 63%, of brands and retailers are using lifestyle photos and images for e-commerce, and 58% use interactive images, in the quest to…

Dick’s Sporting Goods buying retailer from Walmart

February 23, 2023

Dick's Sporting Goods is acquiring the retailer Moosejaw in a move to boost its digital channels and forge new vendor relationships. It also aims to advance as…

Perceptions, and Preferences Around Online Reviews; Highlights Opportunities for Brands

Customers see online reviews as a two-way dialogue and want brands to participate; technology like ChatGPT and the Metaverse offer opportunities for innovation

Amazon to ‘go big’ on physical grocery business

February 21, 2023

Amazon may be laying off nearly 20,000 employees but it has big plans to grow its physical grocery store strategy.

More consumers want better customer experience

February 21, 2023

More than half, 69%, of consumers want retailers to improve their customer experience, a hefty jump from 35% in 2019 and just about the same number, 61%, judge…

Gen Z playing critical role in retail customer experience strategy

February 20, 2023

Future-proofing the retail customer experience starts with Gen Z as the demographic is increasingly influencing the behavior of older consumers whether they…