Social commerce 3.0: Where do retail brands go from here?

by Charles Nicholls — Founding Director and Chief Strategy Officer, SimplicityDX

The best way for brands to leverage social is to make it easy for customers to discover products on social but buy on the brand site.

Ghirardelli elevating flagship store retail experience

January 19, 2023

The Ghirardelli Chocolate Company is now in phase two of a flagship store renovation effort at Ghirardelli Square with a focus on elevating the retail…

Babies R Us returning to US

January 18, 2023

WHP Global, in partnership with the American Dream entertainment and mall destination in New Jersey, will launch a flagship Babies R Us store this summer.

Fashion marketplace taps Revo Video for shoppable video feature

January 13, 2023

Dora Maar, a luxury fashion marketplace, is partnering with Revo Video to provide a digital shopping experience for those perusing Kate McGuire's latest…

How data plays into crafting the personalized retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers want and expect a personalized experience. For retailers that means data analysis.

Entrepreneur expands lashes vending machines

January 11, 2023

A U.K. entrepreneur who established a lashes vending business two years ago has expanded rapidly and recently installed a machine at the St George's Centre…

Costco debuts Shutterfly offering

January 10, 2023

Costco members can now use Shutterfly's photo services and will get a 51% discount off every Shutterfly order plus free shipping on orders totaling more than…

H&M launches immersive digital fashion experience

January 9, 2023

H&M has debuted an immersive experience for Roblox fans that allows users to discover a digital fashion identity in the metaverse.

Home Depot expands loyalty program

January 6, 2023

The Home Depot is expanding its Pro Xtra loyalty program with additional membership tiers and benefits for professional contractors and builders.

Robust expansion for discount retailers

January 2, 2023

Dollar General Corp. and Dollar Tree Inc. expect to have 1,300 more stores open by the end of their current fiscal year, which ends in January, and Five Below…

Store expansion ahead for Barnes & Noble

December 27, 2022

Bookseller Barnes & Noble aims to expand its footprint by 30 locations in 2023 after a decade of shuttering stores.

Retailers view CGI, 3D imagery as crucial for sale success

December 23, 2022

A hefty number of retailers, 88%, say product imagery is critical to their 2022 holiday e-commerce success and 91% have confirmed the positive impact of great…

Trends hitting grocers in 2023

December 23, 2022

Come 2023 grocery shoppers will pay more for delivery and the days of free delivery will end.

Why retailers need to speak to customers, don’t just name them

For many brands, personalized CX has amounted to replacing the customer's name within a boilerplate message, and that's it. Now it's time to offer unique…

3 ways retailers can appeal to millennials this holiday season

by Marc Mezzacca — President, CouponFollow

It's time retailers gained a better understanding of the shopping habits of millennials.

Digital-first Gen Zers are all about the physical store

December 21, 2022

Digital-first Gen Z consumers still want to shop inside a store even though they rely heavily on technology for managing their lives.

Consumers want personal communication but split on definition

December 20, 2022

Three in four consumers, 75%, say communication that makes them feel valuated is a top or most important factor when doing business with a brand.

Positioning your business to win the new year

The holidays are upon us, but the post-holiday season is also rapidly approaching. Here are five strategies to ensure your business is ready for the…

Amazon launches in-app shopping experience

December 12, 2022

Amazon is debuting Inspire, an in-app shopping experience that offers customers a new way to discover ideas, explore products and shop from content from brands…

Furniture retailer taps AR tech to drive customer interactions

December 9, 2022

Fatboy, a furniture retailer, is tapping CGTrader technology for a unique AR Lens for promoting products and branding as well as driving online customer…