Marketing News & Media
In 2021, omnichannel retail is all about identity, consistency and personalization
by Jake Athey
Jake Athey, VP of marketing and customer experience at Widen, explains why omnichanne, a loaded buzzword if there ever was one, is less about where you sell…
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Urban Outfitters boosts transaction volume with JRNI technology
March 2, 2021
Urban Outfitters is boosting customer transaction volume by 25% at two of its brands, Anthropologie and BHLDN, after deploying JRNI Appointments, an…
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Victoria's Secret to shutter more stores this year
March 1, 2021
After closing more than 200 stores in 2020, high-end lingerie retailer Victoria's Secret aims to close several dozen more in 2021.
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Best Buy to trim store locations despite healthy profits
March 1, 2021
Best Buy will close more than 20 stores this year despite a healthy cash balance sheet and solid profits.
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Fry's Electronic goes out of business in quiet fashion
March 1, 2021
Retailer Fry's Electronic closed all of its 31 U.S. stores last week with no fanfare or notice after 40-plus years in business.
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Gap launching customer experience center in Texas
February 26, 2021
Gap Inc. is planning to open a customer experience center in a quest to speed up inventory delivery and gain efficiency within its digital online shopping…
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Target doubles Apple product footprint, deploying special training for team members
February 26, 2021
Target Corp. is going big with its in-store Apple product footprint, doubling space allocation and offering team members special training on the product line.
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Cross-sell and upsell: How data analytics optimizes customer experience
Roy Castleman, founder and managing director of EC-MSP Ltd., offers up six steps for applying analytics to customer experience.
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Forever 21 opens Yonkers location
February 25, 2021
Women's fashion retailer Forever 21 has opened its first store of 2021 in Yonkers, New York in the Cross County Mall.
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What consumers say makes for a great in-location experience in 2021
by Bobby Marhamat — CEO, Raydiant
Raydiant CEO Bobby Marhamat offers up five pillars of a positive in-location experience and explains why it's all about understanding the consumer's priorities.
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Home Depot's Q4 boasts record breaking sales, earnings
February 24, 2021
Despite an ongoing pandemic, home improvement retail Home Depot had a record-breaking Q4 sales and earnings.
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Italian luxury brand taps Medallia to boost customer experience
February 24, 2021
Salvatore Ferragamo, an Italian luxury brand, is deploying Medallia's Experience Cloud to improve customer experience throughout its international network…
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3 ways internet retailers can win back customer satisfaction
David VanAmburg is the managing director of the American Customer Satisfaction Index, explains that during the ongoing COVID-19 pandemic internet retailers…
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10 things retailers should consider in choosing a BOPIS approach
by Ned Hill
Ned Hill, founder and CEO of Position Imaging, explains how an effective BOPIS fulfillment solution can improve store experiences with safe, secure, and fast…
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NY luxury retail district taps IQ Connect to boost store visits, sales
February 16, 2021
The Madison Avenue Business Improvement District, in New York's Upper East Side, is deploying Coniq's IQ Connect loyalty app to boost store visits, sales and…
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30% of fashion brands will close this year, claims survey
February 15, 2021
More than a third of fashion brands (37%) will close stores this year, 56% of retailers will shutter physical stores and 66% of shoppers won't be hitting a…
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Valentine's Day will be much more homey this year
February 12, 2021
This year's Valentine's Day celebration is likely going to be a home-based experience for many given the ongoing pandemic.
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Consumers loving digital banking engagement, reveals BoA
February 12, 2021
Consumers are embracing mobile banking with one banking institution experiencing record levels of engagement.
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Mall owner optimistic this year will be a better one for business
February 11, 2021
With the U.S. pandemic hitting it's one-year mark, the biggest U.S. mall operator is expressing optimism that business may be returning toward a normal point.
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Price Chopper merging with Tops Market
February 11, 2021
Price Chopper/Market 23 and Tops Markets, both New York-based grocery chains, are merging, which will double their collective footprint in the Northeast.
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