3 critical website updates for better UX

by Randi Amorusi — VP of Client Success and Marketing, Whereoware

Randi Mohr , vice president of customer success and marketing at Whereoware, shares why marketers must analyze all aspects of a website's performance and…

California cannabis retailer debuts second store

April 7, 2021

Cannabis delivery and retailer Emjay has launched its second store in California.

5 top ways smaller retailers can defeat Amazon

by Beth VanStory — Partner & CMO, Chief Outsiders

Beth VanStory, a partner and CMO with Chief Outsiders, lists out five specific strategies that small to mid-size retailers can adopt to beat Amazon. It's all…

80K retail stores will close by 2026, claims report

April 6, 2021

A UBS report predicts 80,000 retail stores will close in the next five years, which represents 9% of total stores.

How to create a 'post register zone' retail strategy

by Maria Mullen — Strategic Advisor, THinc Partners

The 'post register zone' is the first thing shoppers see and the last. It can make or break a shopper’s perception of your store, and should be managed…

GameStop taps ex-Amazon leader for chief growth role

April 1, 2021

Elliott Wilke, a former Amazon.com Inc. leader, has been named chief growth officer at GameStop Corp.

Bridgestone continues on expansion route

April 1, 2021

Bridgestone Retail Operations (BSRO), which operates tire and automotive service centers, aims to beat its 2020 expansion of 52 stores by adding nearly 60 more…

UK grocer digital leader talks multi-brand, multi-channel CX approach

Sainsbury's is the second largest chain of supermarkets in the U.K., with 2,400 stores and an online presence. It pledges to customers it will continue to…

Latest 7-Eleven Evolution store home to drive-thru taco restaurant

March 30, 2021

Two years ago the Laredo Taco Company, a South Texas restaurant, launched a location inside the 7-Eleven Evolution store in Dallas.

UK consumers loving retailer subscriptions

March 29, 2021

The ongoing pandemic, home lockdowns and ensuing sad moods are driving the retail subscription market in the U.K. Just about one in five U.K. consumers have…

How embracing digital channels helped The Dufresne Group grow during the pandemic

by David Drain

The Dufresne Group, which operates furniture stores across Canada, has turned to chatbots, telesales, SMS, and appointment technology to connect with customers…

Exploring the Future of CX: Trends and Predictions for Customer Engagement

This webinar offers unique perspectives on integrated digital and in-person interactions, plus a discussion about emerging digital CX trends.

Consumers embracing digital interaction but customer experience needs improvement, reveals report

March 23, 2021

Seventy percent of North American consumers are stepping toward greater digital interaction with at least one brand and nearly 60% of consumers believe…

How to effectively automate your promo support

by Durk Stelter — CEO, Swyft Labs, Inc.

Durk Stelter, chief revenue officer at Linc Global, explains why real-time promotion support is one of the most common customer inquiries and resolution…

Dollar General on a brand expansion path

March 22, 2021

Dollar General intends to open more than 1,000 stores this year and expand its in-store brand, called Popshelf, which targets a higher-income customer base.

Mobile push leads digital marketing as favorite strategy

March 19, 2021

When it comes to digital marketing there's been overall growth but mobile push notifications are the most widely adopted, with the number of pushes jumping by…

Retailers must leverage data to survive this pandemic

by Jamie Kiser

Jamie Kiser, COO and CCO at Talend, explains why retailers, striving to ensure they're not missing out on future opportunities, must leverage one thing: data.

Dick's Sporting Goods debuts 2nd in-house brand

March 17, 2021

Dick's Sporting Goods is launching a men's athletic apparel brand, called VRST, and is in the process of rolling it out to its 400-plus stores.

Online grocer advances plans for Miami service

March 17, 2021

Those in Miami eager to use online grocer, Farmstead, are one step closer to achieving that goal as the grocer has opened the waitlist for its Miami service…

How retail leaders can better create a seamless website experience

by Jason Rosenbaum

Jason Rosenbaum, COO of Crowd Favorite, offers up a series of questions retailers need to answer in the quest to provide consumers with the best customer…