Marketing News & Media
It's prime time for retailers to grow an Amazon-level loyalty program
by Tom Caporaso — CEO, Clarus Commerce
Clarus Commerce CEO Tom Caporaso believes it's time for retailers to take advantage of the new membership economy.
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A glimpse into 2021 retail: The times they (will continue) a-changin'
As the wild and bumpy ride known as 2020 comes to a close, David Wilkinson, president and general manager, NCR Retail, takes a look at some of those changes…
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Seize the new year with 6 lessons from the COVID-19 holiday rush
Mike Chou, director of business development at Harbor Retail, shares six lessons retailers can learn from the COVID-19 impact on the 2020 holiday sales season.
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Holiday sales spur brighter outlook for Lululemon
January 14, 2021
Consumer activity during the recent holiday sales season has Lululemon expecting higher earnings and sales in its fourth quarter.
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YSL debuts customer lipstick making experience
January 14, 2021
Come this spring consumers will be able to create their own lipstick shade right at home, courtesy of an innovative system from Yves St. Laurent.
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A look beyond micro markets in unattended retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Panelists from a range of industry backgrounds brainstorm the future of unattended retail in light of the pandemic, technology and greater consumer demand for…
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Free webinar: What retail, grocers can learn from cannabis industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The cannabis industry has made huge strides when it comes to crafting a seamless, rewarding digital customer experience and presents a boat load of best…
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Albertsons introduces contactless pickup locker in Chicago
January 7, 2021
Albertsons Companies has installed an automated and contactless grocery PickUp kiosk on a pilot basis, according to a press release. The kiosk, located at one…
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Inspiration, joy top consumer motivators
January 5, 2021
When it comes to retail engagement and response to marketing, consumers are all about inspiration, joy, hope and love.
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Entrepreneur launches beauty care vending machine at factory outlet center
January 4, 2021
The Vanity Way vending machine in the food court at Tanger Outlets, in Washington, Pennsylvania dispenses 3D Mink Eyelashes, magnetic eyelash kits, eyelash…
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Loyalty success metrics to start the year on
Christine Sullivan, director, product development for SessionM, a Mastercard company, explains why brands need to determine the best ways to understand and…
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Making curbside a critical component of the customer experience
Ram Venkataraman , chief product and technology officer at Kibo, says buy online-pickup curbside should not be viewed as a niche trend to sustain retail during…
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How groceries of any size can boost growth beyond COVID-19
Bagrat Sataryan, CEO, Local Express, lists out several attributes grocery and supermarket retailers need to incorporate into the online presence to achieve…
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Pet Supplies Plus acquiring Pet Valu stores, rebranding begins
December 29, 2020
Pet Supplies Plus is acquiring about 40 Pet Valu locations across several states and rebranding the stores as Pet Supplies Plus locations.
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Nearly half of UK retailers not ready for Brexit transition
December 29, 2020
A good number of U.K. e-commerce and omnichannel retailers are not adequately prepared for the end of the Brexit transition period this week despite the fact…
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Survey: Consumers hungry for messaging, conversational AI
December 28, 2020
A good majority, 85%, of worldwide consumers are on board with messaging brands, up from 65% last year, and 75% would spend more with brands that offer…
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How retailers can remain competitive during the pandemic
Myles Kleeger, president and chief customer officer, Braze, believes the retail winners of the holiday season, and of the ongoing pandemic, are those using…
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Lounge Underwear teams with Emarsys to gain customer insight
December 22, 2020
The women's underwear brand Lounge Underwear is partnering with omnichannel customer engagement provider Emarsys in an effort to get a deeper understanding of…
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Using customer insights to drive recovery in the pandemic: What 3 key steps do retailers need to follow?
by James Alty
James Alty, founder and managing director of Apteco, offers up three steps retailers can take in striving to rebound from the ongoing COVID-19 pandemic.
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Redefining the Customer Experience in the New Retail World
Customer expectations in the new health- and safety-conscious retail world have changed. Meeting those expectations requires the right technology.
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