Lululemon piloting trade-in, online resale program

April 22, 2021

Lululemon is teaming up with Trove on a pilot clothing trade-in resale program that it hopes to put online by June.

Japanese fishery sells fish, vegetables via vending machines

April 22, 2021

The operator of a fish farm in Chiba Prefecture, Japan, has been selling locally produced vegetables and shellfish in a vending machine after losing about half…

The Connected Customer: Digital Interaction & Service Innovation

Leaders in digital customer experience have moved way beyond easy returns and discount codes. Instead, they’re offering custom consultations for clothing and…

Kohl's debuting Tommy Hilfiger come fall

April 21, 2021

Department store Kohl's will offer Tommy Hilfiger sportswear in 600-plus stores come the fall.

American Eagle sales on track to hit $1B-plus

April 20, 2021

American Eagle Outfitters' fiscal first quarter revenue is on track to exceed $1 billion, an estimate that beats its own, and analysts', financial expectations.

Walmart embracing fast casuals, local services as store-based tenants

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

With the departure of McDonald's and Subway operators from within its storefronts, Walmart aims to fill in-store leased space with "relevant" tenants, ranging…

How to achieve a more empathetic customer experience through digital channels

by Jeff Epstein

Jeff Epstein, Comm100 VP of marketing and strategy, explains why it takes more than speed to satisfy and build loyalty with a customer. Companies that…

Target to spend $2B-plus with Black-owned companies

April 13, 2021

Target is pledging to spend at least $2 billion with Black-owned companies within the next four years and add more products from such retailers.

Red Nose Day returns to Walgreens

April 13, 2021

Walgreens is kicking off its annual Red Nose Day to support underserved children.

Climbing out from COVID-19: What retailers need to do moving forward

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The spring of 2021 is quite different than 2020 for the retail sector as COVID-19 is no longer shuttering as many stores, forcing layoffs and or triggering as…

3 critical website updates for better UX

by Randi Amorusi — VP of Client Success and Marketing, Whereoware

Randi Mohr , vice president of customer success and marketing at Whereoware, shares why marketers must analyze all aspects of a website's performance and…

California cannabis retailer debuts second store

April 7, 2021

Cannabis delivery and retailer Emjay has launched its second store in California.

5 top ways smaller retailers can defeat Amazon

by Beth VanStory — Partner & CMO, Chief Outsiders

Beth VanStory, a partner and CMO with Chief Outsiders, lists out five specific strategies that small to mid-size retailers can adopt to beat Amazon. It's all…

80K retail stores will close by 2026, claims report

April 6, 2021

A UBS report predicts 80,000 retail stores will close in the next five years, which represents 9% of total stores.

How to create a 'post register zone' retail strategy

by Maria Mullen — Strategic Advisor, THinc Partners

The 'post register zone' is the first thing shoppers see and the last. It can make or break a shopper’s perception of your store, and should be managed…

GameStop taps ex-Amazon leader for chief growth role

April 1, 2021

Elliott Wilke, a former Amazon.com Inc. leader, has been named chief growth officer at GameStop Corp.

Bridgestone continues on expansion route

April 1, 2021

Bridgestone Retail Operations (BSRO), which operates tire and automotive service centers, aims to beat its 2020 expansion of 52 stores by adding nearly 60 more…

UK grocer digital leader talks multi-brand, multi-channel CX approach

Sainsbury's is the second largest chain of supermarkets in the U.K., with 2,400 stores and an online presence. It pledges to customers it will continue to…

Latest 7-Eleven Evolution store home to drive-thru taco restaurant

March 30, 2021

Two years ago the Laredo Taco Company, a South Texas restaurant, launched a location inside the 7-Eleven Evolution store in Dallas.

UK consumers loving retailer subscriptions

March 29, 2021

The ongoing pandemic, home lockdowns and ensuing sad moods are driving the retail subscription market in the U.K. Just about one in five U.K. consumers have…