Retailers behind in personalizing the retail experience, claims study

July 9, 2019

Nearly half, 44%, of retailers, have made no progress in customizing the in-store shopping experience and today's digital natives love brick-and-mortar more…

Amazon Prime shoppers want a personalized experience

July 8, 2019

Amazon needs to ensure Amazon Prime Day product recommendations are on target and boost the personal experience.

Target targets Amazon Prime Day with 'Deal Days'

July 5, 2019

Target isn't about to let Amazon's Prime Day event go without some competition. It's planning to launch "Deal Days," a two-day sales event.

Taco Bell readying pop-up hotel experience

July 5, 2019

Taco Bell is launching a unique pop-up hotel in Palm Springs, California featuring rooms decorated with Taco Bell artwork as well as special Taco Bell…

Paris fashion retailer taps Aptos to optimize global planning

July 5, 2019

Luxury retailer Zadig & Voltaire, a Paris fashion house, is deploying Aptos Technology's Planning solution to manage buying sessions, as well as allocation…

How to compete with Amazon: 5 ways to make it happen

Tobias Buxhoidt, founder and CEO of parcelLab, shares five ways every retailer can compete with Amazon.

A look at who's shopping on Amazon Prime Day

July 3, 2019

As Amazon's Prime Day inches closer a consumer survey reveals what shoppers have been searching for and demographics about the Amazon Prime Day shopper.

How some retail brands are killing it with great reviews

Derek O'Carroll, CEO of Brightpearl, explains why a positive review — or many — can make a huge difference in the choices consumers make when it comes to…

Pier 1 store closures will hit 57

July 3, 2019

Home goods retailer Pier 1 Imports expects to close 57 stores in this fiscal year.

Top June reads: 7-Eleven menu boards, where cashier-less fits in, how revived brands can survive

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The month of June delivered a wide spectrum of content for Retail Customer Experience readers, from coverage of the ICX Summit to case studies and…

5 ways to ensure the store appeals to high-powered senior shoppers

Geoff Gross, founder and CEO of Medical Guardian, offers insight on how senior-focused shifts by top national retailers illustrate the importance of this…

As summer starts Target gears up for back-to-school season

July 2, 2019

With most schools now officially out for the summer Target is already thinking about late August when those same students are lamenting the end of summer.

Food is a big part of summer retail activity, reveals study

July 2, 2019

When it comes to retail spending in the summer months it's all about food and consumers still prefer the physical retail environment overall.

Pop-up stores, a direct engagement tool, gain interest

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A pop-up store can deliver improved sales, better product education, enhanced customer interaction and increased awareness of product benefits.

Survey: Most Gen Z shoppers using Buy Online Pickup In Store

June 26, 2019

Package Conceirge, a provider of automated locker solutions, has released findings about the shopping behaviors of adults aged 18-25 years old. Among the…

Amazon ownership boosting Whole Foods customer experience

June 24, 2019

Whole Foods is enjoying a 3.6 point increase on the annual Forrester Customer Experience Index, the biggest jump of any brand this year, and it's likely due to…

Amazon sued over voice tech recording feature

June 14, 2019

Two class action lawsuits have been filed against Amazon regarding its Alexa voice technology, alleging the device is recording and storing children’s voices…

Kohl’s to shutter outlet stores

June 13, 2019

Kohl’s will close all four of its discount locations as of August 3, according to a Milwaukee Journal Sentinel report.

Amazon launches another Go store in New York

June 11, 2019

Amazon opened the doors to its second Amazon Go store in New York this morning at 6 a.m., and the store marks the omnichannel retailer's thirteenth Go store in…

Kroger puts CBD items on its shelves

June 11, 2019

The biggest U.S. grocery chain will start selling cannabidiol-infused products this week at selected stores.