Survey: Most Gen Z shoppers using Buy Online Pickup In Store

June 26, 2019

Package Conceirge, a provider of automated locker solutions, has released findings about the shopping behaviors of adults aged 18-25 years old. Among the…

Amazon ownership boosting Whole Foods customer experience

June 24, 2019

Whole Foods is enjoying a 3.6 point increase on the annual Forrester Customer Experience Index, the biggest jump of any brand this year, and it's likely due to…

Amazon sued over voice tech recording feature

June 14, 2019

Two class action lawsuits have been filed against Amazon regarding its Alexa voice technology, alleging the device is recording and storing children’s voices…

Kohl’s to shutter outlet stores

June 13, 2019

Kohl’s will close all four of its discount locations as of August 3, according to a Milwaukee Journal Sentinel report.

Amazon launches another Go store in New York

June 11, 2019

Amazon opened the doors to its second Amazon Go store in New York this morning at 6 a.m., and the store marks the omnichannel retailer's thirteenth Go store in…

Kroger puts CBD items on its shelves

June 11, 2019

The biggest U.S. grocery chain will start selling cannabidiol-infused products this week at selected stores.

7-Eleven ATMs boast NRL Federal Credit Union branding

June 10, 2019

NRL Federal Credit Union and FCTI Inc. are partnering to provide dynamic on-screen marketing to NRL Federal Credit Union cardholders at ATMs placed in 7-Eleven…

Bad digital experiences are hurting retailers' bottom line

June 6, 2019

Bad digital experiences are costing brands and retailers revenue as nearly all, 95%, of consumers in the U.S. and U.K. will jump off an e-commerce or brand…

Urban Air CEO: Retail success is all about loving the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Michael Browning, founder and CEO of Urban Air Adventure Park, shared his brand’s secrets to success during a keynote talk at this week's annual ICX…

7-Eleven taps menu boards to boost customer experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Convenience stores typically have a transient customer that strives to be in and out as quickly as possible. In order to maximize sales, these retailers need…

What revived legacy retail brands need to do to survive

Harry Dewhirst, president at Blis, shares insight on what retail brands need to do on the comeback trail and why using data across all channels is key to the…

Fashion retailer boosts store operations, customer satisfaction with Oracle technology

May 30, 2019

Kamal Osman Jamjoon Group LLC, a fashion retailer with more than 700 stores, now has a more unified view of operational data, improved store operations and is…

Now on Amazon: Pre-fab, modular housing for sale

May 29, 2019

The latest product on Amazon is a house — rather several housing options in the pre-fab and modular fashion, and they're selling out.

Kroger teams up with TerraCycle on packaging system

May 24, 2019

The Kroger Co. is partnering with Loop, an e-commerce platform, on a reusable packing system pilot program as part of the retailer's quest to reduce single-use…

Albertsons refreshes Select brand, pumps up product offerings

May 24, 2019

Albertsons Companies Inc. is giving its Signature Select brand a big boost, adding more than 300 products and updating the branding this year.

Nike, Dick's Sporting Goods charge forward with customer personalization

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Two of the top leading sporting goods retailers offer insight on digital initiatives aimed at improving customer personalization.

Gas station retailers eating into fast food market share

May 20, 2019

Fast food restaurants have always been the go-to for a quick bite, but gas station convenience stores are coming on strong by improving their options. And…

Innovators share ways to eliminate buying friction while boosting omnichannel presence

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As technology evolves, retailers find it increasingly difficult to keep abreast of new and better ways to improve customer service and understand consumer…

Nike prepping footwear sizing feature for app, retail stores

May 10, 2019

Nike wants to make sure its customers buy footwear that fits and is prepping a Nike Fit functionality in its app and within physical store locations to make…

Survey: 64% of customers are drawn to 'illuminated signs'

May 8, 2019

A survey by NeonPlus found that 64% of customers are more attracted by stores that have eye-catching illuminated digital signage. The company surveyed 1,00…