3 tips to make sure your CX doesn't take a summer break

Lisa van Kesteren, CEO and Founder of SeeLevel HX, offers retailers three steps to take to ensure that the customer experience remains steadfast for each and…

Amazon Prime members buy 100M items worldwide during Prime Day event

July 18, 2018

Amazon is celebrating its biggest global shopping event now that its annual Prime Day sales extravaganza has come to an end after 36 hours.

Gap expanding physidigital strategy across Old Navy stores

July 16, 2018

Old Navy stores across the U.S. are now reflecting parent company Gap's customer experience strategy to blend the physical with the digital.

How Carnival Cruise is taking customer experience to the next level

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX…

Glossier engaging customers by spurring interaction, communication

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Much discussion in retail marketing today focuses on the need to improve the online shopping experience. Glossier is not only addressing this challenge, but is…

Walmart debuts 3D virtual shopping tour, ‘buy the room’ features

July 6, 2018

Walmart is launching two new ways for customers to shop, discover and be inspired by its home décor offerings.

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why…

How to make the shopper's buying experience a competitive differentiator

Jeff Bubak, vice president of business development, Alorica, explains why retailers must take a long deep look at how to communicate with customers on the…

ICX Summit exhibitors showcase tech innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

One of the highlights of this year's ICX Summit in Dallas was the wealth of innovation on display at the ICX Discovery Zone, where attendees received hands-on…

Why the future of retail belongs to visual discovery

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Pinterest provides a visual tool to enable the discovery process online. Millions of consumers already use Pinterest to get ideas for everyday needs — food…

Voice assistants will dominate consumer interaction, claims report

June 6, 2018

A Capgemeni report predicts conversational commerce via voice assistant tech will gain big ground and become a dominant interaction technology over the next…

Kagan: Grocery kicking to high gear with e-commerce, home delivery

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them…

How Ocado masters e-commerce grocery in the UK

by Elliot Maras — Managing Editor, Food Logistics

E-commerce has not taken off in the grocery sector as it has in other retail segments in the U.S., nor has it matched the performance of grocery in the U.K.

The personalized retail feeling isn't too personal, reveals consumer research

May 16, 2018

Less than half, 40 percent, of personalized messaging by brands feels personal to consumers and it's likely because retailer's aren't taking all the needed…

Lessons in "goodwill" and the power of people

by Chris Petersen — Owner, IMS

Blogger and industry expert Chris H. Petersen explains why today's retail customer experience involves a foundation of "goodwill" that drives positive feelings.

Ulta Beauty tackles retail change by embracing change

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ulta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within the retail environment and that her company…

Kagan: How Best Buy transformed itself for success

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why Best Buy is a model of success that struggling retailers may want to take note. The retailer saw what was coming and transformed to…

Sephora shares tips, insight on crafting a retail customer personalization strategy

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Mary Beth Laughton, Sephora's executive vice president for omnichannel, offers up insight on making the shopping experience more personal and that while…

Amazon on track to lead the apparel segment

May 3, 2018

Amazon is likely shoring up its fashion apparel strategy and according to Morgan Stanley it's on track to be the top U.S. apparel player this year.

Should retailers try to out-Amazon Amazon?

Wanda Cadigan, vice president, commerce, at Sitecore, says the fate of Toys R Us is a prime example of the slippery slope in partnering with Amazon. Brands…