Rewards beat discount when it comes to retail promotions

September 21, 2018

Retailers offering shoppers reward-based promotions to drive engagement and purchase activity will likely experience bigger marketing success and profitability…

Walmart, aka Jet.com, arrives in the Bronx

September 20, 2018

Walmart's Jet.com is leasing warehouse space in the Bronx, New York after what's been a lengthy battle to establish an e-commerce footprint.

4 ways retailers can boost brand reputation, build loyalty

Sandra Gudat, president and CEO of Customer Communications Group, Inc., offers up four steps for bolstering your brand's reputation, while simultaneously…

Walmart pilots online order pickup kiosk for groceries

September 17, 2018

Walmart is testing the second version of a pickup kiosk for online grocery orders at a super center in Sherman, Texas, according to Business Insider. Customers…

Brick-and-mortar retail isn't dead, it's just evolving

Vladimir Edelman, CEO and co-founder of HEROFi, lists out what physical retailers can learn from Amazon's success story.

Amazon Fashion debuts J.Crew merch

September 14, 2018

Amazon has a new brand on its virtual fashion shelves as J.Crew Mercantile items are available at Amazon.com.

Kagan: Retailers going back to basics for growth

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan, industry analyst, explains how retail management now has a newer and younger mindset and they are rapidly taking the industry in new directions.

How to craft a successful SMB retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega brands and national…

Consumer love for mobile apps on the rise

August 28, 2018

Consumers are downloading retailer mobile apps at double the pace and conducting more in-app purchases, according to a new Synchrony study.

Love Ellen? So does Walmart

August 24, 2018

Walmart will launch a women's fashion line in partnership with talk show maven Ellen DeGeneres.

Christmas can't come soon enough for a London retailer

August 22, 2018

A London department store has launched its Christmas Shop well before back-to-school shopping has ended.

The dilemma of tech innovation in retail environments

Wiser Solutions CEO Andy Ballard explains why retailers need to balance technology with the human touch in the brick-and-mortar retail environment.

Mall of America delivers Chinese mobile wallets acceptance via Citcon partnership

August 21, 2018

Mall of America is partnering with Citcon to implement Citcon's cross-border mobile payment product at various retail shops, guest services and throughout…

Digital transformation driving the personalized retail customer experience

Anton Xavier, co-founder of Label Insight, explains how the forces of zero marginal costs and AI will impact Consumer Packaged Goods engagement in the retail…

How retailers can avoid striking out during the World Series

Dean Frew, CTO and senior vice president of RFID Solutions, SML, explains how retailers, utilizing the right technologies, can cope with rising customer…

Aldi expands New Jersey footprint

August 14, 2018

New Jersey consumers are going to have five new Aldi locations to shop this year.

3 tips to make sure your CX doesn't take a summer break

Lisa van Kesteren, CEO and Founder of SeeLevel HX, offers retailers three steps to take to ensure that the customer experience remains steadfast for each and…

Amazon Prime members buy 100M items worldwide during Prime Day event

July 18, 2018

Amazon is celebrating its biggest global shopping event now that its annual Prime Day sales extravaganza has come to an end after 36 hours.

Gap expanding physidigital strategy across Old Navy stores

July 16, 2018

Old Navy stores across the U.S. are now reflecting parent company Gap's customer experience strategy to blend the physical with the digital.

How Carnival Cruise is taking customer experience to the next level

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX…