Walmart prepping hundreds of high-tech pickup towers

April 17, 2018

In the quest to provide consumers fast and easily product pick up, Walmart plans to expand its 'high-tech' pickup towers at stores. In the past year Walmart…

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead…

5 retail lessons learned from the upcoming lingerie wars

by Chris Petersen — Owner, IMS

As Chris Petersen sees it everything and every aspect of retail is being disrupted and reinvented.

Digital transformation a reality for grocery brands, retailers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retailers and brands share the need to become omnichannel marketers in order to maintain customer loyalty and enhance customer relationships. Because of this…

Lowe's debuts 'view in your space' AR experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The latest AR mobile app experience lets customers view items in a home or yard space during the shopping journey.

Why online retailers, partners must focus on social commerce

Govinda Giri, architect of the Sagoon social commerce platform, believes the time is now to capitalize on an e-commerce model with the social media audience.

Nordstrom readying men's store in New York City

March 28, 2018

In just about three weeks Nordstrom will open a mega men’s store in Manhattan featuring personal shoppers, a clubhouse and even a coffee bar.

How to keep customers tethered to the store

Romney Evans, co-founder of True Fit, explains why retailers who don't proactively engage consumers in the store digitally are leaving the door open for…

Google expands retail shopping program with a universal cart, personalization focus

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.

Kagan: Amazon effect only part of reason Toys R Us failed

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan says we shouldn't be too quick to blame the failure of Toys R Us on Amazon. A good deal of the blame, he says, should land on the toy seller's…

Macy’s to introduce mobile checkout, VR furniture design experience and more

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Macy's has recognized the characteristics of its target shopper and is committed to offering her a more personalized experience, as well as mobile checkout and…

As Toys R Us falls KB Toys re-emerges

March 20, 2018

KB Toys, a brand that had fallen by the wayside, is now looking to fill the retail void being left by the bankruptcy of Toys R Us.

Understand your customer to predict future demand

Rod Daugherty, vice president of product strategy for Blue Ridge, explains how understanding the customer can bring you one giant step closer to the ultimate…

Walmart debuts new meal kits

March 9, 2018

In its quest to remain competitive with the growing number of food kit makers, Walmart is debuting a slew of its own meal kits and rolling them out to more…

Target expands delivery, boosts wages amidst earnings report criticism

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target CEO Brian Cornell is not upset over his company's latest mixed earnings despite street criticism. Cornell says his company has the team and strategy in…

Target revamps storm damaged location with next-gen strategy

March 8, 2018

A Texas-based Target location, shuttered following Hurricane Harvey in August, 2017, is now re-open and boasting the retailer's next generation strategy when…

Amazon expands Whole Foods delivery to San Francisco, Atlanta

March 7, 2018

Amazon Prime members in six more cities now have access to free, 2-hour delivery on Whole Foods Market orders.

Walmart moves into the mattress business with new brand

March 5, 2018

The mattress industry just got a big new competitor as Walmart is moving in.

Talking With: InfoVista's Ricardo Belmar on retail customer experience trends, tech in play

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail…

Customer fog: Why your customers leave

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains what customer forensics® is all about why it remains largely completely misunderstood by retailers.