H&M debuts new sports clothing line starring Caitlyn Jenner

June 20, 2016

H&M is stepping away from its original roots as a fast-fashion retailer and expanding into the realm of sports, according to a Marketing Daily report, and…

The Honest Company CEO: Innovation, focus are keys to success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Initially a pure etailer, The Honest Company fast became a brand now found offline on mainstream retailer shelves. And it happened in just four years.

Australia is Ikea's next test ground in online shopping strategy

June 10, 2016

Ikea's omnichannel strategy is expanding to Australia, its latest focal point for providing consumers an online shopping channel.

Tips, advice on inspiring innovation in the retail environment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One of the dynamic presentations at the Interactive Customer Experience Summit event in Dallas last week was a discussion on how to inspire and drive…

Data deals: 9 little-known but highly profitable retail insights

by Bryan Pearson — President, LoyaltyOne

The combination of customer insights available today produces clearer understanding than ever. These nine "“gee whiz"insights should cause grocery retailers to…

Top 5 values of customer counting

Analyzing the flux between the number of shoppers and transactions provides possible explanations as to why people enter stores with an intent, or openness, to…

Casper striving to flip mattress industry into new retail realm

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Casper Co-Founder and CEO Philip Krim is forging a new retail approach in the legacy business of selling mattresses, and he's isn't about to lie down and…

Cross-Merchandise bulky product with new pocket merchandising strip

Cross-merchandise bulky product with the new Shipflat® Pocket Merchandising Strip from FFR Merchandising.

Forgoing clicks and betting on bricks: What's the story?

by Chris Petersen — Owner, IMS

NYC-based Story and the five ways it beats e-tailers.

Omnichannel retailer aims to give beauty industry a complete makeover

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Birchbox is much more than an new beauty retailer. It's striving to define a new realm in customer experience and an innovative omnichannel strategy.

Lowe's RONA acquisition is a growth strategy move

May 25, 2016

Lowe's $2.4 billion acquisition of RONA, one of Canada's biggest home improvement retailers, is a growth strategy move, which will give Lowe's 529 store…

Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…

Fashion upstarts aim to flip apparel industry into new customer experience era

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are…

Target innovation chief: Mobile is king, stores a vital asset in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.

Kroger's ClickList fuels points for chain, but what's in the cards for customers?

by Bryan Pearson — President, LoyaltyOne

Kroger is extending its ClickList online ordering service to new markets, but that does not mean a national rollout is in store for consumers.

How Target's in-store clinics are reinventing retail wellness

by Bryan Pearson — President, LoyaltyOne

Target's new in-store wellness sections, called Connected Health, enable shoppers to track personal health information on handheld devices.

JCPenney spruces up product offerings with big appliances, new services

May 12, 2016

JCPenney is deploying an appliance showroom in nearly 500 stores and its online storefront following a three-market pilot indicating strong consumer demand for…

5 signs you're in a relationship with the consumer … or not

by Chris Petersen — Owner, IMS

The most important 'sale' made every day is building relationships.

Boost yogurt sales with innovative yogurt merchandiser

Boost yogurt sales while saving on labor and shrink expenses with FFR Merchandising's Power Zone® FlexRoller™ System for Yogurt.

Sears Canada reinvention brings leadership, IT overhaul

May 2, 2016

Sears Canada is revamping its leadership ranks, deploying new technology and driving a cultural change in the quest to drive sales, profits and consumer…