A lesson on loyalty: Where Starbucks went wrong

Brands can learn a lot from the Starbucks reward program controversy — from using best methods in the program development stages, to structuring reward…

Kelly Ripa collection hits home at Macy's

April 21, 2016

The morning talk show host debuts a limited home furnishings line.

POS provider payworks launches customer engagement platform

April 20, 2016

Engage is a new platform that links payment transaction data to shoppers' profiles, which can help in the development of customer engagement solutions.

Talking With: InContext CEO Mark Hardy on virtual reality in the retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One of the most exciting technologies coming into play in retail customer experience is the dawn of virtual reality.

Wal-Mart teams with ChannelAdvisor to expand product portfolio

April 14, 2016

The partnership should make it easier for retailers to put products on the mega retailer's website.

Recon Instruments teams up with Frank Mayer and Associates on merchandising strategy

April 13, 2016

Recon’s smart eyewear finds a home in a smart innovative display program.

Upgrade food displays with new upscale stainless steel pans

Create appealing, consistent prepared and raw food displays with new Stainless Steel Pans and sign holders from FFR Merchandising.

Restaurant, retail customer experience leaders headline ICX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…

Digital divide in the digital supply chain environment

April 11, 2016

Consumers are expecting better service when it comes to product inventory, yet a new study reveals that most retailers aren't up to speed.

Idea boards at Wayfair getting lots of consumer love

April 8, 2016

Consumers are enjoying Wayfair.com's idea board functionality and it's helping the retailer's mobile app revenue stream.

American consumers are big video, content streaming fans

April 6, 2016

Retailers aiming to engage consumers may want to consider the use of video and streaming content as 70 percent of consumers binge watch TV.

5 dirty little secrets within Amazon's world domination strategy

by Chris Petersen — Owner, IMS

Planes, trains and ships are just the tip of the icebergs in disruption.

Boost impulse cooler sales with Merchandising Strip for Glass

Boost impulse sales and cross-merchandising opportunities on glass surfaces with the new Merchandising Strip for Glass from FFR Merchandising.

Kmart is all about the fun in retail customer engagement

Kmart shoppers will notice a few new things in the local store as the company is expanding its strategy to make shopping more fun than ever.

Amazon expands Dash order options, list includes condoms and Slim Jims

April 4, 2016

Amazon shoppers now have a few more buttons to push to re-order favorite products, whether they're getting low on Slim Jim snacks, fearful of running out of…

Report: Canadian retailers lagging on retail customer experience, meeting consumer needs

Retailers in Canada are not paying enough attention to consumer needs and expectations and need to re-energize their focus on customers.

'Hungry Buddy' promises to make dining alone a more engaging experience

March 29, 2016

The experience of dining alone is about to change, at least for patrons of Jack In The Box.

Home renovation design experience goes high tech at Lowe's

Lucky Lowe's shoppers in Seattle will be using Microsoft HoloLens for kitchen design efforts.

A beautiful find: How 2 grocers stock relevance through sustainability

by Bryan Pearson — President, LoyaltyOne

The issue of sustainability in the supermarket aisle is no longer a question. It is the answer to retaining relevance among earth-conscious consumers.

4 secrets of customer loyalty from successful retailers

Think about the large retailers who are struggling: Sears, JC Penney, Aeropostale and many others. But it's not the merchandise, locations or prices prompting…