Retail Customer Experience: Change or Die

by Bob Phibbs — CEO, The Retail Doctor

To compete in 2010 you've got to ask the hard questions and then find the answers. Generations of Americans have owned their own jewelry store and generations…

Wall + Forms intros compact display for GPS, MP3 products

March 1, 2010

Walls + Forms announced it has introduced an attractive display that enables retailers to showcase the latest in GPS and MP3 technology. This compact display…

Opinion: Retailers, take back your shelves

A retail marketing expert argues for more differentiation, and less advertising, in the aisles.

Green Room Retail CEO chimes in on pop-up shop phenom

February 3, 2010

Provider of retail solutions including retail design, point-of-purchase, shop-in-shop and flagship store design, Green Room Retail founder and CEO Richard Ash…

StoreFixture launches new line of retail display elements

February 3, 2010

StoreFixture.com, a DisplayShops specialty site, has launched its newest line of retail displays and display counters, called The Essentials Line. These…

Target takes on warehouse clubs

January 4, 2010

Over the weekend, Target stores launched a new seven-week marketing blitz called "The Great Save," which aims to position Target as a sort of hybrid of its…

Retailers tackling 'mountains of data'

January 3, 2010

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing…

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.

Study: Promotional bundles devalue products, reduce long-term profit

December 16, 2009

The best things in life aren't free, especially for companies trying to lure customers by offering sweet deals on two complementary products.

Blog: In praise of pop-up stores

December 10, 2009

A new blog at the Huffington Post sings the praises of the pop-up store phenomenon.

Cegid to unveil retail management tool at NRF Big Show

December 9, 2009

Software solutions company Cegid announced that it will unveil its latest retail planning, merchandising and store management application at the NRF EXPO…

RetailWire Discussion: Localization and limited buys

The pendulum has swung away from generalization and back toward localization, but retailers and brands are learning how to execute locally through their…

Electronic Arts opens a store for a single product

November 17, 2009

Talk about having limited SKUs — video game forum NeoGAF has spotted a pop-up store dedicated to a single product, Electronic Arts' Wii workout software "EA…

Kroger kiosk lets shoppers try wines before they buy

November 16, 2009

Progressive Grocer reports that an innovative new program being tested at a Kroger in Columbus, Ohio. The WineStation kiosk is a temperature-controlled system…

Customers are buying down, and opportunities are rising, part 3

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Customer-centric experience design is explored in this final installment of "Where's the Opportunity?"

Four strategies for a better retail holiday season

Retailers need to prepare for the upcoming season with carefully planned merchandise assortments, inventory levels and cross-channel promotions that drive…

ADT unveils pinless security tags that don't pierce merchandise

by James Bickers — Editor, Networld Alliance

October 27, 2009

ADT Security Services announced the availability of its Sensormatic UltraLite PT, a pinless anti-shoplifting tag. The tag is designed to protect jeans…

Steve Jobs helping overhaul Disney Stores

by James Bickers — Editor, Networld Alliance

October 12, 2009

It looks like some of the visionary thinking that went into the Apple Stores is being brought to the retail wing of the Magic Kingdom: The New York Times…

ISME: Design of the Times 2009 award winners announced

by James Bickers — Editor, Networld Alliance

At this week's In-Store Marketing Expo, a panel of 100 experts picked the year's best retail marketing initiatives in 16 categories.

ISME 09: Upstart Play N Trade redesigns its experience, takes aim at GameStop

by James Bickers — Editor, Networld Alliance

Executives from the fastest-growing video game retailer shared details on their store redesign and emphasis on in-store events.