Shopper Loyalty Survey Results

Shopper Loyalty Survey Results

New research reveals shopper requirements for today’s loyalty programs.

Type: White Paper

Sponsor: CodeBroker


Foundation for Digital Transformation - Optimized User Experience & Network Readiness

Foundation for Digital Transformation - Optimized User Experience & Network Readiness

A recent IT executive survey conducted by EIQ for InfoVista revealed that while consumer industries pay attention to digital transformation initiatives, they need to place equal importance on backend processes and tools to support digital transformation. These process include network readiness, cloud migration, and security.

Type: Special Report

Sponsor: InfoVista


KBC Bank Increases Productivity & Reduces Costs with Skype for Business

KBC Bank Increases Productivity & Reduces Costs with Skype for Business

With Ipanema, KBC delivers excellent quality of experience to Skype for Business and Microsoft Office 365 users, increasing productivity and reducing telecom costs by 20%. Strong user adoption resulted in supporting 140k sessions a week across 15k users and boosted teleworking capability.

Type: Case Study

Sponsor: InfoVista


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FEATURES


Wayfair, Panera push the mobile commerce experience forward

Wayfair, Panera push the mobile commerce experience forward

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom line. Fast casual Panera is also benefiting from the mobile tech evolution and new digital tools are paying for themselves in terms of sales growth.

Walmart Store No 8 incubator advances VR strategy

Walmart Store No 8 incubator advances VR strategy

Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start of what Walmart hopes to accomplish with emerging technologies at its Store No 8.

Rent the Runway taps kiosks, scanners to boost in-store digital experience

Rent the Runway taps kiosks, scanners to boost in-store digital experience

Consumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.

Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big Show held in January.

Why the mobile e-commerce experience needs to improve

Why the mobile e-commerce experience needs to improve

Scott Voigt, co-founder and CEO of FullStory, examines the state of mobile e-commerce and the challenges still in play when it comes to delivering a robust customer experience.

CVS Health all about the customer, seamless retail experience

CVS Health all about the customer, seamless retail experience

CVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer experience and meet every need of a family's chief medical officer.

The breakdown: Disjointed internal operations lead to disjointed customer experiences

The breakdown: Disjointed internal operations lead to disjointed customer experiences

Lauren Drexler, client director, Elict, maps out three (fixable) hot spots where issues often surface and bleed into a negative experience for customers.

Authenticity, change big focus points for retail start-up entrepreneurs

Authenticity, change big focus points for retail start-up entrepreneurs

While five company founders sell everything from beauty products and pizza to retail items and ice cream, they share similar goals when it comes to delivering the next-generation retail customer experience.

Amazon Go disrupts, re-invents, elevates the customer experience

Amazon Go disrupts, re-invents, elevates the customer experience

Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits, not surprisingly, have a lot to say about the public launch.

Clock is ticking for retailers still offering slow checkout experiences

Clock is ticking for retailers still offering slow checkout experiences

Michael Jaszczyk, CEO at GK Software USA, explains that there is a silver lining for savvy retailers who have made the substantial investment in enterprisewide point of sale hardware updates: access to better software.

Why Levi's isn't acting its age when it comes to retail customer experience

Why Levi's isn't acting its age when it comes to retail customer experience

The self-described, 165-year-old fashion icon is way beyond just selling jeans these days.

Surviving the retail revolution: 2018 will be a wild ride

Surviving the retail revolution: 2018 will be a wild ride

Jaime Bettencourt, senior vice president of business development and account management at Mood Media, explains why she sees 2018 as a wild ride ahead for the retailer and the customer experience.

Walmart chief: Retail is about change, customer experience a team sport

Walmart chief: Retail is about change, customer experience a team sport

Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed to founder Sam Walton's vision and philosophy when it comes to the customer experience.

Frictionless online payment remains elusive for retailers

Frictionless online payment remains elusive for retailers

A CES panel explored the challenges of payments technology, including the friction with online payments, glitches in online payment systems, the lack of retail locations that accept mobile payments and problems specific to cross-border payments.

Barriers to enterprise mPOS: What's holding retailers back?

Barriers to enterprise mPOS: What's holding retailers back?

Ben Wagner, director of product, solutions at Ingenico Group/North America, explains why there is tremendous potential when it comes to the mobile point of sale but there are some barriers that need to be knocked down.

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Today's customer doesn't just shop in one place, nor in just one fashion. Retailers need to reach their customers across many channels — in the store, through the mail, and online — in order to thrive.

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