Cultivating a modern supply chain: What Spring gardening can teach us about cloud, automation

by Tatiana Munoz — Director of Sales and Business Development USA, Hardis Supply Chain

Modernization can occur incrementally by strengthening the digital foundation, introducing automation where it delivers the most value and gradually building a…

C-store RaceTrac redefines loyalty via enhanced rewards program

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

RaceTrac, a leading convenience store retailer, partnered with Capillary Technologies, an AI-powered loyalty solution provider, to enhance the RaceTrac Rewards…

Shein reportedly buying Everlane

May 20, 2026

Shein, a fast fashion retailer, is reportedly aiming to acquire apparel retailer Everlane in a $100 million deal.

Walmart tops US grocery sales

May 19, 2026

Walmart owns 21% of U.S. grocery sales but when it comes to AI suggestions relating to grocery shopping, wholesaler Costco ranks first.

Ahold Delhaize USA expands digital commerce capabilities

May 15, 2026

Grocery retail group Ahold Delhaize USA is partnering with SmartCommerce to expand Click2Cart across its five omnichannel U.S. grocery brands.

EDEKA’s Smart Retail Strategy Is Redefining Customer Experience

EDEKA’s interactive self-order kiosk project demonstrates how digital technologies are reshaping the in-store customer journey through smarter, more engaging…

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Rack Room Shoes names Mike Edwards as CEO

May 11, 2026

Rack Room Shoes has named Mike Edwards as CEO following the retirement of Mark Lardie who led the footwear retailer for 14 years.

Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

How tariffs and volatility are impacting consumer trust and brand loyalty in retail

by Anjali Burkins — Senior Director, North America Retail Strategy, o9 Solutions

In 2026, retailers will need to focus on long-term strategic thinking and building supply chain resiliency.

How leading retailers are re-thinking the role of the shopping cart

by Fraser Neil — Chief Sales Officer, Cust2Mate

The shopping cart has always been central to the store. In 2026, the retailers pulling ahead are the ones finally treating it as a strategic asset, not just a…

Gap taps Google Gemini as a shopping channel

April 29, 2026

Gap is planning to offer its product within Google's Gemini, which makes it the first top fashion retailer to offer instant checkout within the AI platform.

Consumers likely not cashing in on tariff refunds

April 28, 2026

Retailers big and small are tapping a tariff refund portal in a quest to recoup $166 billion in tariff costs but the recouped funds aren't likely to trickle…

Sustainability in Retail: A Strategy for Long-Term Growth

Discover why sustainability is becoming a growth strategy, not just a corporate goal. This blog explores how retailers are reducing waste, improving…

Levi Strauss & Co. CFO/CGO retiring

April 24, 2026

Harmit Singh, executive vice president and chief financial and growth officer at Levin Strauss & Co. plans to retire but will remain in his role until a…

L.L. Bean taps Amperity to revamp customer journey, boost loyalty

April 22, 2026

L.L.Bean has tapped Amperity's Customer Data Coud to revamp end-to-end customer journeys and boost loyalty by delivering more personalized, retention-focused…

“Where’s my package” problem: The revolution in retail logistics

by Sritama Sanyal — Product Marketing Manager, Elastic Run

By elevating logistics from a back-office function into a core component of customer experience, brands can turn one-time buyers into lifelong fans.

Ace Hardware arrives on Uber Eats

April 20, 2026

Ace Hardware has partnered with Uber Technologies to bring the home improvement and hardware retailer's 3,700 locations to the Uber Eats platform.

Verizon hospitality leader shares insight on eliminating retail's phantom inventory

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verizon's hospitality strategy leader Katie Riddle shares insight on how to avoid phantom inventory and how computer vision technology is giving retailers…

Fuel costs hitting import carriers may impact retailers, customers

April 9, 2026

While imports at U.S. container ports aren't being significantly impacted by the Iran conflict, an increase in fuel costs for ocean carriers could eventually…

Customer experience horror stories and how better connection prevents them

by Lisa Orford — Global Vice President, Contact Center Product Management, 8x8, Inc.

Most customer experience “horror stories” don’t start with bad intentions. They start with good people working hard, but in disconnected systems.