The Connected Guest Journey: Arrival to Departure

Connected technology helps hospitality businesses create more seamless, convenient experiences across the guest journey. This blog explores how connected…

What's Next for Grocery: Kroger and Toshiba Talk AI, Computer Vision, & Smarter In-Store Experience

AI and computer vision are creating new opportunities to transform grocery operations and customer experiences. This video explores how Kroger and Toshiba…

Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

Walmart: Tariff refunds will keep prices low

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Walmart revealed it had 11,000 rollbacks in prices in the second quarter, up from 7,200 rollbacks at the end of the first quarter.

Target sales reveal growth boosted by tariff refunds

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Target beat street expectations with its Q2 earnings but CEO Michael Fiddelke said there is still important work ahead.

Social media influencing back-to-school shopping

August 20, 2026

Over half of U.S. parents, 58%, shopping for back-to-school needs report that social media and online trends are influencing child requests.

Costco July sales reflect 10% jump

August 17, 2026

Costco Wholesale had a robust July as net sales were $23.12 billion, reflecting a jump of 10.7% compared to July 2025, according to a company investor press…

Miniso, Dick’s Sporting Goods, Foot Locker top fast growing retailer list

August 14, 2026

Chinese retailer Miniso claimed the top spot on the National Retail Federation's "2026 Hot 25 Retailers List" that ranks the fastest-growing retailers in the…

Home Depot CEO takes medical leave

August 13, 2026

The Home Depot's CEO, Ted Decker, is taking a temporary medical leave of absence and is expected to return within the next few months.

Home Depot realigns leadership to drive innovation

August 13, 2026

The Home Depot has made leadership changes in a quest to accelerate innovation and grab greater a bigger piece of the $1.2 trillion home improvement market.

Back-to-school shopping getting more stressful for parents

August 12, 2026

Nearly half of consumers, 48%, shopping for back-to-school items are projected to spend more this year with 13% spending less than in 2025.

American Eagle Outfitters CEO named visionary for 2027

August 11, 2026

Jay Schottenstein, CEO and executive board chairman at American Eagle Outfitters Inc. has been named "The Visionary 2027" recipient by the National Retail…

Nordstrom expanding off-price retail footprint

August 11, 2026

Nordstrom will open 20 stores by Nov. 5 with the first two launching Aug. 20.

NRS Connects Retailers to Uber Eats

NRS's direct integration provides independent retail stores with seamless access to Uber Eats' delivery marketplace.

Best Buy CEO talks AI, small-format focus

August 10, 2026

Best Buy CEO Jason Bonfig, slated to take the helm from current chief Corie Barry this coming fall, is focused on enhancing the customer experience and the…

Defining the role of agentic AI in the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It’s rare to go more than a day without industry insight or retailer news that doesn’t involve agentic AI. Despite its great potential to impact CX agentic AI…

NJ governor signs law banning surveillance pricing

August 7, 2026

Surveillance pricing, which is using data to set and changes prices in retail establishments, is now illegal in New Jersey.

NY, Cali retailers sue over latest tariffs

August 7, 2026

Two small retailers, one in New York and one in California, have sued the Trump administration over the latest tariff announcements.

How fragmented retail data is quietly driving lost sales

by Grant Smith — General Manager, Fintech - SBT Division

As retailers look for ways to improve margins without compromising customer experience, operational data collaboration is becoming a critical competitive…

What Amazon's Q2 earnings reveal about consumer needs, expectations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While Amazon’s earnings reveal Amazon Web Services is driving big growth the data also reveals competitors have an opportunity to beat the omnichannel retailer.