Omnichannel News & Media

Economy more resilient than expected, says NRF

October 13, 2023

The U. S. economy is growing despite labor disputes, high interest rates and the challenges of inflation, according to the National Retail Federation.

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Redefining retail: How workforce management can improve the store experience

by Gary Stonell — SVP of sales and operations, Opterus

When retailers improve the store experience through workforce and task management, they can adequately train all employees, from associates to managers.

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How to drive a successful customer experience strategy

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer…

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Unleash Imagination: Guiding Customers to Discover Inspiring LEGO Sets on Every Retail Partner Channel

LEGO® has embarked on a journey to develop a scalable solution that will revolutionize the way you find and choose LEGO® sets, ensuring an unparalleled…

Presented by Zoovu

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Global online retail market will hit $9.93T by 2030

October 4, 2023

The global online retail market, valued at $4.56 trillion in 2022, is projected to hit $9.93 trillion by 2030, according to a Kings Research report.

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TikTok: Crafting a successful shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

For brands whose primary audience overlaps significantly with the typical TikTok user, the platform could potentially be a primary touch point.

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Hourly retail store associates value flexibility

October 2, 2023

Flexibility matters most to retail hourly workforce with 96% naming it as the top motivator to take a new job.

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Retail sector CX: Go from miserable to memorable

by Anand Subramaniam — SVP Global Marketing, eGain

Prioritizing digitalization, unifying conversations and knowledge with omnichannel hubs, and working with a proven provider will enable retail CX and AX to go…

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Consumers have little trust in credit card companies lobbying for fees

September 29, 2023

Less than one-quarter, 21%, of consumers view credit card companies as honest and trustworthy when they lobby Congress on fees charged to retailers

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Target shutting stores due to theft, safety issues

September 27, 2023

Target is closing nine stores by Oct. 21 in several states due to theft activity and concerns about worker and customer safety.

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La-Z-Boy deep dives on data signals for creating superior experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.

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Target hiring 100K workers for holiday season, Macy’s hiring on 38K

September 25, 2023

The holiday shopping season has retailers busy hiring on employees, with Target planning to hire 100,000 and Macy's onboarding 38,000 workers — the latter a…

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Amazon hiring 250K workers ahead of holiday season

September 22, 2023

Amazon is hiring 250,000 U.S. employees to fulfill full-time seasonal and part-time jobs across its operations network and 30,000 will be across California.

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Trek boosts online conversions by 200% with new product discovery experience

Trek Bicycle uses Zoovu to increase purchase confidence and drive sales. A new AI-driven question-and-answer flow in Trek's product discovery experience…

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Maximize Channel Partner Revenue

Take merchandising to the next level. By syndicating Product Discovery Experiences, you'll guarantee a consistent representation of your products everywhere…

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