Foot Locker steps up customer experience via InMoment feedback analytics tech

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…

BJ’s names Anjana Harve EVP, CIO

September 11, 2023

Anjana Harve has been named EVP and CIO for BJ's Wholesale Club.

How 2 lifestyle brands are creating a seamless unified customer journey

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with…

JCPenney investing $1B to boost customer experience, operations

September 7, 2023

JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…

How to create an omnichannel strategy that benefits retailers and customers

The brands that have seen the most success with omnichannel experiences are those that have welcomed a new mindset and adapted to a changing landscape.

Aldi acquiring Winn-Dixie, Harveys grocery businesses

August 23, 2023

Aldi is acquiring Winn-Dixie and Harveys Supermarket.

The best practices winning brands use to deliver a luxurious mobile experience

Here are some of the most important best practices to consider when your company wants to give its customers a luxurious mobile experience.

Redefining omnichannel capabilities to deliver the ultimate customer experience

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

The convenience of online channels has changed consumer demands for good as they want information and access to items at the click of a button.

Reasons why retailers are marching fast toward automation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

David Naumann, marketing strategy lead for retail, travel and distribution at Verizon, shares insight on findings from Verizon's 2023 Connected Retail…

Retailers reap omnichannel benefits but challenges in play

August 9, 2023

While nearly 60% of retailers describe omnichannel fulfillment as important, and benefits are being gained, they are also confused about potential and are…

3 best practices for building trust in the digital customer experience

by Matthew Furneaux — Director of Location Intelligence, Loqate

The consumer preference pendulum isn’t swinging back and forth between online and in-store shopping. It settled in the middle.

Gap taps Richard Dickson as CEO

August 3, 2023

Gap has hired on Richard Dickson, the former CEO and president of Mattel, as its new CEO.

Evolving retail: The need to elevate omnichannel capabilities

by Amber Hovious — VP, Marketing & Partnerships, Teamwork Commerce

To attract and retain customers in today's retail environment, retailers must be able to cater to consumer demands across all sales channels and ensure that…

GEBIT Solutions and eyefactive cooperate in the field of smart retail technologies

In the partnership between GEBIT Solutions and eyefactive, both companies complement their expertise to modernize retail through the use of smart retail…

Lowe’s teams with OneRail on same-day delivery

July 27, 2023

Lowe's is expanding its same-day delivery service nationwide for orders placed online and via its app.

Fabletics gets personal with customers in-store and online

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Activewear brand Fabletics has deployed Salesfloor's customer engagement platform to personalize the customer experience and creating connected conversations…

At the Watercooler with April Wiita of Working Solutions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

April Wiita, VP of program success at Working Solutions, said her role includes enabling clients to reinvent in place to keep pace — and outdistance the…

Presented by Working Solutions

Lowe’s, Petco expanding store-in-store partnership

July 25, 2023

Lowe's Companies Inc. and Petco are expanding a pilot program in which Petco products and services are located within Lowe's stores.

Amazon Prime Day bests expectations despite increasing competition

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

By all accounts, its own and industry watchers, Amazon Prime Day 2023 was a resounding success for Amazon, its third-party sellers and consumers seeking a…

The value of click and collect experiences

by Bobby Marhamat — CEO, Raydiant

Part of a great in-store experience is click and collect which has gained in popularity as an easy, low-interaction way for customers to purchase items online…