Personalization pays off big time, claims new study

December 7, 2017

Retailers who personalize are likely seeing big benefits such as increased profits, according to Monetate's second annual Personalization Development…

AT&T retail chief talks customer experience and why there is no retail apocalypse

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by AT&T and several other top…

S&S Firepits ignites a quality customer experience with app-based delivery

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

S&S Firepits sells custom-made steel fire pits and delivery costs were nearly triple a firepit's sales tag. But then the Georgia-based retailer found a…

2018 will bring Lord & Taylor to Walmart.com shoppers

November 22, 2017

Walmart.com and Lord & Taylor are teaming up to launch a flagship store on Walmart's e-commerce site come Spring 2018.

Kagan: Old checkout lanes will choke retail stores

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan has a big list of big questions for today's retailer -- from realizing the need to change to creating both a defensive and offensive strategy.

Technologies poised to change the future of holiday shopping

Harriet Green, general manager for IBM Watson Internet of Things, customer engagement and education, explains how retailers must welcome an early adopter…

Brick-and-mortar stores aren't dead: They just need a digital makeover

Gil Larsen, VP Americas at Blis explains why retail success is all about inviting consumers in for a visit and ensuring you engage them once they come in.

Target CEO feeling pretty, pretty, pretty good about growth, holiday strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live talk Wednesday following the retailer's third quarter earnings…

CVS Health delivering next-day service come the new year

November 15, 2017

CVS Health will debut next-day delivery of drugs and even same-day service come 2018.

Talking With: Verifone chief Joe Mach about retail customer experience strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are…

'Sofa Sunday' joins ranks of Black Friday, Cyber Monday

November 14, 2017

The day before Cyber Monday is now being deemed the newest top holiday shopping day, "Sofa Sunday," and new research reveals the top sofa-based ecommerce…

6 ways to deliver stressless service in the holiday season

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains how retailers can achieve stress-less success during the hectic season by acting as a host, not as a slave.

Report: Holiday spend will boost retail sales with omnichannel retailers benefitting the most

November 10, 2017

Omnichannel retailers will be the big winners this holiday season as a new report claims 96 percent of shoppers will be buying from the retail segment.

Harry & David pumps up brand, mobile, social to enhance customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs and across social media. It's all focused on…

Black Friday will be big for online retailers, claims Salesforce

November 9, 2017

While some reports may be indicating Black Friday is losing its shine at the top shopping day, a Salesforce report expects it to be the busiest digital…

What retailers should consider before the holiday returns rush

Amit Sharma, founder and CEO of Narvar, explains why retailers need to understand emerging customer returns trends long before the return season arrives.

City Gear drives mobile experience forward with new app, platform

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Footwear and apparel retailer deploys a dedicated mobile app and a commerce platform to enhance the smartphone user's shopping experience.

Robust holiday season spike ahead, reveals survey

November 7, 2017

Consumers in the U.S. are likely already holiday shopping, and holiday season spend is predicted to grow 6 percent this year, according to a JLL Retail survey.

The new face of disruption: Retail in the digital age

David Rosen, digital transformation technologist and strategist,TIBCO Software, shares how industry leaders, like Amazon, are laser focused on innovating the…

Don't be overwhelmed by omnichannel: A practical guide to implementation

Michael Ringman, CIO, Telus International, explains why omnichannel customer service isn't just about who has the longest list of 'contact us' options…