Survey: Consumers will pay a premium for good service

U.S. consumers also tell twice as many people about bad service compared to good service.

Study reveals social media has little effect on buying behavior

April 28, 2011

According to USAToday, a new study by Forrester Research and GSI Commerce reports that social media has almost no influence on online buying behavior.

Retail industry continues to lead in online ad spending

Consumer packaged goods industry increases its share of online spending.

Mobile Monday: Ralph Lauren

This retail app has no instructions ... because it doesn't need any.

5th Finger announces mobile trial with JoS. A. Bank Clothiers

April 21, 2011

5th Finger, a mobile-marketing technology firm, has announced plans to bring in-store mobile trials to another major retail partner, JoS. A. Bank Clothiers.

PlaceWise expands Shoptopia launch to include Madison Marquette

April 20, 2011

Madison Marquette is the next shopping center developer and operator to join Forest City Enterprises in the launch of the Shoptopia Network, PlaceWise Media…

Visa launches mobile coupon program with Gap

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April 20, 2011

Credit card brand Visa Inc. announced it is moving into mobile coupons and is working with retailer Gap to deliver real-time discounts and promotions to…

Scan This! QR Codes Are History

by Doug Stephens — President, Retail Prophet Consulting

Google recently announced that it is ending both its development and support of QR (Quick Response) codes. QR or 2-D barcodes as they are sometimes called…

New social shopping site lets members connect with celebs

April 18, 2011

OpenSky, a new social shopping site launching this month, allows consumers to design their own shopping experience and discover new products and ideas. OpenSky…

Five ways to personalize the e-commerce experience

Enhancing the online experience with personalization can yield higher conversion rates and build trust and loyalty.

Mobile Monday: Meijer Find-It app

Mobile Mondays is a weekly column on mobile apps by retail customer experience authority Mike Wittenstein. Each week, you’ll get a test drive of a leading…

Report: Consumer price transparency threatens localized retail prices

April 14, 2011

According to Benzinga.com, RSR Research, an analyst firm providing market intelligence on retail technology trends, released its latest report, "Optimizing…

Brookstone announces QR code program plans

April 14, 2011

According to DDI.com, Brookstone Inc. has announced plans for a new Quick Response (QR) code program in 30 New York-area stores. Once scanned, the codes offer…

Best Buy announces plans to double web sales

April 14, 2011

Best Buy Co. Inc. has announced plans to double its annual web sales to $4 billion within five years. Those plans include opening more stores selling mobile…

Research: Half of Americans with mobile phones using them to shop

Users are comparing prices, reading reviews, downloading coupons and making purchases on their phones.

Mobile Monday: Walmart iPad app

Mobile Mondays is a weekly column on mobile apps by retail customer experience expert Mike Wittenstein. Each week, you’ll get a test drive of a leading retail…

AT&T announces Digby Mobile Commerce Solutions

April 10, 2011

AT&T today announced a new service, Digby Mobile Commerce from AT&T, created specifically for retailers to aid in design, deployment and management of…

GameStop launches Facebook storefront

April 7, 2011

Video game retailer GameStop Corp. today announced, in partnership with Adgregate Markets, a social commerce solutions company, the launch of its Facebook…

Webinar discusses integration of contact center, social and web interactions

April 6, 2011

According to a recent Harris Research poll, 85 percent of consumers said they would be willing to pay anywhere from 5 to 25 percent more than regular price if…

Yowza!! wins bronze at 2011 Edison Best New Products Awards

April 5, 2011

Free mobile couponing app Yowza!! has won a Bronze Award at the 2011 Edison Best New Product Awards. Yowza!! is a winner in the Innovative Services category…