NRF, Retail Customer Experience announce pavilion partnership

October 14, 2008

LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation…

Rockport online experience gets social bookmarking, parametric navigation

October 12, 2008

KING OF PRUSSIA, Pa. — The Rockport Company LLC has redesigned Rockport.com through its partnership with GSI Commerce Inc. Providing Rockport users with a…

IBM publishes report on customer shopping preferences

October 9, 2008

WEST LAFAYETTE, Ind. — IBM announced the findings of a survey of nearly 4,300 U.S. and U.K. consumers that revealed insights into consumer behaviors…

KioskCom Europe: Lines blur between digital signs, kiosks

Integrated touchscreens, networked signage hint at convergence.

Study: Multichannel shoppers are more loyal, spend more

October 8, 2008

Science Daily: Multichannel customers shop more than other customer groups, according to new research, and spend more as a result.

Roche adds MyWebGrocer ad network, interactive circular

October 8, 2008

Progressive Grocer: Roche Bros. has become the first Buy4Now client to add MyWebGrocer's functionality into its online channel, less than a month after the…

AT&T creates online version of its Experience Store

October 6, 2008

Telephony Online: AT&T has launched a beta version of its Online Experience Store, taking its brick-and-mortar presence virtual. With a new 3-D shopping…

IBM: multi-channel accounts for 20 percent of retail sales

October 5, 2008

Times Herald-Record: IBM announced a survey of nearly 4,300 U.S. and U.K. consumers that shows purchasing decisions are made across multiple retail channels…

Survey: Online shopping should be brisk this holiday

September 30, 2008

SAN FRANCISCO — According to a recent online survey of 200 consumers commissioned by Avail Intelligence, provider of e-commerce optimization software…

PCI standard v1.2 clarifies rules

Latest version is tougher on malware, easier on firewalls.

Research: Physical stores still beat online for product information, experience

September 25, 2008

Internet Retailer: The E-tailing Group's 4th Annual Cross-channel Shopping study compared the experience of finding product information at multi-channel…

Online retailers wrestle with shipping discounts

September 24, 2008

Advertising Age: Retailers counting on online shopping to buoy sales in a tight economy are wrestling with a big problem: free shipping. In the coming…

Opinion: Most loyalty programs use the wrong incentives

September 22, 2008

Wall Street Journal: The biggest problem with loyalty programs, according to two professors of management science, is that most retailers adopt a…

Hackers 'are picking on the small guys'

by James Bickers — Editor, Networld Alliance

New research into recent card breach incidents may surprise merchants.

Two-thirds of young U.K. shoppers use catalogs

September 21, 2008

Hellmail: According to research carried out by Royal Mail, almost two thirds of young consumers in the UK use a catalog to shop. In fact, 54 percent of all UK…

Office Depot adds online photo services

September 21, 2008

DELRAY BEACH, Fla. — Office Depot announced the launch of a new digital photo service with digital imaging market leaders Kodak and LifePics, allowing…

HP powers retailers with POS, invoice-processing systems

September 16, 2008

HONG KONG — HP has introduced a range of scalable products and solutions for retail businesses that are designed to help drive an enhanced customer experience…

Web tools to help reach customers

by Tracy Kitten — Editor, AMC

Retailers use Web tools to localize content and touch a broader audience.

iPhone used to hook customers

Innovation must meet standard etiquette and privacy best practices.

Lesson for retail? Obama's veep text misses 50% of subscribers

September 7, 2008

When Barack Obama promised a text message as the means by which he'd announce his selection for vice president, the news was seen as a coming-of-age for…