Report: Multi-channel must be seamless, customer-centric

April 7, 2008

SARATOGA SPRINGS, New York — CORESense, a software-as-a-service multi-channel retail management system company serving small to medium-sized specialty…

North American consumers demand more self-service

April 7, 2008

ORLANDO, Fla. — A growing legion of North American consumers use self-service in their everyday lives, and the latest research from NCR Corp. shows an…

Shopatron rolls out in-store pickup solution

April 7, 2008

SAN LUIS OBISPO, Calif. — Shopatron, a provider of e-commerce solutions for consumer goods manufacturers, directs orders from manufacturers' Web sites to…

Inaugural Customer Experience Summit announced

April 6, 2008

WASHINGTON, D.C. — The inaugural Customer Experience Summit, co-hosted by RetailConnections and by Cathy Hotka & Associates, will take place August 17-19…

Amazon launches text-message shopping

April 2, 2008

Business Week: On Tuesday, Amazon.com introduced Amazon TextBuyIt, a service that lets users purchase items via mobile text messages. The same day, Citibank…

E-commerce growth threatened by tech barriers

April 2, 2008

MIAMI — Retail's e-commerce channel has become a shining star in an otherwise dismal retail season. While the National Retail Federation projects overall…

GlobalShop goes green

by James Bickers — Editor, Networld Alliance

Designed-in technology, green products this year's big emphases.

More retail executives are devoted to cross-channel

March 25, 2008

Internet Retailer: Two broad developments are leading to more effective cross-channel retailing. Recent research by AMR Research Inc. found that more…

Trade shows converge on Vegas

The Digital Signage Show debuts in April.

Email is the worst channel for customer service

March 23, 2008

SME Web: Email is officially the UK's worst channel for customer service, according to research. eService provider Transversal's third annual Multi-channel…

Apparel retailer benefits from cross-channel integration

March 23, 2008

Internet Retailer: Title Nine sells women's sports apparel online, in stores and through a catalog, and two years ago had three separate systems for…

Study: U.K. retailers not embracing multi-channel

March 19, 2008

LONDON — A new study by Foviance and RXPerience reveals that only a handful of retailers are managing to integrate their various sales channels effectively…

GlobalShop: Day 1 news roundup

by James Bickers — Editor, Networld Alliance

March 17, 2008

CHICAGO — Today was opening day for GlobalShop 2008, the 16th installment of the trade show devoted to store design, visual merchandising and in-store…

AOL launches paperless coupon program

March 12, 2008

DULLES, Va. — AOL has launched Shortcuts, its free service for paperless online coupons. The first retail partner to endorse the program is The Kroger Co., the…

Making retail Web sites more accessible

Experts offer tips on making e-commerce sites useful to all users.

Convergence of digital signage, kiosks requires common strategy

March 2, 2008

The growing popularity of digital signage and the strong footprint already established by kiosks makes it impossible for businesses to ignore the two coming…

Elf Yourself visitors skyrocket

by James Bickers — Editor, Networld Alliance

What value did it actually bring to OfficeMax?

Customer satisfaction down overall, up online

February 19, 2008

Medill Reports: Another explanation for lackluster consumer spending emerged Tuesday when the University of Michigan's American Customer Satisfaction Index…

Coverage of the Retail Business Show

Exhibitors say tech can make or break the customer experience.

Borders concept store includes digital services

February 13, 2008

USA Today: Borders' new concept store, located in its home town of Ann Arbor, Mich., features a digital center where customers can download music or books…