Office Depot adds customer product reviews to Web site

January 27, 2008

South Florida Sun-Sentinel: Delray Beach-based Office Depot, the world's second-largest office supply retailer, recently launched a new product review and…

Interactivity 'the future of customer service'

January 22, 2008

Nikki Baird with Retail Systems Research identified three areas of investment that retailers have eyes on for the coming year: cross-channel care, mobility and…

Retailers need to keep an ear on the phone

January 22, 2008

Scott Caldwell writes on Retail Design Diva about how retailers should keep the telephone in mind when planning their store layouts. Convenient access to…

Crossing channels

by James Bickers — Editor, Networld Alliance

January 22, 2008

Making your online and in-store experiences consistent is more important than ever. Here's how to do it.

NRF 08: emphasis on 'green'

by James Bickers — Editor, Networld Alliance

Retail's Big Show saw a major emphasis on the environment.

Ben Stein speaks at NRF

by James Bickers — Editor, Networld Alliance

Actor/economist gives state-of-the-economy address to retailers.

StoreXperience converts mobile phones into personal shopping assistants

January 14, 2008

NEW YORK — StoreXperience, a provider of mobile shopping solutions for retailers, brands and consumers, has introduced a new solution, the StoreXperience easy…

ARTS releases SOA blueprint for retail

January 13, 2008

NEW YORK — The Association for Retail Technology Standards, the standards division of the National Retail Federation, announced the release of the SOA…

Wincor Nixdorf bringing retail IT platform to the U.S.

January 10, 2008

AUSTIN, Texas — Wincor Nixdorf, supplier of IT solutions for the retail and banking industries, announced the U.S. introduction of its TP.net software…

IBM unveils new retail software architecture

January 9, 2008

ARMONK, N.Y. — IBM announced the IBM Retail Integration Framework, an enterprise software architecture designed to help retailers accelerate the…

Sears accused of violating fraud law

January 7, 2008

Reuters: Retailer Sears, Roebuck & Co has been hit with a lawsuit seeking class-action status that alleges a company Web site compromises customers…

NRF to focus on tech beyond the store

Show looks at relationship between retail, emerging technology.

Tommy Hilfiger Denim launches interactive storefront

January 2, 2008

LONDON — Customers at selected Tommy Hilfiger Denim stores can now join the Hilfiger Hall of Fame by adding their pictures to an interactive storefront…

Kroger, University of Cincinnati testing mobile payments

January 2, 2008

CINCINNATI — The University of Cincinnati announced the launch of a mobile payment program for UC Mobile student clients with merchants on the UC campus and in…

Independent merchants fight big retailers with selection, service

December 25, 2007

The Columbus Dispatch: This season finds independent retailers across the country dealing with a new set of economic challenges even as they still contend…

Retail Wi-Fi open to hacking

December 19, 2007

Security consultancy AirDefense recently published its "2007 Retail Shopping Wireless Security Survey," which found that most of the wireless devices in use…

Home Depot launches project-oriented store

December 19, 2007

RICHMOND HILL, ON. — The Home Depot Canada is changing the way customers shop for home improvement projects with the opening of its first project-orientated…

Fossil integrates retail, wholesale operations

December 19, 2007

The global watch and accessory company wanted to integrate information systems for its growing retail operation with the SAP software environment that…

What does online shopping really cost employers? About $7

December 18, 2007

Forrester Research released a composite overview of the "typical" multi-channel shopper - someone who shops online, through catalogs and in retail stores.

More gift cards going unredeemed

December 17, 2007

A Consumer Reports survey conducted in October found that among people who received a gift card during the 2006 holiday season, 27 percent of them left one or…