GlobalShop goes green

by James Bickers — Editor, Networld Alliance

Designed-in technology, green products this year's big emphases.

More retail executives are devoted to cross-channel

March 25, 2008

Internet Retailer: Two broad developments are leading to more effective cross-channel retailing. Recent research by AMR Research Inc. found that more…

Trade shows converge on Vegas

The Digital Signage Show debuts in April.

Email is the worst channel for customer service

March 23, 2008

SME Web: Email is officially the UK's worst channel for customer service, according to research. eService provider Transversal's third annual Multi-channel…

Apparel retailer benefits from cross-channel integration

March 23, 2008

Internet Retailer: Title Nine sells women's sports apparel online, in stores and through a catalog, and two years ago had three separate systems for…

Study: U.K. retailers not embracing multi-channel

March 19, 2008

LONDON — A new study by Foviance and RXPerience reveals that only a handful of retailers are managing to integrate their various sales channels effectively…

GlobalShop: Day 1 news roundup

by James Bickers — Editor, Networld Alliance

March 17, 2008

CHICAGO — Today was opening day for GlobalShop 2008, the 16th installment of the trade show devoted to store design, visual merchandising and in-store…

AOL launches paperless coupon program

March 12, 2008

DULLES, Va. — AOL has launched Shortcuts, its free service for paperless online coupons. The first retail partner to endorse the program is The Kroger Co., the…

Making retail Web sites more accessible

Experts offer tips on making e-commerce sites useful to all users.

Convergence of digital signage, kiosks requires common strategy

March 2, 2008

The growing popularity of digital signage and the strong footprint already established by kiosks makes it impossible for businesses to ignore the two coming…

Elf Yourself visitors skyrocket

by James Bickers — Editor, Networld Alliance

What value did it actually bring to OfficeMax?

Customer satisfaction down overall, up online

February 19, 2008

Medill Reports: Another explanation for lackluster consumer spending emerged Tuesday when the University of Michigan's American Customer Satisfaction Index…

Coverage of the Retail Business Show

Exhibitors say tech can make or break the customer experience.

Borders concept store includes digital services

February 13, 2008

USA Today: Borders' new concept store, located in its home town of Ann Arbor, Mich., features a digital center where customers can download music or books…

Up close and personal

February 12, 2008

Becoming familiar with customers builds lasting loyalty.

Online shoppers want user ratings systems

by James Bickers — Editor, Networld Alliance

February 11, 2008

Forrester Research recently surveyed 5,000 online shoppers, asking them what they value most from an online experience. The overwhelming majority said they…

Wal-Mart launches online shopping tool for Valentine's Day

February 4, 2008

BENTONVILLE, Ark. — Wal-Mart has introduced HelpaChickPick.com and re-introduced HelpaGuyBuy.com, online shopping tools that help customers identify the gift…

Putting the 'world' in Wincor World

by Tracy Kitten — Editor, AMC

Steady growth, innovation mark German firm's annual self-service show.

Online shoppers expect more from the experience

February 3, 2008

Marketing Charts: Some 67 percent of consumers say their expectations about the quality of their online shopping experience had increased from the previous…

Lack of channel integration creates inefficiency, customer confusion

January 27, 2008

NEW YORK CITY — As the Internet becomes more influential, companies are grappling with the best ways to integrate multiple channels to maximize the customer…