Omnichannel News & Media
Sports brand teams with Salesfloor to boost customer experience
June 26, 2023
Sports brand PUMA India is partnering with Salesfloor, a customer engagement platform, to bolster customer relations by integrating and elevating its online…
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Bonobos founder joins WHP Global as advisor
June 22, 2023
Andy Dunn, founder of Bonobos, is joining WHP Global in an advisory role following WHP Global and Express Inc.'s recent acquisition of Bonobos.
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Home furnishings retailer taps PredictSpring for omnichannel strategy
June 21, 2023
Bouclair, a home furnishing and décor brand in Canada, has deployed PredictSpring's POS into its retail locations.
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How retailers can give what beauty shoppers want: A personal customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more…
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Paris fashion icon Balmain boosts order management to improve experience
June 15, 2023
Parisian fashion house Balmain is deploying the distributed order management system from Fluent Order Management across its online boutiques, in the Americas…
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How modern e-commerce brands can build lifelong customer relationships
by Shilpi Narang — SVP of Customer Experience, Bolt
Three tips to take shoppers from browsers to buyers to customers.
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2023 ICX Summit: Crafting an inclusive experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.
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J Crew taps Obsess to power immersive virtual store experience
June 13, 2023
Fashion retailer J.Crew has launched an immersive virtual store that offers a 3D experience in celebration of the retailer's 40th anniversary.
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'Skimpflation’ reflects higher consumer cost challenge
June 13, 2023
Some retailers are resorting to "shrinkflation" and "skimpflation" to deal with inflation and conserve resources.
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Carhartt names Tara Roemke as merchandising VP
June 12, 2023
Tara Roemke has been named VP of global merchandising for Carhartt, a family-owned workwear brand.
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PetSmart’s loyalty strategy is all about getting personal
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The pet retailer’s loyalty program is at 60 million members and counting.
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Embracing innovation in changing times
by Alicia Lavay — Executive Director, ICX Association
ICXA Executive Director Alicia Lavay shares how retailers and brands can pursue bulletproof innovation by being agile and adaptable.
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Why customer service needs to embrace new working models
by Roger Beadle — CEO, Limitless
Reasons why retailers should be embracing Gig Customer for Service, a flexible-by-design-model that utilizes gig workers across the world.
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Walmart tweaks packaging, fulfillment process to reduce waste
June 5, 2023
Walmart customers picking up items at curbside, or through home delivery, will see a change when it comes to product packaging.
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Retailer inventory piles on the decline
May 30, 2023
The midway point of 2023 brings good news regarding the swelling and challenging merchandise inventory retailers have been grappling with for most of a year…
read nowD2C fashion brand taps former Microsoft leader as chief
May 30, 2023
Shobitam, a D2C ethnic fashion brand, has hired on Raghu Sethuraman as chairman and CEO.
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ICXA retail peer group talks automation, consumer behavior
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.
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Home goods retailer taps Bluecore to drive digital marketing
May 25, 2023
Lulu and Georgia, a home goods retailer, is deploying Bluecore's retail growth automation system to drive its digital marketing efforts and so far the results…
read nowSpecialty retailer deploys Oracle tech to boost inventory management
May 24, 2023
WH Smith North America, which includes the Marshall Retail Group, a specialty retailer in the airport market, is deploying Oracle technology for better…
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India jeweler teams with Yantra on digital transformation
May 23, 2023
CaratLane, India's largest omnichannel jeweler, is partnering with Yantra, a management and business consulting firm, for a digital transformation that will…
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