Costo hires on Kroger finance leader

February 16, 2024

Costco has named Gary Millerchip as its top finance officer, replacing CFO Richard Galanti. Millership had served in the same role for Kroger.

The Rise of Social Commerce: How Retailers Can Leverage Social Media

Explore social commerce and how retailers can leverage it to their advantage with Star Micronics' ecommerce and online ordering hardware.

How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As omnichannel shopping has expanded for nearly all product categories, how does a brand ensure the same level of customer satisfaction in self-service…

Blending tangibility and technology to flourish in the 2024 in-store retail redux

by Carl Rysdon — Vice President, Retail Industry, Ricoh USA

The future of retail in 2024 and beyond lies in retailers who can seamlessly integrate the tangible with the technological.

Skechers teams with o9 for greater operations efficiency

February 5, 2024

Skechers, a footwear retailer, is partnering with o9, an AI software platform provider, to digitally transform its retail planning processes within its North…

How to Choose Between SteadyLAN & TetherLAN for Your POS Printer

Discover the best connectivity solution for your POS printer! Compare Star’s SteadyLAN and TetherLAN solutions to enhance your business operations.

Omni Hotels & Resorts taps Jeff Doane as COO

February 1, 2024

Jeff Doane has been named chief commercial officer for Omni Hotels & Resorts.

Returns posing big challenge for retailers

January 30, 2024

More then half, 69%, of retailers and brands view product returns as a significant business challenge.

E-commerce lessons for 2024 customer loyalty

by Térence Delahaye — Co-founder and COO, Shipup

The key to securing long-term business success in the e-commerce domain lies in forging lasting relationships.

Creating retail omnichannel experiences for Gen Alpha

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Gen Z was the digital native consumer. Gen Alphas are digital ninjas that are early to adopt and leverage the latest tech and that means a big pivot for…

Leverage post-purchase tech to build lifelong fans

by Ken Rapp — CEO, Blustream

With cost-effective product ownership technology, retailers can stay competitive, get more from their customer acquisition costs, and create meaningful…

AI ranks high on retail CX 2024 predictions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.

Catch up on informative retail CX webinar insights

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

RetailCustomerExperience is home to a bounty of informative webinars. In case you missed a few during 2023 here's a quick easy list for catching up.

Look Back: Top retail customer experience blogs of 2023

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at top blog contributions during 2023.

Look Back: Top retail CX stories of 2023

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The year 2023 was one of retail innovation when it comes to retail customer experience. In case you missed any coverage, here’s a rundown of top brands and…

5 Reasons for Touch Screen Tables

Discover the benefits of interactive touchscreen tables for your business. With specialized software and intuitive user interfaces, touchscreen tables provide…

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How retailers can increase customer acquisition, boost conversions with tech advancements

by Oren Inditzky — VP of Online Stores, Wix

As technology evolves, there will be more tools and opportunities for technology to do the work so retailers can focus on expanding product and service…

Look Back: Top 2023 retail customer experience news

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It was a big year of retail customer experience news as brands innovated, expanded strategies and embraced AI.

Catch up with the CX Innovator Podcast

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In the latter half of 2023 Networld Media Group launched a podcast all about customer experience. In case you missed the first few recordings here's an easy…

Making learning and development a priority in retail

by Jill Stefaniak — Chief Learning Officer at Litmos and Associate Professor at University of Georgia, Litmos

Learning and development is a key tactic to making sure that employees can provide the positive retail experience necessary to create repeat customers in a…