Retail sector CX: Go from miserable to memorable

by Anand Subramaniam — SVP Global Marketing, eGain

Prioritizing digitalization, unifying conversations and knowledge with omnichannel hubs, and working with a proven provider will enable retail CX and AX to go…

Consumers have little trust in credit card companies lobbying for fees

September 29, 2023

Less than one-quarter, 21%, of consumers view credit card companies as honest and trustworthy when they lobby Congress on fees charged to retailers

Target shutting stores due to theft, safety issues

September 27, 2023

Target is closing nine stores by Oct. 21 in several states due to theft activity and concerns about worker and customer safety.

La-Z-Boy deep dives on data signals for creating superior experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.

Target hiring 100K workers for holiday season, Macy’s hiring on 38K

September 25, 2023

The holiday shopping season has retailers busy hiring on employees, with Target planning to hire 100,000 and Macy's onboarding 38,000 workers — the latter a…

Amazon hiring 250K workers ahead of holiday season

September 22, 2023

Amazon is hiring 250,000 U.S. employees to fulfill full-time seasonal and part-time jobs across its operations network and 30,000 will be across California.

Trek boosts online conversions by 200% with new product discovery experience

Trek Bicycle uses Zoovu to increase purchase confidence and drive sales. A new AI-driven question-and-answer flow in Trek's product discovery experience…

Presented by Zoovu

Maximize Channel Partner Revenue

Take merchandising to the next level. By syndicating Product Discovery Experiences, you'll guarantee a consistent representation of your products everywhere…

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1-800-Flowers.com hiring 8K-plus seasonal workers

September 20, 2023

Gift and flower retailer 1-800-Flowers.com plans to hire on more than 8,000 associates, across its brand family, to meet holiday demand.

Consistency key to retail customer experience, say consumers

September 18, 2023

When it comes to the retail customer experience, regardless of loyalty status, most consumer view the key to exceptional CX is providing consistent…

Nomination deadline extended for 2024 Top 50 retail innovators report

September 18, 2023

The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping…

Macy’s taps Olivier Bron as Bloomingdale’s CEO

September 15, 2023

Macy's, which owns luxury brand Bloomingdale's, has named Olivier Bron as the brand's CEO.

How to cut costs with delivery

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Third party delivery got big during COVID-19 but can also cost restaurants a lot. How can restaurants save money?

Foot Locker steps up customer experience via InMoment feedback analytics tech

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…

BJ’s names Anjana Harve EVP, CIO

September 11, 2023

Anjana Harve has been named EVP and CIO for BJ's Wholesale Club.

How 2 lifestyle brands are creating a seamless unified customer journey

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with…

JCPenney investing $1B to boost customer experience, operations

September 7, 2023

JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…

How to create an omnichannel strategy that benefits retailers and customers

The brands that have seen the most success with omnichannel experiences are those that have welcomed a new mindset and adapted to a changing landscape.

Aldi acquiring Winn-Dixie, Harveys grocery businesses

August 23, 2023

Aldi is acquiring Winn-Dixie and Harveys Supermarket.

The best practices winning brands use to deliver a luxurious mobile experience

Here are some of the most important best practices to consider when your company wants to give its customers a luxurious mobile experience.