Cyber Monday sales dip may reflect consumer trend

December 17, 2021

This holiday season's Cyber Monday sales didn't break any records given sales dipped 1.4%, but the day's consumer activity may reflect that consumers are…

Neiman Marcus mulling corporate shake up

December 15, 2021

Luxury retailer Neiman Marcus is reportedly looking at possibly dividing the company into three specific business units, disconnecting its online store from…

Wayfair launching 3 physical storefronts in 2022

December 9, 2021

Wayfair plans to open three brick-and-mortar stores in Massachusetts come 2022.

Managing high call volume in retail during the Cyber-5 period

Contact center volume was up 41% year over year during the 2021 five-day holiday shopping weekend that extended from Thanksgiving through Cyber Monday…

Target enjoys healthy Q3

November 24, 2021

Comparable Q3 sales grew 12.7%, digital comparable sales grew 29% and earnings per share was up 51.6% for retailer Target in Q3.

Lowe’s sales momentum continues in Q3

November 24, 2021

Home improvement retailer Lowe's reported net earnings of $1.9 billion for the quarter ended Oct. 29, a healthy jump compared to 2020 Q3 net earnings of $69…

Starbucks and Amazon open combined ‘Just Walk Out’ store in NYC

November 19, 2021

Starbucks and Amazon have introduced the companies' first joint store, Starbucks Pickup with Amazon Go, located in New York City at 59th Street between Park…

Product shortages, price hikes hit convenience services hard

Just as they were recovering from COVID-19, supply chain issues have socked convenience services operators with product shortages, price hikes and customer…

3 best practices for retailers expanding from online to in-store

by Mike Webster

The good news in retail is physical store expansion plans continue to outpace closures. Here are tips for success as retailers adjust to the real world.

Convenience, personalization, and digitization continue to define the in-store retail experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marmahat, Raydiant CEO, explains that as the lines between e-commerce and in-store retail continue to shrink ever-thinner brick-and-mortar must retain…

Retail leaders: Supply chain will spike prices, cause product shortage

November 1, 2021

Every retail leader polled in a First Insight survey expects supply chain disruptions to affect prices, promotions and sales, according to a press release.

Coaching Remote Customer Service Teams

With remote work likely to be a fixture of customer service teams going forward, effective coaching is key to ensure the team is performing at the highest…

A harmonious tale: Strengthening the retailer-CPG relationship

by Ryan Powell

Ryan Powell, SVP retail strategy and consulting at Insite AI, explains why the relationship between retailers and CPG brands goes beyond breaking silos of data…

Digital innovation in retail in the age of the experience economy

by Scott Wassmer — General Manager, Americas, Appnovation

Scott Wassmer, general manager, Americas at Appnovation, takes a look at the retail consumer's expectations when it comes to digital today and in the future.

Why the in-location experience matters more than ever

by Bobby Marhamat — CEO, Raydiant

Bobby , CEO of Raydiant, shares insight on why retailers need to remain inspired when it comes to the in-store experience.

Successful experience strategy means knocking down silos, building the right team

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…

Use data to figure out the 'why' of the shopper so you can help them with the 'how'

by Ryan Creamore

Ryan Creamore, regional customer success director, Americas, at Infobip, explains why seamless transactions are no longer the way of the future — they are the…

Amazon delivery station boasts unique mural

October 7, 2021

Amazon's latest delivery station in Las Vegas, its third in the valley, boasts a 5,000-square-foot mural created on an exterior wall by local artist Jerry…

SkillNet expands its presence in Latin America with a new office in Mexico

by Neeta Shetty — VP, SkillNet Solutions

October 4, 2021

Geographical expansion increases SkillNet’s digital transformation capabilities in Latin America.

Don’t mourn the loss of the pre-pandemic retail model — reimagine shopping possibilities

by Holly Draher — National Account Director, Harbor Retail

Holly Draher, a national account director at Harbor Retail, shares three steps retailers can take to embrace a retail reinvention and create all-encompassing…